David's Bridal Glendale AZ

The entire day I was so stressed about prom dress shopping. Joanna Hardcastle was sooo kind as soon as I stepped in. She helped me through the entire process and was super helpful. My entire family recognized how we would’ve never been able to enjoy the experience without her, she was funny, sweet, and so helpful. We’re beyond grateful we got to look for prom dresses here and we actually had a great time.

I made an appt online for my recently engaged daughter to try on some wedding dresses! It was easy to book online and the manager was so happy, sweet & kind to us when we arrived, even 10 minutes before they opened on a Sunday! We were introduced to Katie - our stylist/personal shopper/dream-maker and she will be known from now on as The AMAZING KATIE! She was so patient, kind, extremely knowledgeable & just blew us away with her positive attitude and professional/customer service driven personality! She came up with things we would never have thought of - she and my daughter just hit it off right away. You can tell that she didn't work off of commission, she was NEVER pushy, she NEVER showed us dresses we couldn't afford - in fact, she was so understanding about our budget and stayed within it. She also went above and beyond to see that if there was a coupon code we had, she would honor it. Once she KNEW (yes, she KNEW) which one my daughter LOVED, she immediately started styling it with the PERFECT veil, the most beautiful shoes and even added the little plastic bouquet to complete the look - we all were in AWE! We had the MOST wonderful experience at this David's bridal and that was because of The AMAZING KATIE and her kind & professional manager! They both made the entire experience one that we all will never forget! THANK YOU both so much for allowing us to enjoy this experience to the fullest! You both recognized how special this day truly is in someone's life and that is so very appreciated by all of us!

Had the most wonderful experience here yesterday afternoon, Katie was so so sweet and helpful!!! I really really appreciated her calm and stress free demeanor, she was so chill!!!☺️ I found my dress on the 3rd try! She was very knowledgeable and listened and knew what I was looking for, and kept it in my budget! I had a big group and she kept it very fun and orderly, and gave great suggestions, she found me the perfect veil, made me feel so beautiful, I cried when she put it on with the dress! Thank you Katie, that was such a fun and awsome experience!!!🥺😭🥰 everyone on that shift was so helpful and kind to us, I don't remember all their names but please make sure they get recognized too!!! The lady Katie handed me off to for our bridesmaids dress appointment was a rock star, she took care of all of my girls super well, and went out and found alot of absolutely beautiful dresses for them! And then the lady who checked all of us out was so sweet and patient and super fun! She also helped my girls find and fit the dresses they wanted! Overall, 11/10 would recommend, we have been to this David's bridal for several of my sisters bridal/bridesmaids dresses, they have always been awesome and kind! Definitely would recommend, they have alot of beautiful stock too! Thanks to everyone, it was a blessing to me!!!😍☺️🤩

Not the best experience. Looking for a wedding dress & tried on a few. The employee I was paired with had a completely different body type and didn’t seem to hear anything I said about what works for my body type. She was very nice, but was picking out dresses that would work for her it seemed like, not me. She had to get a manager, which is fine. The manager was AMAZING and seemed to really understand what I was looking for, picked out like 4 great dresses that were all super close and I felt like we were finally going in the right direction. Once she left, the other lady just gave up on me and said to look elsewhere since “graduation is going on and I could find white dresses everywhere”. So yeah, looks like i’ll just find my dress someplace else now.

Katie was amazing! She helped my sister find THE dress and made the experience for the entire bridal party a warm and fun event! Highly recommend Katie for a dress appointment she was super helpful, kind and knowledgeable!

I usually struggle to find dresses that make me feel confident, so shopping can be stressful for me but my experience at David’s Bridal last weekend completely changed that. Thanks to the amazing help from Joanna, I was able to find two beautiful dress options during my visit. Joanna truly went above and beyond to understand what I was looking for and her customer service is truly top tier. Her care, patience, and attention to detail far exceeded my expectations. I left feeling excited and confident, and I’m genuinely looking forward to coming back for future events. Highly recommend David’s Bridal, especially if you get the chance to work with Joanna!

