Dallas College

Out of all the community colleges I’ve attended, Dallas College is the absolute worst. Even after being awarded over $4 million with over $2 million allocated for training they have some of the most untrained, unprofessional, self righteous staff I have ever encountered. Financial aid personnel will give you attitude when you go for assistance, if you’re not on campus you have to wait over 8 hours to talk to someone online. Every single year Dallas College will attempt to sabotage students funding, withhold money, and give you run arounds FOR MONTHS. Majority of the student success coaches are severely inexperience and the cold, uninterested one I was assigned to went missing on me for nearly a year. I overtook 2 semesters of classes that I don’t even need every after meeting with a success coach every single semester, resulting in me taking over the amount of credits that Dallas college allows. Majority of the “Professors” are just there to post grades and fail students even if the error is on their end. They will ignore correspondence until the end of the semester and post course assignments according to THEIR schedule and not the syllabus. When I was experiencing housing issues I had one professor whom I was the ONLY person attending the weekly meetings cent to me about her divorce and selling of her house, I was transparent I was in a domestic relationship and thoughout WEEKS of bonding gave me a D after refusing to open up ONE assignment I missed. Another professor had me go MONTHS without course books or content and I emailed her trying to get access and she finally answered weeks before the summer semester ending and it resulted to an F. I appealed it and emailed a Dean and NEVER heard back from anyone. Retook the class and got an A. It’s never the work that’s difficult it’s being instructed and led by incompetent instructors who brag on their accomplishments yet can’t instruct a course adequately. Midterms are here and financial aid has held my funds just to mail them to an address I no longer have access to and want me to out my safety at risk for a check. I’ve spoken to them many times and they NEVER told me they were mailing a check nor have they ever mailed me a check in the years I’ve attended. My overall experience at Dallas college was HORRIBLE with the exception of interacting with Mr. Luis Gonzales and I believe a success coach name Ms. Tabia and I pray thy utilize the funding on adequate training, improvements in operations, possible a whole new F-Aid staff because the people at the counters are horrible, and chairs for students to sit on while they deal with financial aid because I am pregnant and had to stand while getting matter of fact attitude from staff who didn’t care and say comfortable in their seats.

Most of the recent reviews are about the awful transition to Workday and lack of student service. I have faced the same issues as many other reviewers. For their customer service, they use a virtual queue in order to handle student issues. I had to wait 4 hours in their virtual queue because they hadn't removed a hold on my account (which prevents me from registering in courses) due to "not having" the high school transcript I sent two months ago (on the website I used to send my transcript, it said they had downloaded it 5 days after I sent it). Another way they do customer service is by texting. I used it several times and when you are in a conversation with a representative they try to end the session as soon as possible. During a session with one of them, they would take longer to respond to me then I would take to respond to them and then decided to cut the conversation since I didn't reply within a minute. When asking for assistance, they usually refer you back to your success coach or the cashier's office. This behavior happens on phone calls too. They are more helpful, however you can get a lousy success coach sometimes. One of my past coaches never responded to the emails I sent her. The only other interaction I had with her was one where she emailed me to say she was leaving her position. My other coach was helpful and would address my issues in a reasonable amount of time, however. Another issue with the college is that their new system. For Fall 2025, the college decided to switch to Workday. This change was done hastily and in an improper manner, which was an unwise decision considering Workday is now where all course registration and most financial statements are. The system that drops you out of your courses is automated so no human ever sees what's going on until it's too late. I was dropped twice due to this system. The first incident was because a course had tuition due a month before the course even started (they didn't even announce the professor or add the syllabus for the course). Because I didn't pay for that course, the system decided to kick me out of both of my courses (even the one I already paid for in full on August 26th). I went through chats with my success coach and customer service before being redirected to the cashier's office who told me to fill out a course reinstatement form. Once I was reinstated on September 30th, I email the cashier's office again to have the drop fee removed from the course. They said on September 30th "I sent an email to my manager to request the fees be removed. Please allow 24 hours for the process." On October 1st, I was once again dropped from the course I had already paid for for "non-payment issues" by the automated system. This is the same course I paid for entirely on August 26th. I talked to customer service on October 3rd and they said there were unable to get rid of the prorated fee that they said they would take care of in 24 hours of September 3oth. The first two calls I had this day were of no use. In fact, one of the representative had a conversation with their co-worker during our call. Only after the third call was my issue addressed properly. This is unacceptable. I am being told that I have to fill out another reinstatement form for a course I paid for in full. I am mostly satisfied with the education aspect of Dallas College. Professors are mostly decent and the courses are high quality. However, the above issues have significantly worsened my opinion of Dallas College.

