Rob S.
Yelp
The food is amazing ! Let's start there.
They add a 3.5% credit card fee to you bill when they present it to you. You have to ask them to remove it if paying cash.
The service is horrendous. We went to the Sandusky location on a Saturday around 6:00. So, understandably there was a wait. Also, there was a large party having a birthday party. I understand that. But, once our server took our order, we didn't see her until we were finished eating. Another employee brought our food to the table.
We were planning to order a pizza to go when the server checked back with us but, we literally never saw her. When she came to see us at the end of the meal, we told her we were all set and then waited 10 minutes for her to bring out our checks and another 10 minutes for her to come back and take our payment and another 10 to get our change. Seriously, it took us 30 mins to get out of there. Maybe it took so long because she had to recalculate our bill to remove the service charge which we didn't have to pay because we used cash.
Here's an idea, factor in the cost of doing business (fixed costs, food, labor, to go boxes, credit card fees, etc) and price your food accordingly instead of dropping an imaginary 3.5% fee on the bill!
I love the food, it really is amazing. I think I'll stick to carry out going forward.