I have came in three times to try to find my dress and each time I had a different sales lady and out of all of them I was lucky to find the best one!! Katie was so patient with me and was able to help me find MY ABSOLUTE DREAM DRESS!!!!! Not only was she patient with me but with my 7 year old and making her feel special and a big part of the experience. She made sure I was able to leave with my dream dress. If you need anyone to make this experience special for you please schedule with KATIE!!!! ❤️ if you see this Katie I just want to say thank you so much for everything and for going above and beyond for me.

ASK FOR ANDY!!! She was absolutely amazing and helped me find THE dress when I had absolutely no idea what my style was to start. She made the experience so seamless and fun, such a doll!!

I went in today and Arianna the stylist helped me and OMG she was AMAZING!!! She was very patient, helpful and super sweet i definitely recommend booking with her when looking for a dress!! You can get a dress from anywhere but the customer service definitely mattered so much to me and Arianna definitely delivered. Thank you so so much for your help and for helping me find the perfect wedding dress!!

Joanna was the absolute best! She went above and beyond for us throughout our appointment! She worked her magic to show us options for dress sizes, took measurements, and found the dress at a sister store! So thankful for her expertise, and she was sweetest!!

After reviewing the yelp reviews from the last several months, I didn't expect to have a bad experience at this store. To my surprise, this is the sign that I came across when trying to enter the store. I was assuming that they had closed the store for appointments only. No. They claimed that they called everyone that had appointments for today and either spoke with them or left them voicemails advising them that the store was closed however that was not the case because while standing outside of store waiting for additional people in my three other appointments had came and we're not aware that the store was closed. Obviously everyone is very upset as wedding shopping is very crucial to weddings, bridesmaids brides, bridal parties, etc. parties, etc.. do better David's bridal. It's a shame that you just lost several customers due to Marissa and her attitude and apparently she is a store manager with that kind of attitude I would be fired from my job.

The customer service at this store SUCKS. I needed a pair of shoes in a different size and the girl straight up said, "it's going to take me a really long time to find them. The storage room is a mess." Uh?? I absolutely regret getting my wedding dress from this store. They act like you're inconveniencing them by being there. The alternations ladies are nice, but look annoyed with you when you ask them to fix something. It's a bad vibe here. :// finally picked up my dress and will not be back.

Went in for the seamstress to look at my original wedding dress to see if she could alter it into a different style. Well zero customer service it was horrible she acted like she was too good to do the work and never asked about the dress or showed interest. After sweating for 15 minutes we left! No AC place was dirty and I had an appointment apparently so did 4 other people at the same time! Called the manager, which I was given the so sorry for the experience and I will look into it! Well obviously she hasn't since the reviews about that department! She said that people also book on line so there maybe more people than they realize at the same time? Seriously and when I called they can't transfer calls? Again seriously get with the times. HORRIBLE PLACE

If I could give a zero review I would. Worst customer service. Alterations department is horrible and charge WAY TOO MUCH for sub par work. AND IT WAS DIRTY. If you're doing fittings for alterations, make sure your floor is vacuumed. And I wouldn't have even had to get my dress altered if i was not persuaded to buy a bigger size. Even reached out to their customer care team and manager after I came home in tears picking my dress up and got a call a week and a half after my wedding (because I reached out to customer care. Ignoring that I called 5-6 times the days before) offering to clean it up and preserve it. THAT DOES ME NO GOOD IF MY WEDDING IS PASSED. I was even blamed for it being my fault for waiting too long or buying off the rack (I ordered from the warehouse because I am plus size). But every time I called in to talk to the manager she was magically out of office. If you want a fairy tale fitting like in say yes to the dress. Don't go to this location.

We came in for a bridesmaid dress and were helped by abrianna at the front. She was incredibly helpful, accommodating, and warm! She made our shopping experience fun and easy, I would absolutely recommend shopping at this location and seeking out abrianna for help! I was able to find a dress I love at a great price!

Terrible, impersonal experience. Appointment was very rushed. They do not let you know that your appointment is ONE hour long. We were told to pull only 4 dresses (we had about 5 min to do so) and the consultant would pull a 5th. My Neice wanted to try more and we were told we had "time for one more" about 40 minutes in to our appointment. It was a Friday and they were not busy. The bride was not asked about wedding location, budget, or style. The sample dresses were frayed, dirty and just poor quality. When the appointment time was "over", we were shuffled out. Save yourself the waste of time and emotion. Shop boutiques where they actually care about your big day.

