Amberley C.
Google
⭐ 1 star - Do not listen to Tiktok hype!
Extremely disappointing experience.
We arrived on time for our 8pm booking and were told to wait outside for 15 minutes while other guests were asked to leave. When we were finally let in, the staff were rude and unwelcoming. We then waited another 10 minutes for a menu, and I was served my wine in a dirty glass, which was honestly shocking.
Only after being seated did a staff member explain that the menu was a set menu where you are required to eat and pay for every dish. This was not made clear at all on the website or Instagram, which is where we booked after seeing the venue promoted. We had planned to have a few oysters and a bottle of wine, especially as I don’t like fish and we had already eaten.
Despite explaining this multiple times, we were repeatedly told it was a set menu, making us feel pressured and extremely uncomfortable, as the food would clearly have been wasted. Eventually they agreed to let us order just oysters, but by then the atmosphere was already stressful.
The entire evening felt tense and unenjoyable. We were anxious the whole time that we would still be charged a minimum of £20 per person for food we didn’t want, which completely ruined the experience.
While we were still halfway through our wine, we were brought the card machine and asked to pay. At the end, when paying for the oysters, we said £15 for the single portion we had shared. The staff member questioned whether this was £15 each and had to ask the manager if that was acceptable, which was incredibly awkward.
We explained several times that we were unaware it was a set menu and had eaten beforehand, but this was ignored. Since leaving, we’ve also discovered the venue has a hygiene rating of 1, which is very concerning given the dirty glass.
Overall: poor communication, rude service, pressure to spend money, and a very uncomfortable atmosphere. Do your research before visiting and don’t rely on TikTok or Instagram hype.