For the past three weeks, I have had a task sitting in Workday that has yet to be completed. I was told repeatedly by staff members that there was nothing I needed to do—that the awards department would handle it. That turned out to be false. Now, with the fall semester quickly approaching and tuition almost due, my financial aid package is still incomplete. This delay and lack of communication is completely unacceptable. The incompetence and disorganization within this department are genuinely astonishing. Students rely on financial aid to afford school, and the lack of urgency shown here is both irresponsible and disrespectful. To make matters worse, the so-called “social team” that usually replies to public complaints was no help either. I reached out via email well before this and received no resolution whatsoever. Don’t bother telling me to contact them—they already ignored me. As soon as the summer semester is over, I will be transferring out of Dallas College. This experience has been exhausting and infuriating, and I refuse to continue at an institution that clearly has no regard for its students'

I am not sure what type of college this is or who are they hiring! I was on the phone 8 AM to 6:20 PM central time I was transferred a total of 10 times. Some people was on the phone at home smacking some people have their babies screaming some people had their mic muted so you’re just hanging up. Someone was moaning in my ear. I’m assuming she was making love. I am very disgusting with how I’ve been treated at the school since I enrolled.

I attempted to register and get the process started back in July and I spoke with only unhelpful and frankly rude staff who seemed to not care if I lived or died much less became a successful student. Everybody I talked to told me they couldn't help me for about a month and a half. I found another program to be a part of that actually wants me to be successful. And Dallas College still continues to reach out through automated messages about registering for classes, even though they started a month ago. Would 100% recommend seeking education elsewhere, I’ve heard only horrible experiences.

Worst college I have ever attended. As an active duty service member, I have attended many places for 1-3 classes. Dallas college is the worst in communication and they never email or notify you of anything you could be missing after you call and ask what you are missing and they say nothing yet you end up paying for your class out of pocket after making a payment plan while they are processing your stuff. Which they sure send you that notification and email more than once. But what is the online platform for if you don’t have any messages or holds?? Like seriously fix yourself

If you can travel or go online CHOOSE COLLIN COLLEGE!!! This school is a scam. The staff is untrained. No one is on the same page in any department and their miscommunication caused me to have a bill to pay when I qualify for full Pell Grant. Do not recommend. Terrible school, terrible service, terrible standards. No one cares there. After weeks of talking to people and being run around, my review will stand and this opinion will not be changed.

Do not even try to get on the phone with anyone from this school it is actually impossible. Also don’t email because they won’t answer those. They will also mark your ticket as complete without helping you at all after you’ve waited in the virtual queue for over 4 hours. All this to get an official transcript from the TWO classes I took over the summer sent to the university i’m currently attending. Absolutely ridiculous if you ask me. They are withholding my transcript and I can’t even talk to anyone about it. Save yourself the trouble and choose a different school. Currently waiting in the virtual queue again and the wait time is 8hours with 357 people in front of me. Hopefully they actually help me this time.

