Dave & Buster's Natick

Fun place bigger than the other 2 we’ve been in food was good and drinks were too

It was a good time, the kids had fun playing games, food was good as well. They sat us in the bar area which isn't an issue however the service was a little slow because the same person that was tending bar and making all the drinks for everyone in the restaurant then had to come out from behind the bar to also tend to a few tables in the area we were seated. If there was dedicated server for the tables I would think the service what have not been as slow. We would return again.

Wow excellent selection of games for adults, some novel machines I’ve never seen before, we also saw a couple four player shooters! Every staff we came in contact with was warm and professional and prices are reasonable. Very impressed and will be back!

We stopped by with friends for some snacks and drinks, and had an awesome time. Our server was hilarious and super friendly, the drinks hit the spot, and the food was great. The funnel fries were the highlight, absolutely amazing

I usually attend the birthday parties here. Fun gaming area and good food. Great for casual hangout

I came, asked for a table, was sat down, waited about 15 minutes with no server and when one was available, they started helping people that came after me so i walked out. Its sunday, the tables were nearly empty so it’s hard to be understanding because it wasn’t a busy time. I hope they treat other people better.

Service sucked tonight we were ignored for 20 mins then waited another 15 to get any drinks while other customers got served. Nice to feel invisible.

Hosted my husband’s 35th birthday here, what a great experience! The food , atmosphere, and customer service was superb! All my guest were very impressed!

I'm going to have change my review purely on the restaurant/bar portion. I love this D&B, I come once a month and the games are always a blast. The restaurant sucks. Don't get me wrong, the food is pretty good and the bar can be a good place to catch the game. The service is terrible. Today there was no host for 10+ minutes so I went and sat myself. Waitresses standing around and clearly igorning me. 2 of them walk by and service the table that came AFTER me. They walk by and ignore me again. This is after waiting for another 10+ minutes. This isn't the first time something like this has happened. Seriously get it together guys.

I love that this Dave & Buster's is actually in Natick Mall! Makes it super convenient without having to go outside. I feel like this location is a bit smaller but still had all the games I love to play. I had a little bit of an issue with one of the games I wanted to play, in which we had swiped the game card twice. The first time, we thought it was user error and the second time, it took our game credit away and none of the buttons lit up to allow us to play. Fortunately, we were able to get our credits refunded from those two swipes immediately once we notified staff. Great place to go to just chill and have a fun time!

"The rush of your lips, the feel of your name The beat in your heart, the devil's arcade" (Bruce Springsteen) When our grandkids knew we were coming up to watch them for a long weekend, one of their first requests was that we all take a road trip to Dave and Busters. I haven't been to a D&B since a work function maybe 6 years ago, so I was looking forward to another D&B visit. The kids already had their Dave and Busters cards, so upon arrival our first order of business was reloading their cards at the self-service kiosks. $35 apiece gave them 187 chips to spend on their favorite attractions. That's easier said than done because there were literally hundreds of games of every description to play -driving games, shooting games, arcade games, basketball, baseball, air hockey, VR, ping pong, and billiards just to name a few. The kids had a blast, flicking those joysticks and smashing those buttons, and accumulating those prize tickets. We refilled one card, because it got depleted so fast, and popped in another $24 for 115 more chips. I thought the space was clean, neat, and well lit. Unlike some other Yelpers, we didn't run into any broken machines and the pay kiosk worked flawlessly. Since the thought of letting their prize tickets accumulate on their cards was a foul suggestion, the kids used up all of their tickets on some questionable prizes (plastic vampire teeth anyone?) that made both of them very happy. All in all, we had a very enjoyable visit to Dave & Busters.

Usually at the braintree location but popped in here after hitting level 99! DB layout here is more of a big open box with bar, television for all the sports you can handle on the right side! They have most of the same games. Some of the basketballs in the hot shot style games are pretty flat, or stuck but playable. They do have Pump it up dance game for those who seek that style. Prize section is in the middle straight ahead when you walk thru from the garage side entrance. I had an issue with one of the games and the manager and staff super nice, took care of it and refunded the credits to my gaming card or super charge coin card. Mario kart 4 person racing, shooter games, a lot of VR games, and the ticket games. Wish they had cuter plushy claw games: Overall happy experience on a Sunday night !

