Manda C.
Yelp
My husband and I briefly visited last year during an impromptu trip to Dallas. Upon considering some activities we want to do in a couple of weeks I was on their website and remembered I never completed this draft.
I think I didn't complete it for a couple of reasons. I do struggle with more emotional reviews, I prefer mine to be more informational and I just wasn't sure how to remove that aspect. Also, at the time I planned on returning pretty quickly to spend more time on the tour, but didn't, and wasn't sure how accurate my review would be at that point.
So read this knowing this was before their website encouraged masks and social distancing and I don't know how staffing is now. However, while on their website I did confirm the pricing and hours were the same.
This trip was completely unplanned. We were driving by when my husband mentioned he had always wanted to go. I didn't even know this museum was here at the time and always had a particular interest, both because I find history in general fascinating, but mostly because part of my family is Jewish and immigrated here during WWII.
Since there is a parking garage directly across the street we decided on a whim to visit. I don't think that's a very good idea, we only had a couple of hours to spare and that's just not enough time. I strongly recommend you plan to come here and spend more than just a couple of hours so you get the full experience.
The museum is closed on Mondays and Tuesdays and is open Wednesday through Sunday from 10am to 5pm. This particular day it was a Saturday around 11am and it was fairly crowded. At the entrance there was a vestibule with two security guards that ran our items through an x-ray and had us walk through a scanner. There is a restroom you cant use until you buy tickets, a bookstore and three desks for purchasing tickets.
There was a sign on the left saying cards only, but the woman that helped us said we could pay cash. However she didn't explain the sign or if it depended on which line we were in, so be safe and bring a card. You can also book tickets for a particular date and time and pay online too.
Since my husband had his military id we got in for $28. Seniors, educators, military and first responders get a $2 discount while students get a $4 discount. This museum is not recommended for ages 12 and under and in general, I would agree. This is not the place for a tantrum or loud talking.
You take your tickets to the other side of the first floor to get scanned and enter to watch an introductory presentation. This is designed to set the tone and it does. Afterwards you go upstairs where the presentation continues up several platforms. The lighting and timing of this presentation was somber and chilling and I felt an important start, but please note there is an elevator if you're with someone who cannot go up the stairs. Also note, since this was early 2020 we went up with a group of nearly two dozen strangers which made for a slow ascent. I don't know if that is still how they do it or if the groups are smaller now but the pace might be important to determine if your party wants to skip and use the elevator, which meets the group outside of double doors on the second floor.
At this point it's a self guided tour and there are no signs indicating that you should start in one direction or another, but it makes the most sense if you move to the left. I thought they did an outstanding job with a variety of exhibits that chronicled the Holocaust from the start and not just the brief coverage you get in school. It was extensive, it was full of information and artifacts, most exhibits involved a lot of reading but will cover things you never knew. It's both thought provoking and emotional.
The only reason I didn't find my first visit to be 5 stars was because it was extremely busy, crowded and even loud in parts. At this point I wish we had come on a weekday as my migraines are easily triggered by how loud it got in spots and crowds can give me anxiety. Mostly I mention this because I couldn't get close enough to read some exhibits due to large, unmoving crowds of people. I also saw an elderly couple being a bit rushed along by another group and noticed I didn't see any staff to discourage that kind of behavior. Perhaps with social distancing it's more orderly these days, but I would probably still choose to come on a weekday instead.
I did see one group with a guide in one of the sections which seems cool, but no idea what that costs or what criteria there is to book one.
Again, this was my own experience about 18 months ago and I cannot comment on what has changed since but I still strongly recommend you go, just plan your visit better than we did. The exhibits themselves are definitely 5 stars.