This company went from being a pro -student pro-employee company as Dallas County Community College District to a woke, numbers oriented business that does not care about students or personnel or quality but the politically correct goals they have embraced. It works in total chaos. No one knows what to do. They punt problems to someone else but rarely resolve them. Working from home is a big deal, email and work orders are the communication forms. Phones are available but not used. Tracking is an essential part of this business. Nepotism is rampant. Inexperienced leadership is difficult to work with,many using oligarchy as a model. The leadership is dictatorial. Experienced personnel are a threat to the leaders who are ignorant. Reading reviews, which I doubt leadership has done,is interesting. These are from students or want a be students who are frustrated with a tedious registration process. Please don't go to school there, please do not work there, please do not volunteer there. It has taken what was good in many cases and it has destroyed it!

Dallas College is frankly a completely disorganized mess. Communication is non-existent. Faculty and staff have in some cases gone rogue as there is no accountability. The Music Advisors, Derrick Logozzo and Melissa Logan, at the Richland Campus have been placing students in the program that are not qualified and that would never be admitted at a real school of music to fill their own chairs for $$$$$$. The advisors do not follow the degree plans. An Associate's is only 60 credit hours. Only 66 hours will transfer. All attempted hours count. These predatory advisors routinely put students into dozens of excess hours that apply to nothing. There is no excuse for students at a two year college to be placed in 100-161 hours of almost all music nonsense by their advisors. These advisors keep students trapped in the program full-time for 3-5 years including summers. At 150 hours students are charged out of state tuition at their own Texas Universities. At 180 credit hours financial aid ends. Very few students earn their Associate's Degree or transfer. Of those few that transfer only a tiny fraction earn a Bachelor's Degree. These advisors are ending academic careers. It is also a huge bloodbath for the students, their paying parents and the taxpayers paying for all these hours that go nowhere! Dallas College needs to terminate these predatory advisors and start doing right by is students and the taxpayers funding this nightmare!

I have been trying to enroll in Dallas College as a Continuing Education student for over a month. I have enrolled in classes and have been repeatedly dropped due to financial aid not staying on top of things. The process has not only been stressful but extremely frustrating. The lack of communication and care to actually get students enrolled in a timely manner has been ridiculous.

Have tried time and time again at DCCCD. I've went to Cedar Hill, been taking online classes at Brookhaven and El centro, and have been dragged around for 3 long years. Classes constantly get cancelled and no one ever informs you until the day you arrive. What a waste of gas. Some of the clases you need aren't even offered. No matter what semester I try to find them, they aren't ever offered. The degree programs are so scattered that you may need a few classes that are actually offered at another DCCCD campus 50-60 minutes away. Not everyone can do that. I've seriously had advisers straight up tell me they have no clue about the classes I'm interested in and can't advise me, and I've had staff up front yell at me and tell me the reason things were messed up was my fault. I had an adviser email me and tell me they messed up my class schedule, and to come up to the school so she can fix it. When I got there the staff at the front told me "she didn't mess it up, you did" and didn't let me see the adviser. What an awful way to treat students who just need help understanding the sign-up process. Just a few of the (many) reasons why I only have about a year to show for my two year degree. Been there for a little over three years. What a huge waste of time. Save your money and time and find a better college to go to. DCCCD really needs to stop offering degree plans that are dead ends, get rid of the rude staff in the financial, advising, and admissions departments. If you're seriously debating these schools, please read the reviews before going. Make sure every single class on your degree plan can be obtained and that they all make with enough students. I can't stres enough how these last three years of my life have been the most stressful and frustrating times of my life. College is hard enough. There's no reason to make harder. Avoid this disctrict of schools at all costs.

So far I have greatly enjoyed my online classes and the faculty that taught them but dealing with financial aid has been a NIGHTMARE. I already have a degree and am basically looking to completely change careers and the financial aid office seemed to be a little confused over how to handle it. They emailed me saying that I was missing documents but their checklist said I had everything straightened out, so I called and was told to disregard the email. Well, I got dropped from my classes because it did turn out that I was missing a signed letter certifying that I had a degree when I started at the college. I had to physically go to a campus and sign a letter in their presence stating that but it took 3 phone calls to find this fact out. Then after that things were held up because apparently one department never sent my transcripts to another so that was another phone call. I've had dealings with the IRS that were less convoluted and frustrating than that. I've had two classes not make but that's the nature of the beast sometimes. Other than that, once I got the ball rolling and into my classes I am loving it, especially now that I'm "indoorsy" thanks to the coronavirus. They were the only ones that offered the online program that I was looking for and I don't mind paying the out-of-county fees for it. But their administrative offices really need to get their act together.

