Dallas College

For the past three weeks, I have had a task sitting in Workday that has yet to be completed. I was told repeatedly by staff members that there was nothing I needed to do—that the awards department would handle it. That turned out to be false. Now, with the fall semester quickly approaching and tuition almost due, my financial aid package is still incomplete. This delay and lack of communication is completely unacceptable. The incompetence and disorganization within this department are genuinely astonishing. Students rely on financial aid to afford school, and the lack of urgency shown here is both irresponsible and disrespectful. To make matters worse, the so-called “social team” that usually replies to public complaints was no help either. I reached out via email well before this and received no resolution whatsoever. Don’t bother telling me to contact them—they already ignored me. As soon as the summer semester is over, I will be transferring out of Dallas College. This experience has been exhausting and infuriating, and I refuse to continue at an institution that clearly has no regard for its students'

Worst college I have ever attended. As an active duty service member, I have attended many places for 1-3 classes. Dallas college is the worst in communication and they never email or notify you of anything you could be missing after you call and ask what you are missing and they say nothing yet you end up paying for your class out of pocket after making a payment plan while they are processing your stuff. Which they sure send you that notification and email more than once. But what is the online platform for if you don’t have any messages or holds?? Like seriously fix yourself

Do not even try to get on the phone with anyone from this school it is actually impossible. Also don’t email because they won’t answer those. They will also mark your ticket as complete without helping you at all after you’ve waited in the virtual queue for over 4 hours. All this to get an official transcript from the TWO classes I took over the summer sent to the university i’m currently attending. Absolutely ridiculous if you ask me. They are withholding my transcript and I can’t even talk to anyone about it. Save yourself the trouble and choose a different school. Currently waiting in the virtual queue again and the wait time is 8hours with 357 people in front of me. Hopefully they actually help me this time.

If I could give negative stars, I would. My experience with Dallas College (DCCCD) has been a complete disaster — academically, financially, and administratively. Let’s start with the most serious issue: they charged my card without my authorization. That’s financial misconduct, and I’m still waiting to find out if I’ll even get a partial refund for a class I couldn’t fairly complete. This summer, I took MATH-2420 (Differential Equations) while working 60 hours a week just to cover tuition and living expenses. Instead of offering support or reasonable flexibility, the school threw an impossible workload at me: 11 exams in 4 weeks, including 2 exams that were each worth 50% of my grade 9 chapters, each with: 6–8 homework assignments About 15 questions per assignment That’s hundreds of questions, exams, and time-sensitive deadlines, all packed into a month. The structure wasn’t built for learning it was built to break people. Then came the final exam, which I scheduled at the Richland College testing center. I was kicked out mid-exam with no warning, no notice, and no chance to finish. I contacted the school before the course ended and got no help, just silence until it was too late. As a result, i failed, not because I didn’t care, but because I wasn’t allowed to finish what I started. And if you try to contact academic advising or registration for help? Good luck. The phone system is a total mess. You’ll be told the wait time is 15 minutes, only to sit on hold for 45 minutes or more, and finally speak to someone who has no idea how to help you, if you don’t get hung up on first. More than once I was transferred into another phantom queue where I had to start the process all over again. Nothing works. No one knows anything. This isn’t just an inconvenient experience. It’s a system designed to wear students down, make them give up, and keep their money. To recap: Unauthorized charges Overloaded, unfair course design Inaccessible or broken testing procedures Incompetent phone support for academic advising and registration Zero compassion, follow-up, or accountability I requested a 50% refund, and even that was met with silence. Dallas College doesn’t care about students — only tuition payments. They will leave you stranded, unsupported, and out of money. Stay away.

The management here is honestly really disappointing. Every time I try to book an appointment with the DSO, I don’t get proper guidance. As an international student, we need support—someone to guide us, because we don’t have anyone else here to help. Updating the college isn’t just about keeping our visa status; it’s also about staying on track with our studies and career goals. On top of that, the wait times are always way longer than what they show on the display. It’s so time-consuming, and it feels like they don’t value students’ time at all. We have assignments, classes, and a lot of responsibilities, but they act like our time doesn’t matter. Maybe they have too many international students and are just focused on the money, but this isn’t the first time this has happened to me—it’s been a repeated issue. If you’re thinking about choosing this college, I’d really recommend looking for a better one. You don’t want to deal with the same struggle I’m facing.