This is a great Dave and Busters located in a nice mall and location. The ambiance of the arcade is fun despite it being loud. You get used to the loud after a while. The games are super fun especially with kids. Highly recommend going here with older kids and family. The food is standard Dave and busters food. D&B food will never wow you but it is solid bar food and wings. As always, this location is a great place to watch the various sporting events taking place on all the TVs. The only drawback to this location is that it doesn't have my favorite game, Kung Fu Panda. Otherwise, a great all-in-one spot to bring friends and family for games and fun!

A fun experience for kids and adults alike. We went for the first time with my 5 and 2 year old nephews and adult family, and we all found activities to do. Lots of options and food also was pretty good

Love the games, the atmosphere, and the location until you go to the front desk to redeem your tickets. The woman who scanned our tickets looked absolutely miserable. Rude and quite obvious she did not want to be there. Unfortunate to end the positive experience on such a sour note. This won't stop me from going to the venue but will avoid going to her line if it means letting people cut in front of me.

We have a Dave and Busters in Woburn that is closer to where we live, but we had just finished our time at Level 99 so we hopped in for some quick video snd VR games. This one seemed smaller and a little more used than the one by us. It was busy, as they always are, but I didn't see the same variety of games here. It was fun, just not what we were used to.

The Terminator VR made me write this review. The game was brilliant! VR at Dave and Busters is really new and haven't seen it before. It cost $6 per person but it was only for a short period of time, around 5mins. Still loved it! This is my fifth time visiting this location. It's a really nice place to hit when you are bored.

While Thai place can be fun I have to say that recent visits with our grandchildren Have been disappointing and frustrating. Too many games don't work. The recharge station took our money but out nothing on our card. So we had to go do it with staff who explained that the charge at the kiosk wouldn't go through. Of course it did and I was therefore charged twice. So do I bother fighting with the credit card company. Do I go back to D&B where they won't be of any help. I think the answer is I don't patronize them anymore. Update: I heard from D&B and they asked me to contact their customer service dept which I did last week. No response. So I guess that answers my question about visiting them again if they don't even respond to customer feedback they request! And another follow-up. Last one, I promise. So I finally heard back from customer service They told, we can't help. You have to take this up with the store, which is what I originally did. So good luck D&B. One day I will d plain to my two grandsons why I no longer take them to your business.

My son was off from school so I took him for an early lunch and some games. Everything was clean, the staff was friendly, only a couple of games were out of service, nothing horrible. The food was good, we only got a couple small meals for lunch and played some more. My son and I had a great afternoon

Food is awful, very very watered down drinks. Unusual wait time. Food is probably full of cancer causing carcinogens. Coke tastes like paper plates. Service is bad, Christ has risen again. The ambiance is nice, it's loud, but welcoming.

Fun place to hang out as a family, friends or co-workers!!! Enjoyed the games they had. Their food is typical American food restaurant options but pretty good. The staffs were awesome!

Service is very poor. I'm just writing this review incase anyone else cares to see if they experienced the same poor service, or are curious about what the service is like for the adults here: I never go to D&B, but only came for my little sister's bday. My mom and I wanted DRINKS, nothing more. A server apparently told my mom they would be back. 15+ minutes, never came back. We ended up leaving to Cheesecake Factory. We came back to D&B AFTER our dinner at Cheesecake, so the kids could play some more. Mom & I sat the bar. a bartender greeted us, saw us sit at our seats, but never came to serve us. Another bartender walked around. These bartenders give a vibe of just wanting to serve people and get them out their face type feel. I don't see any bartenders interacting with customers. No one is really smiling, it doesn't look like they're happy to work here of care about their service. We saw a couple who had to wave down a bartender who was literally 3 ft away because he was conversing with another bartender. So... all's to say: don't expect much.

Visited a few D&B and out of all the Providence original is the best, since its laid out a bit better. This location is ok, we ended up eating in the dining area and although its large, its still hard to forget this used to be a Sears and the dining area is most likely in the Appliance and clothing section. The menu here has gotten smaller, bunch of bar food, burgers, sandwiches and entrees. The food is ok, salads were good, Nachos were ok except for the cheese, fries were good and burgers looked good. Service was decent and attentive. Prices here are ok, but its a bit odd they got rid of the free chips If you dine here option which was allure of dining here at all. I still am not a fan of this layout or this location but its much better than Braintree.