The advisors fail at giving complete information regarding degree completion, adding on additional classes in need of completion every session. In my experience, the advisor in May last year went over the remaining classes needed for graduation and even sent me the graduation application in December. When I emailed her after December classes were completed, she then emailed me that I was now in need of four additional classes only AFTER I questioned her upon reviewing the degree plan myself with highlighted sections. My multiple emails to her regarding this issue have still gone unaddressed. And now, the same issue is happening with my husband, where his advisor told him which classes needed to be completed for graduation in May last year, only to add more classes that need to be completed. If the job of the advisor is to review what credits are needed for graduation and to guide which classes need to be needed for the field of study, then we have both been failed and would have been better almost better off without their assistance.

Absolutely agree with other 1 star reviews!!! I am a working professional and have taken 5 classes at Eastfield. Good teachers however outside of classroom, staff/faculty in general not helpful, genuinely seem disconnected outside of their own cubicle. Seems college is really only geared to those coming out of high school, that's my impression. If a person is a little older or not in the "loop"...... very hard to find accurate help/advice or navigate their set up....... So why have I taken 5 classes and deal with them? as I said I am a working professional trying to better my/children's lives, build a better business. Eastfield is closest community college to me...... It would be nice if Eastfield was easier to navigate....... again not a reflection on teachers

I've attended a few community colleges in the DFW area and DCCCD has by far been the most difficult to work with. It's a complete headache when dealing with the business office and especially the financial aid department. After be granted and accepting my financial aid awards last week, this week they dropped me from receiving all funding for 2017-2018. If you need assistance and guidance with your college career, I highly recommend going elsewhere if you can. College is already challenging enough, they make the process prior to getting into the classroom even more stressful.

I attended North Lake college in Irving and had a good experience. My teacher was amazing and so helpful. HOWEVER, I took the phlebotomy tech course and now almost a year later have never been able to find a job. DCCCD does not offer clinicals and no one will hire me with without experience. The few places I even had a chance at, wouldn't hire me because we only got MAYBE 30 sticks in and you have to have 100! (which you get from clinicals) Tarrant County Colleges offer clinicals, and job placement, so now i have to retake the whole course again just for the clincals and a chance at a job. If you're looking into medical courses I would suggest going to another county~!

What Emily said is very true regarding my experience with financial aid. Hello Michael, We have reviewed your case and would like to request additional information regarding your issue. Kindly provide us with the following information: I apologize for the inconvenience you experienced. Just few more questions, are you trying to register for your classes? If so, did you already spoke to an Academic Counselor about this matter? Eastfield and North Lake hierarchy need drastic improvement. They act a little like they give a crap, yet they don't when it's time to actually do their jobs. I moved from North Lake where I had a 3.7 GPA after 30 hours to Eastfield. I HAD to make the move because North Lake: Andy Chiles and Barbara were allowing untrained, new students into advances classes and basing my grade off projects completed with rookies. Nothing like being stuck with an intro student in my third semester and having to teach him how to run a field or studio camera and how to edit using advanced software. David Evans, the dean of the video department is nonexistent. I asked to talk with The Dean, but they seemed not to care. I knew I wasn't alone when Michael the nice librarian at Eastfield told me out of the blue that his niece is trying to get her RTVB associates at North Lake but they keep placing her with newbies. Which by the way is against their rules unless okayed by Chiles. Now I go to a so called counselor at Eastfield because she reached out to me. After meeting with her, and much thought this is my response. XXXX, Please try to be your best at your job. You listened to my private stuff and robotically pushed me into another office to get some paperwork. You said "I wish you had finished your finals." Seriously, me too!!!! I feel violated by your office's personal inquiries and lack of any support. Was I there for you to condemn me for telling it like it is about Lopez? Do you know what colitis is yet? It's not just you. The two DCCCD schools I have attended have an "I don't give a crap; move along like cattle attitude. Please get better so you can help students or consider changing professions, if this is actually your profession. Michael Pruett Sent from Yahoo Mail on Android