Horrible customer service. Had appt for bridesmaids dresses, was basically told to look around on our own. Every dress we liked didn't come in the color or material that was needed. So what was the point in looking around? Was eventually handed a tablet with our options to choose from. No assistance whatsoever. They didn't have anything like the one we chose to try on so we ordered it. Got the call when it arrived to come in with either receipt or ID. Didnt like the dress so decided to get a refund instead. Assistant manager, Marissa, was instantly argumentative and smug and wouldn't do the return without the receipt. I could have taken the dress with my ID but couldn't have my money back with my ID?? I asked if there was any way around it because I live 45 mins away. She said, "I can get my higher up so she can tell you the same thing I just said". At that point I said, "I guess so because I can't stand your attitude". She said, "well, I can't stand yours either" and walked off. Marissa is that type of employee that starts confrontation because she hates her job. It's definitely time for Marissa to find a new job that's not in customer service.

Just had a wonderful experience here last week. I walked in with no appointment to browse on my own but they squeezed me in for a scheduled try on. Kennedy was my stylist and was so kind and helpful. As a plus size bride I was nervous about getting squeezed into dresses that didn't fit or not feeling my best. I tried on a few dresses I had my eye on but didn't love how they looked on me. So she found me several others to try as well that suited my figure well. She helped me find my dream dress and made sure I felt incredible in it. I didn't have an entourage of people with me to give advice since I just popped in alone but Kennedy still made the dress shopping experience great.

Davids Bridal saved our wedding day! My fiance visited this store after having a nightmare unfold with her previously purchased wedding gown at an alternate alterations shop. Our wedding is coming up in two weeks and her current dress alterations were not going well nor on schedule so she had to very quickly find a plan B dress. She came home frustrated and right away called David's Bridal. Let me begin by saying the manager got on the phone to solver her odd last minute request and was very sentimental to her situation and booked her a one on one appointment for not even an hour later! They waisted no time to get her in right away! They got her into the store fast; she called at 7pm and they said to come in by 8pm. The store closed at 9pm. In one hour they found a dresses! They were the quick solution that my fiance needed. The young woman who helped was named Meg. She was very insightful about the styles of dresses my fiance was looking for and very quick to take things off the rack to try on. My fiance was not sure what size dress she wore but Meg hit it on the nose, every dress she pulled for her fit. As a matter of fact, the very FIRST dress that my fiance tried on was the one that she went home with. It was almost made for her personality and it fit like a glove. Even though all of the helpful girls in the store knew that the first dress was unbeatable, they did not pressure her decision like some shops do. They supported her and kept bringing in other gowns to try in so that my fiance could be sure. They also hyped her up in the dress and gave her continuous compliments which gave her the confidence she needed to be happy in this situation. In ONE HOUR Meg and Kaitlyn helped my fiance find her dress AND the belt and headpiece that went best with it. One hour, it blew both of our minds that her entire wedding wardrobe was finished AND stunning. David's bridal has been very helpful through the entire process. Their alterations department got her in within a few days and theybhave a quick turn around. Even though the dress fit perfectly, the bustle still needed a button or two so that the train can be raised for dancing. Again our wedding is in two weeks time so we were under the impression that the charge for one button might be double for a "rush" fee. Well the lady helping her waived the fee and was very understanding that almost no work needed to be done to the dress. They did not rip us off like other companies would have, instead they understand the project. The seamstress was also very respectful to our mothers as they were there to witness the dress try on. The seamstress verified that she went to school for this, was certified and had 15 years experience. She knew what she was doing. Additionally I would like to add that a few days later my fiance realized that the belt she purchased was not in the bag with the headpiece. Neither party knows what happened to it but desspite her panic, David's Bridal came up with yet another quick solution. They told her to come pick up another replica of the belt at no charge. We are so grateful. David's Bridal has mad my fiance so happy and now she can breath and be excited for our wedding. David's Bridal made it easy for her experience, were very helpful and knowledgeable as well as ACCOMIDATING. It is convenient that both the Bridal shop and alterations are in the same location. Also the price for her dress was more then reasonable, $500 after tax. Over all, she likes this 500 dollar, no work, plan B dress better then the $2,000 dollar first dress that is being ripped to shreds at another alteration store.