I generally like Dave & Buster's and have been to a few of these over the years. It is somewhat of an adult version of Chuck E. Cheese's. They offer a wide variety of games, a full bar and a cross between bar food and basic comfort food. It's a good place to hang out and play some arcade games, for a teen birthday party, etc. Would I suggest dining here based on the food experience? Not so much. But for an evening of entertainment, games, drinks and snack, it's a fun place. The Natick location is new, spacious and clean (in the Natick Mall - top floor of old Sears location). We did not try the food here, as we had already eaten a mediocre meal at the Temazcal Tequila Cantina. In retrospect, we probably could have had comparable or even better food here.

Huh, I didn't know that there was a Dave & Buster's located at the Natick Mall. I discovered it when I was making my way to Eddie Bauer's to make a return, and I ended up parking by Lord & Taylor's. The entrance to Dave & Buster's is located on the upper floor of the mall by the food court, with a walkway leading to an upper level of the parking structure. I wandered around inside a bit and found it a bit more spacious than their location out in Braintree. I liked how the prize area listed out the pricing for their candy prizes. And I guess I now have enough tickets accrued for 3 deluxe appetizers should I wish to go the redeem for food route (750 tickets for Boneless Buffalo Wings, Asian Chicken Wonton Nachos, Chicken Quesadillas; 1000 tickets for Cantina Nachos, Pepperoni Pretzel Pull-Apart, Avocado Toast with Mexican Street Corn; 750 tickets for Triple Layer Chocolate Cake or Cheesecake Dip).

Had a fun date night, but this location is now up to the usual Dave & Buster's location. The place is smaller than most, a decent amount of the machines were barely working if at all. One broke on us, and one of the basketball machines only had one basketball, when they're meant to have at least 6, and the big shot one had a net in tatters. Many of the games seemed old, like they were the castoffs from other locations. The hostess also didn't know the dining room hours, so we got sat and had to flag her down again after 15 minutes as no waiter came by. My girlfriend's first time at a Dave & Buster's, and I reassured her that others were far better. The place wasn't too busy, even on a Friday night, and easy to see why.

Brought my kids here to spend some time with them. I wanted them to eat before they play but that couldn't happen. They were very limited to none on services and servers. The server that was working kept passing our table without acknowledging us. Even though my kids have been waving at them to get their attention. I also don't know if it's self seating or assigned because there was also no host available. When we did see a server was looking our way. They quickly looked away like they didn't even wanna bother. I have tried time and time again on different days, hoping that it would be different. But I just find that I can never get service there. I'm not even gonna bother to try anymore.

Just horrible. They have no idea how to do take-out orders. Missing items, MORE missing items, and food just thrown into the bag without an adequate container. Stay away.

Fun place for kids to have fun as games are great! but for food stick to the burgers. We ordered the truffle fries, which were loaded with salt so we couldn't eat them. Pasta dish just pass, the hot dogs pretzels again had salt on them so passed. Korean ribs also very salty. So if you like salty food then it's your place! We might just had an overly eager salt shaker cook that day but overall we just stick to the burger when hungry.

Very fun experience with a variety of arcade games. Definitely a bit expensive, however, the ability to purchase a digital card makes the experience so much easier and efficient! Overall, fun atmosphere!

