Rocky R.
Yelp
If you're a coffee fanatic like me, it's first
about the beans and always about the vibe. I'm not mainly fond of the roast at DH, and this is not the reason for the single star. There are things I like, the vegan pastries and the location is very convenient.
However, the service is terrible! This is not the first time we've experienced rude service at this location by this female server; I've finally had enough.
We visited on St. Patrick's Day this past Sunday. The store closes at 4:00, and we arrive around 3:45!
My wife ordered a double iced espresso and was told, "We don't have espresso and have shut down the machine.
Wait, what? DON'T HAVE ESPRESSO! You're a coffee shop!
My wife was taken off guard, and I guess I won't get anything. Without blinking, the server approached my daughter and asked what she wanted. ( she couldn't be bothered. This behavior isn't nice!
Service like this is not uncommon at this location.
I don't get why my girls continue to come here other than they enjoy the roast.
I'm guessing one could argue it was ST. Paddy's, and they wanted to leave early. OK, at least be nice. Right after, another patron came in and was given the same story by the other server ( gentlemen), who was at least friendly.
If you're open till 4:00, Fifteen minutes can't make that much of a difference in your closing routine.
From time to time, the product will be a miss. But there is no excuse ever to be rude.