They didn't have a lot of options for my ordering... The sales lady who helped me was making me uncomfortable. She was cordial but not really genuinely friendly, at least how it felt... just felt like a $$ sign to her. She kept walking off to help other customers when there were other people available to help.. I only had 4 dresses to try and she only helped me with two. I had to attempt one myself because she was nowhere to be found. Then I saw another consultant there and she helped me when I was struggling with no one around. And that's when the consultant who was originally helping me walked up and scowled at the consultant who was helping me in her absence. Let me mind you, I requested her help since I had no clue where the other lady was. It just made me SUPER uncomfortable. I really didn't even want to work with her anymore after that. But she finally stayed with the last two dresses and got me all ordered... Overall the visit served it's purpose. My dress will be here in a month and then I'll need to get it altered for the May wedding. I explained I'm working out and eating clean to slim down for the May wedding and she still suggested my regular size instead of a size down. So I wonder if they're just trying to help the alterations department. Who knows but I don't know if I'll use their alterations service when it comes time. As far as the consultant I had- I never got her name. She never introduced herself. She was a short redhead. The lady that helped me was a bit taller and had long black hair and beautiful lashes. She was super sweet and eager to help when I was struggling to reach and zip my dress. I personally like smaller bridal shops. I used a small boutique down in chandler that was amazing when I was planning my wedding in 2011. Better customer service and don't feel like a dollar sign.

If you want to feel like you're being rushed to pick out your dream dress then go here. I had so many other amazing dress shopping experiences and I wouldn't go here if it was our last resort. So unprofessional and rude. Dress shopping is suppose to feel magical, don't settle for less.

Let's talk about a company who doesn't know how to properly provide customer service. Writing on behalf of my sister because she doesn't have a Yelp but she went to the Arrowhead location on 9.23.2020 and found a pair of shoes she wanted to purchase, the Arrowhead location didn't have her size and Avondale had them. My sister offered to drive and Shantel W. INSISTED on ordering her the correct size to the store saying it was easier (ploy for commission clearly.) She was called on 9.29.2020 at 1PM saying her shoes had arrived and she had no later than October 6 to pick them up. She picked them up on October 1 only to realize they didn't fit so she went to return them and they wouldn't accept the return because on the receipt it states you have "7 days from purchase date to return the item" so before she even had them in her possession they couldn't be returned. Shantel also incorrectly told her she had 7 days from when the store received them to return... Aka the "you have until October 6 to pick up" She has called multiple times and no manager/assistant manager has returned her call. And was just told "I'm so sorry but there is nothing we can do but exchange." by corporate. S/O to David's bridal for ruining a fun wedding week for my sister. Also fix your return policy, it's embarrassing and proves how cheap your company is.

I had the worst experience ever with this place!! They ordered a dress that was four sizes too big for me then lied about the pricing for the alterations!! Thank God for the seamstress who let me know the truth about the pricing halfway in!! And the manager was the one who ordered my dress then lied about the alteration prices!! I was in tears!!! Mind you this is only a few weeks away from my wedding date!!! What a crock of *!#%. I then wanted to know what my options were and the "Manager" (who should be removed from her position) then said I could exchange it for another dress. I wanted a refund but she just kept trying to cover her tracks and say that she never told me anything about alteration pricing and said that she ordered the only size that was available. FIRST OF ALL don't you think she should have called me to tell me that they didn't have my size rather than order a dress that was four sizes too big!?!??? That way I could have had time to select something else!!! I even had two other people with me when I got the dress who confirmed that the manager did tell us the price of the alterations. The manager had no common sense that is for sure!!! don't lie to your customers just to make a sale! Don't scam your customers! You don't do that to anyone!! Learn what compassion is and show it to your customers, ESPECIALLY TO BRIDES who are depending on you to give them the best dress for an important occasion! NOT ONCE DID SHE EVER APOLOGIZE EITHER!! Then she acted like she was doing me a favor by saying she would go ahead and offer a refund!! WOWWWW...... really oh how nice of you!!! (while I roll my eyes and say that sarcastically) I mean don't let me put you out of your way or anything ! It's not like I'm a customer who happens to be a bride who happens to have a wedding in a few weeks!!!! Sheesh!! Get a clue David's Bridal!! Thank God I found another place that has the absolute best dresses ever!!!And the lady at that place had compassion and took the time to be honest with me and help me and I ended up with the most beautiful dress ever!! This David's Bridal on Bell Road needs to get shut down or get a new staff and especially a new manager!! Please don't waste your valuable time and money on this place. Find another place to go!

