Liz A
Google
I do not normally leave reviews, but if my experience tonight can save someone their time and money, I’m happy to share it: do not waste your time.
When I first walked in, my instinct was to leave, but through word of mouth from someone I trust, I decided to stay. It took about 5–10 minutes for our server to greet us. When she took our order, I mentioned that it was our first time there and asked a few questions about the food before placing our order.
After about 20 minutes, I had to stop another server to ask where our appetizer was. Our server then came over and apologized, saying she forgot to place the order but that she wouldn’t charge us for it.
About 5 minutes later, the shrimp dinner and burger came out, and we were told the beef tips would follow once they were ready. Another 5 minutes later they arrived. The beef tips were seasoned well, but unfortunately they were room temperature. The brown gravy tasted like it came from a jar, and the rice was cold.
We then asked for ketchup and barbecue sauce, which took almost 15 minutes to be brought to us. This only happened because the server happened to see us looking for her and realized, once again, that she had forgotten about us.
At first, I thought maybe we had just caught them on a bad night. However, after speaking with the manager and explaining to the server that a simple apology can go a long way, I realized I was wasting my breath as I was met with little more than “yes” and “okay.”
They offered to comp the order, but I told them I would like to pay for something. The manager said she would at least give a discount, which you can see reflected on the receipt.
Unfortunately, I will not be returning. I’d rather spend the extra time, money, and gas going somewhere I know my service is welcome, the food is great, and the employees actually care.