Paola S.
Yelp
I wanted to fill out the survey from our visit but conveniently enough it was missing the 21 # code to enter the survey.
I have been going to D&B for years, we go play, eat, have drinks etc..On our last visit 10/12/24 we visited the DB in Stone Briar Mall. What an experience! The place was dirty, the escalator was broken, we went downstairs and couldnt find a place to sit because the tables that were empty were dirty, full of dishes, old food, glasses etc...We stood there for a while trying to figure out what to do and saw multiple employees around but none picking up tables. Sat at the bar where it took a long while to be seen and serviced. Not even a greeting, what do you need? We started with a couple of drinks and asked for a menu. Ordered wings which for that price is unbelievable they come without fries....and cantina nachos. Food came, to my surprise, nachos were not served in a tray but in a plate, they looked messy, unappealing and they were exactly as they looked, like trash...the "melted" cheese was cold, literally cold, I could tell that it hardly had any chicken, those nachos were not 100% fresh! Fact. We sent the nachos back with a lot of disgust and to our surprise a man with long hair and pony tail, possibly a manager didn't even apologize, he took them back and tossed them in the trash....didn't offer to remake them but as a "great action" said I took care of those from the bill...really? Of course you took them off...was I supposed to say thank you! The wings weren't any better, they were also cold, not fresh, they were very low quality for almost $20 for 8 wings the thought of not even getting fries is unbelievable....well in addition to the disgusting food, the service was terrible...it would take a long time to be serviced to even get something else to drink....I once visited the Dallas on 75 DB and thought was trashy and dirty, well Stone Briar has managed to be equally bad....I will never return, the food is overpriced, the beer is overpriced, the games are old, raggedy, the service is terrible.....whoever is managing this location has crashed it to the ground. Never returning.