I came here with my wife for a fun night out as we wanted to try the Dave and Buster's in Natick, instead of their Providence location, which I have already reviewed. The first thing I noted was that the Natick location seems larger than the Providence one, and that extra space is not wasted as they have many VR and "seated" video games, in addition to other games that you'd expect to find in a very modern arcade. The restaurant area is reasonably sized and the service here was not what I have come to expect from Dave and Busters. Our hostess took us to a table at first, but we wanted a booth, so she took us to an open one and it is here that our Dave and Busters experience began. She pointed to a round sticker on the table, featuring a QR code to order our food, which wasn't in line with my expectations, as I am used to a server especially when I go to a restaurant. After trying to order the "new" way and not having much luck, a server came over after about 10 minutes with menus and we ordered our appetizers and food. He was relatively good, but it was clear that he was new, because he didn't ask many questions while he was taking the order, but instead opted to return five times to ask clarifying questions about the food we ordered. The timing of the food wasn't all that good either as we were only halfway done with our appetizers before our entrees came out, but the food was good at the very least. If you are watching what you eat and you decide to come here, be prepared to do some research, because much of what is on offer is very high in calories, sodium and fat. There are a few things that are not, but I would recommend going online and looking at their menu's nutrition information before you walk in the door. The food and drinks were good and well-made, and our server was reasonably attentive, so that part of our D&B experience was a good one. The problems with the experience though were constant throughout our experience, which is the NOISE level here. Though it was relatively quiet night, the noise level is very high, necessitating our server to repeat much of what he said because I just couldn't hear him. On top of the noise of the games, the many TV's and the patrons, it was just too noisy to enjoy a meal. After dinner, we sampled a few of the games and though the games were good, many were of the "ticket" variety, of which I personally have no interest. As a kid who spent a fair length of time in arcades in the 70's and 80's, I go to arcades to experience the games, not to earn tickets. There were lots of shooting games and many modern games, along with a few retakes on some classic games. All in all, the games were OK, but there should be more variety of games for everyone. All in all, the D&B experience was an OK experience and I felt that they earned the 3-star rating that I gave them.

Online says open till 1am, last call was apparently 11:45pm, no notice. Server came over to ask if we needed anything else at 11:47pm and did not allow for another order. The guy next to us had a full meal and a full alcoholic beverage. The manager on the side of the bar was "discreetly" vaping in the venue. Not exactly a good experience. Hope the next one is better.

This is an ok place if you're looking for entertainment- play some games, win prizes that cost more than they are actually worth, etc. However, don't bother eating here. We made a reservation for 7 people at 6pm. We checked in at the host stand at 6pm. We stood there and waited...and waited... and waited for another 30 minutes as others with large parties were sat. There was no acknowledgment that we would be sat soon or even that we were standing right there. When we were finally sat, more waiting ensued. Other parties of 6, 4, and 2 who were sat after us in our section were acknowledged, had orders taken, and were happily eating appetizers. Not one person came to our table to say a simple hello, maybe bring us some water? Take drink orders? Nope, it was like we were invisible! After 40 minutes of just sitting at the table, we asked the person at the host stand for a server... no one came, another 15 minutes passed, we asked again. Honestly at this point, I was ready to leave but our kids were with us and I wanted to show some grace that it was a busy night and we could practice our patience... One hour after sitting, the manager took our order. We were all so thirsty and beyond thankful that we would finally have a drink. Just kidding! We waited another 20 minutes for drinks to arrive!!! I would have been thrilled for some water to start, but nothing. We had been at DnB for over an hour and a half and only had our first drinks!!! After that, the restaurant slowed down and our food arrived. Food was fine and everything would have been decent if we didn't have such an awful start. This was the worst service that I have EVER received. I set my expectations low for this place but man, they went below the low. Do not come here on a Saturday night. Don't come here to eat at all. Reservations don't mean anything and the staff is unapologetic if they don't serve you for over and hour and a half. All in all, we were there for 3.5 hours, ordered 3 apps, 4 entrees and two rounds of drinks. I am still baffled at how bad the service was!

terrible service waited hours for my food, the server kept forgetting the food and was standing around talking and after i told her something about continued talking don't come here

Y is there are so many bad reviews this place has so many games and it's really fun you should come here

Games: a couple were out of order just 3 days into it being open, but at least they were labeled as broken. Fun time for a date and with kids. We've done both and had a great time- not too busy at night, better than expected. Food: Yummy food both times we went. Big portions. A little slow service the second time we visited. The waiter was new he mentioned. He didn't come by to refill drinks, but restaurant wasn't very busy, so not sure what was going on. But the food was good, and beer was cold.

Sat down and waited 6 minutes at the bar. Only one at the bar. Left cause it was dead and nobody even came over or made eye contact. Service seems just as bad and slow when there is nobody here same as when it is packed. In fact. I've been tended to faster than today when it's been busy.