Honestly I'm so tried of not being helped i finished my class for the summer as a visiting student after the class was over I'm trying to send my transcript back i called and asked why it has been sent i was told i have hold for my meningitis paper work The impossible because I have sent it three times exemption paper because I was doing all online before I started class and in my actual meningitis papers. I reached out to someone else because I’m like why isn’t my whole being taken care of? I have emailed this about four times. I’ve not been answering someone goes. Oh, it’s your transcript for UNT I have sent my transcript From parchment paper it’s also downloaded so it’s not taken care of it then I contacted someone else because they can I was told oh it’s your high school transcript do you need your high school transcript? I’m like I submitted that as well like my UNT one has and you’re like no sorry for the misunderstanding. This person actually really helped to finally contact me. Admissions told me it was the UNT one. They took care of the hold, but now I have another one that they decided to put on two hours later that day as well, which is ridiculous because now why is it two holds when I’ve been trying to get this since July 20. No one has responded this school suck and I'm over it.

Dallas college has awesome programs but some of the courses are very rigorous, these courses are the most difficult I’ve ever taken. I’ve spoken to other students who feel the same way. For reference, I’ve enrolled in University and another community college. For example, my 8 week dance appreciation class is more difficult than my 16 week English composition class I took at a University. I’m required to basically submit 9 essays for an 8 week course, a dance appreciation course at that, it’s supposed to be an elective. Another example, I’ve had professors give out a specific study guide and tell us what to study but the test was completely different. I have experienced that with multiple professors. Another discrepancy, it takes a very long time to get financial aid refunds back. I’ve never had to wait this long at any other institution for my refund to be dispersed. Also the courses are priced higher than surrounding community colleges. I have to take my courses with Dallas College because of the specific program I would like to be in. The school does have great opportunities but there is room for improvement for the students to better succeed. This college is supposed to inspire students to keep on going but it has been the complete opposite experience for me and others I’ve talked to. I’ve had one awesome professor and I’ve experienced many awful professor, unfortunately. I believe some classes are made to be more rigorous so students will have to continue to retake courses and the school be paid more. I wish there could be a change with some of the professors so students can better succeed.

The admissions process sucks. You get bounced around from success coach to success coach to admissions and back to success coach. You wait in a chat queue for hours only for them not to take your case and electronically tell you that you need another dept and switch you over. Now you're in another queue 🙄. And one success coach was rude and many of them are clueless on the process. They just say things without really knowing if it's correct.

So far I have greatly enjoyed my online classes and the faculty that taught them but dealing with financial aid has been a NIGHTMARE. I already have a degree and am basically looking to completely change careers and the financial aid office seemed to be a little confused over how to handle it. They emailed me saying that I was missing documents but their checklist said I had everything straightened out, so I called and was told to disregard the email. Well, I got dropped from my classes because it did turn out that I was missing a signed letter certifying that I had a degree when I started at the college. I had to physically go to a campus and sign a letter in their presence stating that but it took 3 phone calls to find this fact out. Then after that things were held up because apparently one department never sent my transcripts to another so that was another phone call. I've had dealings with the IRS that were less convoluted and frustrating than that. I've had two classes not make but that's the nature of the beast sometimes. Other than that, once I got the ball rolling and into my classes I am loving it, especially now that I'm "indoorsy" thanks to the coronavirus. They were the only ones that offered the online program that I was looking for and I don't mind paying the out-of-county fees for it. But their administrative offices really need to get their act together.

This company went from being a pro -student pro-employee company as Dallas County Community College District to a woke, numbers oriented business that does not care about students or personnel or quality but the politically correct goals they have embraced. It works in total chaos. No one knows what to do. They punt problems to someone else but rarely resolve them. Working from home is a big deal, email and work orders are the communication forms. Phones are available but not used. Tracking is an essential part of this business. Nepotism is rampant. Inexperienced leadership is difficult to work with,many using oligarchy as a model. The leadership is dictatorial. Experienced personnel are a threat to the leaders who are ignorant. Reading reviews, which I doubt leadership has done,is interesting. These are from students or want a be students who are frustrated with a tedious registration process. Please don't go to school there, please do not work there, please do not volunteer there. It has taken what was good in many cases and it has destroyed it!

Dallas College is frankly a completely disorganized mess. Communication is non-existent. Faculty and staff have in some cases gone rogue as there is no accountability. The Music Advisors, Derrick Logozzo and Melissa Logan, at the Richland Campus have been placing students in the program that are not qualified and that would never be admitted at a real school of music to fill their own chairs for $$$$$$. The advisors do not follow the degree plans. An Associate's is only 60 credit hours. Only 66 hours will transfer. All attempted hours count. These predatory advisors routinely put students into dozens of excess hours that apply to nothing. There is no excuse for students at a two year college to be placed in 100-161 hours of almost all music nonsense by their advisors. These advisors keep students trapped in the program full-time for 3-5 years including summers. At 150 hours students are charged out of state tuition at their own Texas Universities. At 180 credit hours financial aid ends. Very few students earn their Associate's Degree or transfer. Of those few that transfer only a tiny fraction earn a Bachelor's Degree. These advisors are ending academic careers. It is also a huge bloodbath for the students, their paying parents and the taxpayers paying for all these hours that go nowhere! Dallas College needs to terminate these predatory advisors and start doing right by is students and the taxpayers funding this nightmare!

