Gustavo N.
Yelp
Wow, I was very excited about this place, I have been telling friends and family, I've been there already 4 times. This last time I purchased large loaded fries close to $20 bucks, I had asked the lady for a sample cheese sauce, they normally give me one, again I'm only asking for one a tiny little size sauce, It's probably 1oz. She said no we don't do that, I explained to her that last week they gave me one. She said she was the manager, Anastasia, "we don't do that", she told me to call corporate. To top it off when I was paying cash to the kid ringing me up, said the total was $17.39 I told him I had $20 and 39 cents, the kid obnoxiously said " I got you", he started giving me the change in coins, I'm looking at him oddly he says "what did you want? Did you want a dollar to put in the tip jar"? He starts giving me a dollar back. I looked at him and said "I'm giving you $20.39 so you can give me 3 dollars back for my food to go".
What kind of employees are these people. A kid that basically tells you you should tip them on a to go order from a fast food restaurant and a manager that is not trained on customer service and instantly escalates a request for a small cheese sauce (when in the past they have given me one), to "you can call corporate to complain!"
Who ever owns this place, good luck having a good name out there!
Your management and employees need to be better trained! This happened May 16th around 9:25 pm.
Get better employees!