I went with my colleague a couple of weeks ago for a team party. The party was well organized and the staffs were friendly and welcoming. The lunch service was OK and the food was not that great. However, the staffs at the bar counter are quick and responsive. Coming to the games, there are lot of arcade games for different age groups. Most of the games were fun especially the Dance on the Floor, skiing. The games was really good and fun to play, especially the Virtual Reality (VR) one. The staff at the VR area was friendly and helpful. She even suggested the best VR to try. I tried Jurassic Park and Men In Black (MIB). Jurassic park is the best. Payment for VR: I remember purchasing a power play on my Dave and Buster's card for the VR game (appx 6$ per VR game), the regular recharge won't work I guess. However, I do not exactly remember why I was asked to purchase a separate ticket. I would suggest you to check with the staff at the reception or at the Redeem shop before you make a purchase or recharge your Dave and Buster's Card if you're planning to take a ride at VR.

With no waitress food came cold and the expression martini tasted like day old coffee with no alcohol. This used to be good food. It is complete trash. The young lady who was a food runner was sweet. I felt bad for her.

This place is gross and half the games you play will take your money (I.e. charge your card) and then not work at all. Good luck finding the people that are there to fix the games and refund your money. And when you finally do (it took us 15 minutes), they will be total jerks to you and act like you're inconveniencing them. Oh and don't bother to eat here either. The food is horrible. Our waiter was great, but I would never go back here again. Would rather go to a chuck e cheese and that's saying a lot.

We had SUCH a great experience at Dave and Buster's at the Natick MA branch! Me and my female partner ordered multiple items. We first got the Crispy Cauliflower bites. They were mushy and a bit too much fried stuff making it very greasy. Secondly we got the pepperoni pizza no complaints 10/10. Do not order the fries. They came out wet, so so moist with grease that my lesbian lover and I could not eat more than a couple without feeling bloated and sick. Then for the voodoo pasta ( the picture). The voodoo pasta was a bit over cooked and a little sloppy. But the flavor was there and never the less was delish! Finally we finished off with some authentic italian sweet cream strawberry shortcake and mexican stuffed caramel and chocolate churros. The strawberry shortcake was a bit soggy and mushy but my daughter loved it. i know that the churros were Busters favorite item (RIP) so i ordered them and i was not let down. They were packed with flavor and were so authentic. The manager Dana was also wonderful and so kind to me and my special family. So thankful for this Branch and their delicious food!

I really liked Dave and buster's. I had some great food and I won 5 Mario plushes! This is a pic of what I did with them when I got home!

I am reporting the rest of my experience from the first part of my review. After about 45-50 minutes of waiting for my boneless chicken wings I was then brought some garlic parmesan chicken with the bones. Not what I asked for. I then waited a long while before I was brought some Tyson chicken nuggets clearly not what I have received in the past of chicken tenders fried fresh and not frozen food. The manager brought these to me and said she would check in. I then ordered some boneless chicken to go as I had a coupon it should have been free. When it came out is was finally chicken tenders. The ones I should have gotten the first time. I am wondering if the staff ran to Wegmans to buy chicken. The manager then said she was going to not charge me for the second order but with my coupon it was going to be free. The waiter then lost my Dave and Buster's card. It was registered. The overall visit took almost 2 hrs. To be served a drink that caused a migraine, food I didn't order and then substandard chicken. This establishment needs to be revamped and if there isn't enough food or staff to run the establishment close instead of treating customers with a lack of respect as people, of their time and money. People work too hard to receive such poor service.

The actual arcade was very fun and I had a great time. A few machines broken, super loud, offer a charging station, has a restroom, I hit 500 tickets on a machine but it only gave me 4 tickets so I told a manager thinking nothing would be done but it was given to me! Overall not bad in there- that was the only saving grace. Now the food was a different story. Don't eat here listen to everyone else. We had to search around for a waitress to seat us but we were seated promptly as there was one other table of people there and two people seated at the bar. The waitress came over to let us know we could order by scanning the QR code on the table. The three pairs of people that ordered were able to get their orders fine, but then they let us know they were out of chocolate cake- we could get anything else on the dessert menu. The cheesecake dip was ordered as a substitute, then they come back and tell us it's frozen so they can't give it to us... At this point we're over dessert so we order nachos. I believe they closed out our tab because the QR code wasn't scanning anymore, kept displaying a large red x to everyone who tried, and we had to go up to the waitress to order the nachos. She only checked on the table once and stood around the bar with the other 2 waitresses. She tells us she's opening a tab up for us and says nachos will be on the way. We waited 35 minutes and they never came. I'm sorry but how long do nachos take?? If there were a way to take away the tip I would've it was the worst service I've ever had I was choking on my food because I couldn't order a drink and no one checked on the table more than once even after they were told the codes weren't working

