David D.
Google
I used to enjoy coming to Dark and Light, but the way I’ve been treated over something so minor has made it uncomfortable to return.
There’s a public outdoor space directly next to the café — open, accessible, and not under scaffolding (despite that being used as an excuse). Ironically, while I was calmly sitting adjacent to the café, a staff member stood under the scaffolding to tell me I’d be banned if I did it again. It’s not private property — people often sit on the steps — so I’m not sure if it’s about "owning" a particular chair or simply a weird power move.
I’ve only ever stood or sat there quietly with a coffee to avoid the heavy cigarette smoke out front. I was once asked not to set up a table, which I fully respected and have never done again.
Despite that, a staff member named Matt previously told me to move “because I said so,” which felt rude and unnecessary. Management later apologised and confirmed he’d be leaving the business.
Today, after waiting for a seat, I briefly sat on one of their chairs in the same public space — only to be threatened again, this time by a staff member named Theo, who said I’d be refused service if I did it again.
To be clear: it is perfectly legal to stand or sit in a public space, especially when not obstructing anything. Wanting to enjoy a coffee away from clouds of smoke shouldn’t be a source of drama.
The coffee is good, but the way some staff handle situations like this feels petty and overblown.