This review is for ALL David's Bridals, not this one in particular. I purchased my dress at a store in Indianapolis and have done 2 fittings at two different stores in Arizona. DO NOT ATTEMPT TO CHANGE YOUR APPOINTMENT! For the first fitting I called to change my appointment, spoke to alterations, received an email confirmation of the change. When I showed up to the store in Scottsdale the tailor acted huffy because "my appointment was 2 days earlier and I didn't show." I proceeded to show her my email confirmation and she fit me in, but she wasn't pleasant at all. My second fitting at the Glendale location went fine but I had to change my pick up date due to my work schedule. I made the change to my appointment on 9/12 via the website (moved from 10/15 to 10/8). Again, I received a confirmation email and the week of the appointment I even got a text message. Showed up to the store at that time and my dress isn't ready...they have no record of my appointment change. The ladies in alterations made me a new appointment for late on the 15th and I appreciate them working with me to set a time after my work day (and being calm and kind!). Obviously this is upsetting since this has happened more than once AND according to the alterations department has happened to others. Please, David's Bridal corporate, look into the appointment/ rescheduling process -it's obviously broken!

Others may have a good experience, but I did not. Maybe it was because I told them right away I wasn't paying $1,000 for a dress. I made an appointment thinking I would get a private area but my changing area was out in the open. The changing rooms were really only big enough for one person and had no mirrors so I kept having to walk out into the store holding my top up because I couldn't zipper the dress. The attendant spent most of her time looking for new dresses for me to try on, but kept bringing me dresses that looked nearly identical to the ones I already tried on and didn't like. I left well before my appointment ended completely desperate! The next day I went to one of their competitors and had a completely different experience! I did buy my dress at the competitor.

What a lovely experience we had! This was our fourth store and I was exhausted. The post-COVID world is difficult to navigate. So few stores carry formal clothing anymore. My son is getting married and I needed a dress - STAT. I waited too long because I became distracted. So there I was in David's Bridal, tired and frustrated. I called from the parking lot and asked if they could fit me in. They were very pleasant and encouraged me to come in. Five dresses down and I was ready to leave. I put on my clothes and walked towards the door. The employee helping me, Mackenna, approached me with a style and color that I would NEVER have chosen. I felt too pale, too large, to lumpy for this dress. But I gave it a shot because I had no idea where to go next. It fit beautifully. The dresses I had chosen hid my arms and sucked in my gut and I probably would have either popped a zipper or a spleen had I sat down for any period of time. But this dress was very forgiving and accentuated my good parts (the rack) and who cares about the rest?! Mackenna very thoughtfully addressed my fears and anxieties about wearing something out of my comfort zone. She was knowledgeable about the products and inexhaustible. As we closed she informed me that I was her first ever appointment and I realized how fortunate I was that we crossed paths. The only critique that I have may be due to things outside of their control. The atmosphere is extremely sedate. There is no music. No noticeable scent in the air. There is very little atmosphere for such a special, life changing occasion. The ground outside the store was littered with trash from an overflowed bin, and the carpet in the store was showing it's intrusion. So as an old broad already married, it was just a little bummer. But to a bride, it would not have been the pristine, memorable experience that I had built up over the years. I don't even know if places like that exist anymore. It would be wonderful if they did.

They did an incredible job and went above and beyond to help me with alterations/ process, was very simple and enjoyable, will def be going back in the future

I brought in a dress to be altered. I must say, the gals in that department are amazing! They just don't work on items purchased there! They do everything! 100 % satisfied! Thank You so much!