Worse customer service I hate ever received from this company, very rude and BIG waste of money! Too small, rigged games, and best of all the worst possible workers they could hire! Do yourself a favor and take your kids somewhere they might actually have fun!

Food is very poor quality, overly salted. Very expensive on top of it. The games dont work and they say they credit you back but it doesnt show. Too bad because itd be a great place if they could use quality food and cook it normal.

The food at Dave & Buster's made me lethargic and depression. I have had better tacos from a Tijuana street vendor and the diarrhea those gave me was slightly less violent than Dave & Buster's. The food wasn't that expensive by itself, but I had to buy an overpriced game card with it. Literally the only prize that you should win from a Dave & Buster's game is a dunce hat to give to the CEO of this poorly contrived company.

Josh our server and Jimmy were spectacular during my visit. I couldn't figure out how To get the mobile app to work and Josh got the manager Jimmy to come out and sit with me for 10 minutes on his phone in my phone to figure out the app. Customer service like this does not exist anymore and I appreciate their high level of service and this is now my favorite Dave & Buster's.

This is a pretty nice Dave and Buster's! The front desk staff seems very friendly and accommodating when it comes to replacing lost cards. I spent about two hours here and played various games the entire time. It was a bit too crowded and children were running amuck which was pretty frustrating. Overall, we had a great time.

We celebrated my daughte's 16th birthday here @OKC branch and the foods aren't so good , they're not worth the price Not recommended this place, never ! They charge you so much and the foods are sucks

Amazing food but not very good service. They have you scan a QR code to order and they tell you that if you don't want to do it that way a server will come help you. But getting actual help is super hard. The food area is always packed and the food is good but they need better service. The games are fun! One of my favorite date night spots! But the one time we wanted to sit down and eat the service was crappy!

Brought my daughter and her two friends here for her 13th birthday. The food was amazing and the gaming experience was great. The drinks were not the best, but not when you come here for. Overall a great experience.

This was my first time at Dave and Busters. Me, being an introvert, was very nervous to inform out server of my peanut allergy. However, my friend decided that she would inform our server shortly after we ordered. The second after our server, Edna, was informed, she rushed to the kitchen to tell the cook. She was very nice and was very helpful. Needless to say, I will be coming back to Dave and Busters. I will be leaving a very generous tip and Edna should be rewarded for her acts of service.

Very nice place to spend a time with the kid. Might be a bit on a pricey side, but overall leaves positive impression. Staff is nice and always ready to help. I would say it is my "to go to" place if I need to keep kid busy for couple hours

Still waiting for our apps... it's been 54 minutes... my drink was sent back once, we are incredibly patient because of covid but this is horrible.... Our server forgot our apps in the hot window so they had to make them again, server came out to apologize... over15 minutes ago..

Nice place and nice customer's service! Ryan is the nice guy and very helpful. We usually came here many times and whenever we had problems with the game, he was always willing helping and resolved any issues with no attitude!

I don't usually write a bad review but i could not believe the service my girlfriend and I received on Friday night. It took a minute to figure out if we get seated by a hostess or just sit wherever, which isn't a big deal. Although as soon as we scanned the QR code a waitress came up to us and told us we had to leave unless accompanied by an adult until the age of 25, I was so confused and repeated what she said to make sure I was hearing it right. She said "No, 18" with such an attitude. I told her we were 19 and was about to take out my ID and as soon as she realized she was wrong, she walked away and never checked on us, yet still checked on the tables around us. I understand making sure we have to be over 18 but why assume? She could've came over and nicely asked instead of immediately giving us attitude and telling us we have to leave. I understand she might have had some bad customers earlier in the day but that's no reason to take it out on other customers who just want to enjoy their night. I can't remember her name but she was blonde with piercings.