First, let me start by saying, I once liked this college, but as of late, their true colors are starting to show. Being in the middle of a pandemic does not mean you don't have jobs to do. Lack of communication, (or better yet, assisting a student, then dropping the ball in the lap of a coworker, just to start all over again), and unprofessionalism are my pet peeves. I believe the staff, with the exception of two; should just take the "W" for this class. try caring about doing your jobs like you care about receiving our tuition.

The worst. I have had the hardest time working with this college. I have had to call so many times because I'm constantly "missing something" or "something went wrong" and every phone call is a 10-minute wait before a real person picks it up. The classes are fine and the teachers are great, but it took me over a month to sign up for classes because I was waiting for them to accept my transcripts I sent a month ago. Definitely will not be going here again.

Much like many of the other poor reviews have said, the before process is a PAIN. When I was accepted there was no information given to me about what the next steps were before I can take classes. , and what holds I have. Registration info was not communicated nor was anything really. Then it was the final strW when I sent my transcripts. I went to a big TX Uni so I have to pay $20 per transcript. Because of the steep price, they can send UNSEALED OFFICIAL transcripts (except for the envelope it gets mailed in of course) so since my school told me it's official, I send it to them. Then I get a response, "your account has been updated, we will need your transcripts" WHAT? What update could have happened then if you're telling me I still need what I just sent you. Then I'm told "this is an unofficial transcript, we need an official transcript". If DCC has different standards clearly of what's official and what's not it needs to be published somewhere. Also the email she gave me to send them to is DIFFERENT than what is published on the website FOR SENDING TRANSCRIPTS!! Not great knowing they're telling students to send their personal information to the wrong business areas. Such a simple, small thing that is now a huge hassle and expense $$ also if you want to send a physical copy you have to send it to the campus you'll be attending, but certain clssss are held at certain ones, how can I know which college I'll be attending when I CANT EVEN REGISTER YET so stupid. I was told them streamlined the whole separate campuses thing but clearly it's not the case in all administrative aspects

I am attending El Centro and the admissions office and Financial Aid office are a joke. They will give you the run around. I have been to large universities and I have not had the problems I have had with this college. They do no have enough knowledgeable staff and it is affecting the students who attend. when attending college, one needs to always be prepared. The college makes it impossible to be prepared for classes. Do not go to El Centro, maybe another in the district, but NOT El Centro. They set the tone for laziness, disrespect, and unprepared environments. The district administration only care about the money coming in, not students. Students will emulate what you allow as well as what you set as the environment. I would not hire anyone from El Centro because of this. Time to head on to Denton!

The teachers and courses offered through DCCCD are wonderful. I've taken classes at several of the campuses. However the staff in the advising and financial aid departments are horrible. Since my first semester at Cedar Valley it has been nearly impossible to get any help from the advisers or financial aid department. To fix any problems, I have to call and email multiple times before I even get any response from them. Most of the people in the financial aid department are uninformed and give inaccurate information that leads to even more issues. When they don't know the answer to a question they just pretend to or try to talk around the issue. Every single semester I have attended at this school something has gone wrong because of inaccurate advising or delayed responses. DCCCD needs to seriously consider restaffing these departments if they want to keep their students. I've transferred to a different university because of these issues. This might not be the case for students who attend classes on campus, but I can't speak for that. I am a distance learner and it isn't possible for me to go up to the school every time their is an issue. If they can't offer a distance learning program that actually works, than they need to rethink having a distance program altogether.