I bought a dress here and decided I hated it. I could only get store credit since the return date was past. I had a destination wedding in 3 months and knew what I wanted but couldn't find it available in store. I found a different dress and took it to alterations with my idea. Amalia, from the alterations department made my dream a reality and quickly too! I went nearly every week for about two months and always had a change, she handled it with grace and I am so grateful! Otherwise I was disappointed in my experience here when it came to their return policy and they're dress selection, but incredibly grateful for the amazing alterations team saving the day!

Went in yesterday evening panicked because I needed a new veil for my wedding in 16 days! Cassie was so amazing and helped find different veils that were the right color and style I wanted and even went into the back and found some more! I walked out with my new veil in hand and felt so relieved. Thank you again Cassie!

If I can rate Jenna 100 stars I would! I have 8 bridesmaids in my wedding, two of which are out of state. It's sometimes stressful enough to get everyone in for a fitting and dresses ordered in time but can you imagine having one lost dress? Nope, how about two? Never did I imagine this would happen, and to both of my bridesmaids out of state! One dress was lost in TX, the other in SC. Long story short, Jenna stepped in to help with the mess and sort out the confusion without hesitation. I'm so incredibly pleased with this location, I'm just sad we didn't meet her sooner. Thank you Jenna for your stellar customer service!

great customer service from the girls. The girls are very welcoming as soon as you walk in which made our shopping experience less stressful.

They were so supportive during the pandemic when I had to return things that the bridal party had outgrown! Glendale Davids bridal was amazing and worked through anything that I needed and in had an amazing wedding!

Alex is amazing Someone give this woman a raise! I felt waited on and she helped me 100% throughout my entire visit. I will continue buying all event dresses here. AMAZING CUSTOMER SERVICE!!!!!!!

Kennedy was so helpful from the second I walked in the door! She did not give up and was so efficient in choosing the next dress for me to try. She never tried pushing me into a dress I was unsure about and made sure I felt beautiful. I don't know if it is an option to request a stylist. But I would 100 times over.

Beware! My beautiful sister left this store in tears!!! I am BEYOND disgusted with how this store has treated my sister. My sister purchased her dress here and is a beautiful plus size bride. She needed a petty coat and called to confirm they had a plus size for her to try on. They said they did but then she gets there and the girl didn't go look and they didn't have it in store. The assistant manager "Mia" says she can try on the "regular" one. Uhhh how exactly does that work?! Would she try in clothes knowing they are too small for her? My sister ordered the plus size petty coat and was told BY MIA if it didn't work she could return. YOU KNOW BECAUSE SHE COULDN'T TRY IT ON. It wasn't going to be in for over a month. Well she found one that fit at another bridal store so when she got the call that it was in she went to return it. Mia said she couldn't return it because it was past 7 days. It hadn't even come in in 7 days! It has never left the store! Mia is a scam artist who was so sweet when she was making a sale but turned mean and nasty to my sister because was trying to save her sale. They have been unprofessional since the beginning and we suffered through it because they had the dress she wanted but I refuse to let this store treat plus size people so poorly!!!!

Absolutely loved my experience at David's bridal everyone was super friendly but also followed the guidelines to ensure we were safe and healthy. Anna helped me find the perfect dress for my wedding and I can't wait for it to come in! 10/10 would recommend to anyone!

Mikayla was so helpful in helping my daughter find her prom dress! She knew exactly what Arial was looking for and went right to it! I've been dreading this day for so long as I HATE standing around waiting for Arial to pick out what she wants anytime she goes shopping! Thank you Mikayla's for helping Arial and getting me out of there so quickly so I can get back to doing manly things!

This was the first place I went to look at wedding dresses for the first time and that was a HUGE mistake. Right off the bat the woman I had " helping me" told me she got double booked so she can only help so much. I wanted to walk out but I gave it the benefit of the doubt and stayed. I am a small person I am fully aware of this however the woman helping me would not let me forget it and was shaming me for it by repeating " you're going to swim in all these" or "you're so tiny". Just because someone is small does not mean saying those comments are not concerned body shaming. All the dresses were off white and had stains on them. I found three I thought were okay but again the lady said she can't help me and just opened the dressing room and left. I got upset because she was being rude and rushing me. It was not an experience any person would want trying on dresses for the first time. I decided this place was not worth my time and left. No one there cared anyways. If you want an amazing wedding dress experience this is NOT the place to do it.