I have been trying to enroll in Dallas College as a Continuing Education student for over a month. I have enrolled in classes and have been repeatedly dropped due to financial aid not staying on top of things. The process has not only been stressful but extremely frustrating. The lack of communication and care to actually get students enrolled in a timely manner has been ridiculous.

Have tried time and time again at DCCCD. I've went to Cedar Hill, been taking online classes at Brookhaven and El centro, and have been dragged around for 3 long years. Classes constantly get cancelled and no one ever informs you until the day you arrive. What a waste of gas. Some of the clases you need aren't even offered. No matter what semester I try to find them, they aren't ever offered. The degree programs are so scattered that you may need a few classes that are actually offered at another DCCCD campus 50-60 minutes away. Not everyone can do that. I've seriously had advisers straight up tell me they have no clue about the classes I'm interested in and can't advise me, and I've had staff up front yell at me and tell me the reason things were messed up was my fault. I had an adviser email me and tell me they messed up my class schedule, and to come up to the school so she can fix it. When I got there the staff at the front told me "she didn't mess it up, you did" and didn't let me see the adviser. What an awful way to treat students who just need help understanding the sign-up process. Just a few of the (many) reasons why I only have about a year to show for my two year degree. Been there for a little over three years. What a huge waste of time. Save your money and time and find a better college to go to. DCCCD really needs to stop offering degree plans that are dead ends, get rid of the rude staff in the financial, advising, and admissions departments. If you're seriously debating these schools, please read the reviews before going. Make sure every single class on your degree plan can be obtained and that they all make with enough students. I can't stres enough how these last three years of my life have been the most stressful and frustrating times of my life. College is hard enough. There's no reason to make harder. Avoid this disctrict of schools at all costs.

The advisors fail at giving complete information regarding degree completion, adding on additional classes in need of completion every session. In my experience, the advisor in May last year went over the remaining classes needed for graduation and even sent me the graduation application in December. When I emailed her after December classes were completed, she then emailed me that I was now in need of four additional classes only AFTER I questioned her upon reviewing the degree plan myself with highlighted sections. My multiple emails to her regarding this issue have still gone unaddressed. And now, the same issue is happening with my husband, where his advisor told him which classes needed to be completed for graduation in May last year, only to add more classes that need to be completed. If the job of the advisor is to review what credits are needed for graduation and to guide which classes need to be needed for the field of study, then we have both been failed and would have been better almost better off without their assistance.

Absolutely agree with other 1 star reviews!!! I am a working professional and have taken 5 classes at Eastfield. Good teachers however outside of classroom, staff/faculty in general not helpful, genuinely seem disconnected outside of their own cubicle. Seems college is really only geared to those coming out of high school, that's my impression. If a person is a little older or not in the "loop"...... very hard to find accurate help/advice or navigate their set up....... So why have I taken 5 classes and deal with them? as I said I am a working professional trying to better my/children's lives, build a better business. Eastfield is closest community college to me...... It would be nice if Eastfield was easier to navigate....... again not a reflection on teachers

I've attended a few community colleges in the DFW area and DCCCD has by far been the most difficult to work with. It's a complete headache when dealing with the business office and especially the financial aid department. After be granted and accepting my financial aid awards last week, this week they dropped me from receiving all funding for 2017-2018. If you need assistance and guidance with your college career, I highly recommend going elsewhere if you can. College is already challenging enough, they make the process prior to getting into the classroom even more stressful.

I attended North Lake college in Irving and had a good experience. My teacher was amazing and so helpful. HOWEVER, I took the phlebotomy tech course and now almost a year later have never been able to find a job. DCCCD does not offer clinicals and no one will hire me with without experience. The few places I even had a chance at, wouldn't hire me because we only got MAYBE 30 sticks in and you have to have 100! (which you get from clinicals) Tarrant County Colleges offer clinicals, and job placement, so now i have to retake the whole course again just for the clincals and a chance at a job. If you're looking into medical courses I would suggest going to another county~!

