Fatma Almosa
Google
I had a very disappointing experience today at Café-Bistro Dallmayr with my 75-year-old mother.
We went to buy gifts for a special business guest visiting Munich. While I was upstairs choosing the gift box, my mother went to the café to quietly eat an apple before taking her medication. I intended to join her right after and order lunch.
Suddenly, the manager, Alex, came over and started yelling at my mother, saying she was not allowed to eat her apple in the café. I explained I was about to order lunch, but he raised his voice at me as well, insisting the apple was not allowed.
I respected the café’s policy and asked my mother to leave the table and take her medication while standing. Later, she went to wash her hands, but was told the restroom was only accessible upstairs. When she returned to the café, the same manager shouted at her again, telling her not to be there and offering a chair by the stairs instead.
When I asked him to speak respectfully to my elderly mother and to be more professional, he asked me to leave the café.
This was an incredibly disrespectful and upsetting experience — not the level of service or hospitality one would expect from such an established place.