What Emily said is very true regarding my experience with financial aid. Hello Michael, We have reviewed your case and would like to request additional information regarding your issue. Kindly provide us with the following information: I apologize for the inconvenience you experienced. Just few more questions, are you trying to register for your classes? If so, did you already spoke to an Academic Counselor about this matter? Eastfield and North Lake hierarchy need drastic improvement. They act a little like they give a crap, yet they don't when it's time to actually do their jobs. I moved from North Lake where I had a 3.7 GPA after 30 hours to Eastfield. I HAD to make the move because North Lake: Andy Chiles and Barbara were allowing untrained, new students into advances classes and basing my grade off projects completed with rookies. Nothing like being stuck with an intro student in my third semester and having to teach him how to run a field or studio camera and how to edit using advanced software. David Evans, the dean of the video department is nonexistent. I asked to talk with The Dean, but they seemed not to care. I knew I wasn't alone when Michael the nice librarian at Eastfield told me out of the blue that his niece is trying to get her RTVB associates at North Lake but they keep placing her with newbies. Which by the way is against their rules unless okayed by Chiles. Now I go to a so called counselor at Eastfield because she reached out to me. After meeting with her, and much thought this is my response. XXXX, Please try to be your best at your job. You listened to my private stuff and robotically pushed me into another office to get some paperwork. You said "I wish you had finished your finals." Seriously, me too!!!! I feel violated by your office's personal inquiries and lack of any support. Was I there for you to condemn me for telling it like it is about Lopez? Do you know what colitis is yet? It's not just you. The two DCCCD schools I have attended have an "I don't give a crap; move along like cattle attitude. Please get better so you can help students or consider changing professions, if this is actually your profession. Michael Pruett Sent from Yahoo Mail on Android

First, let me start by saying, I once liked this college, but as of late, their true colors are starting to show. Being in the middle of a pandemic does not mean you don't have jobs to do. Lack of communication, (or better yet, assisting a student, then dropping the ball in the lap of a coworker, just to start all over again), and unprofessionalism are my pet peeves. I believe the staff, with the exception of two; should just take the "W" for this class. try caring about doing your jobs like you care about receiving our tuition.

The worst. I have had the hardest time working with this college. I have had to call so many times because I'm constantly "missing something" or "something went wrong" and every phone call is a 10-minute wait before a real person picks it up. The classes are fine and the teachers are great, but it took me over a month to sign up for classes because I was waiting for them to accept my transcripts I sent a month ago. Definitely will not be going here again.

Much like many of the other poor reviews have said, the before process is a PAIN. When I was accepted there was no information given to me about what the next steps were before I can take classes. , and what holds I have. Registration info was not communicated nor was anything really. Then it was the final strW when I sent my transcripts. I went to a big TX Uni so I have to pay $20 per transcript. Because of the steep price, they can send UNSEALED OFFICIAL transcripts (except for the envelope it gets mailed in of course) so since my school told me it's official, I send it to them. Then I get a response, "your account has been updated, we will need your transcripts" WHAT? What update could have happened then if you're telling me I still need what I just sent you. Then I'm told "this is an unofficial transcript, we need an official transcript". If DCC has different standards clearly of what's official and what's not it needs to be published somewhere. Also the email she gave me to send them to is DIFFERENT than what is published on the website FOR SENDING TRANSCRIPTS!! Not great knowing they're telling students to send their personal information to the wrong business areas. Such a simple, small thing that is now a huge hassle and expense $$ also if you want to send a physical copy you have to send it to the campus you'll be attending, but certain clssss are held at certain ones, how can I know which college I'll be attending when I CANT EVEN REGISTER YET so stupid. I was told them streamlined the whole separate campuses thing but clearly it's not the case in all administrative aspects

I am attending El Centro and the admissions office and Financial Aid office are a joke. They will give you the run around. I have been to large universities and I have not had the problems I have had with this college. They do no have enough knowledgeable staff and it is affecting the students who attend. when attending college, one needs to always be prepared. The college makes it impossible to be prepared for classes. Do not go to El Centro, maybe another in the district, but NOT El Centro. They set the tone for laziness, disrespect, and unprepared environments. The district administration only care about the money coming in, not students. Students will emulate what you allow as well as what you set as the environment. I would not hire anyone from El Centro because of this. Time to head on to Denton!

The teachers and courses offered through DCCCD are wonderful. I've taken classes at several of the campuses. However the staff in the advising and financial aid departments are horrible. Since my first semester at Cedar Valley it has been nearly impossible to get any help from the advisers or financial aid department. To fix any problems, I have to call and email multiple times before I even get any response from them. Most of the people in the financial aid department are uninformed and give inaccurate information that leads to even more issues. When they don't know the answer to a question they just pretend to or try to talk around the issue. Every single semester I have attended at this school something has gone wrong because of inaccurate advising or delayed responses. DCCCD needs to seriously consider restaffing these departments if they want to keep their students. I've transferred to a different university because of these issues. This might not be the case for students who attend classes on campus, but I can't speak for that. I am a distance learner and it isn't possible for me to go up to the school every time their is an issue. If they can't offer a distance learning program that actually works, than they need to rethink having a distance program altogether.