Ordered brand new shoes at this location and went home and came back two weeks later when they "shipped" in store, opened the box and realized they are disgusting, dirty worn shoes probably from the store try on section. They really tried to pull a fast one on me and sell me dirty shoes for my wedding that's in 13 days. Wasted two weeks of my valuable time I could've been using to find new shoes. Spoke to a manager on the phone who was extremely short and rude and just offered to clean them off. Instead of apologizing and trying to explain and understand she really couldn't have cared less and showed no regard for the newfound stress I now have to find new wedding shoes in 13 days. She actually just told me I can bring them in and return them. No apology, nothing. Just a lot of attitude and she hung up on me when I was super nice and respectful. Would have at least appreciated an apology or some sort of ownership. They even tried to gaslight me and say they don't know how they could have been worn already..girl how about you never ordered me new shoes and just tried to pull a fast one on a paying customer? Never returning again and will be posting out to all of the bridal pages and groups I am on.

The first visit, the second dress was ours. Maddie did a great job assisting and was instrumental helping with a decision. Thank you David bridal and definitely to Maddie! We said yes to the dress.

I visited this location twice and both times the gals who worked there were very nice. The second time I went in I didn't have an appointment but it was a Monday and they weren't busy so they let me try on dresses. Thank goodness they did because I was able to find my wedding dress! I do agree with other reviews, that it is a little dirty in there. The carpet and chairs aren't in the best shape, but if that stuff doesn't bother you, then give them a try. I would recommend going there during the week. The weekends can get way to busy.

I had time after my appointment at brilliant bridal so I went to David's bridal to look at more wedding dresses. The girl at David's was awful. First she took my measurements and then said I need a size 26. When I said that's not right she said, "well it's your waist." Now, I know you go up a size, maybe two but not that much. I normally wear a size 16/18. So she gets a 26, which of course, was swimming on me to the point of falling off. I ended up fitting in a size 20/22 depending on the dress, and the 22s were only because of my bust. The stomach area fit fine, mostly loose a little on all of the dresses. It took an hour before she had my sizing because of all of that. So then I have on a dress that I thought looked good, and even though I hadn't said anything, she said "and you could always wear spanx to hide that area" and points to my stomach and then adds "and to smooth it out." Then I had another dress on and she said "oh and this one is great because the ruffles here," and gestures towards my stomach again, "it hides everything." She made me feel like a cow the way she was acting. Plus, she couldn't find any of the dresses I wanted to see, she had to get someone else to find stuff. She also didn't bother getting a petticoat or anything like that so finish the dresses off. Then I asked about if there was anything available to replicate straps for the sleeveless dresses and she couldn't find it so she said I would have to "just imagine" until I made a point of asking again when another sales person was nearby who went to get them. When I tried on a corset dress she didn't bother to lace it up until another sales person said "Our bride's are spending a lot of money to look perfect on their big day. They want to see exactly what the dress will look like, not sort of what it will look like." At which point she begrudgingly laced it up. I thought perhaps she was new so I asked how long she'd been there and she said two years. I went home and while trying to explain everything to my fiance I started bawling. I'm normally confident in how I look but she made me feel horrible, as though nothing could possible make me look beautiful. I highly recommend, if you are plus size at all, don't go to this location.

Jessica, It doesn't help the situation by posting your yelp replies when nobody every reached out to help me. When you said to email, there was no response. I had to go to another manager in Avondale to get a regional managers name and number. Why would I go through all of this if Jessica was willing to help. Then you comment that she tried to reach me many times. I said I was a teacher and couldn't answer during the school hours. She didn't call me back. Bottom line....none of you did anything to help. It took 3 months to get a partial refund check with the name Teresa on it. Why keep up the game by telling me to email customer care. I will continue sharing my experience anywhere I can because of how I was treated with no resolution. The regional manager has my name and number. If someone wanted to help they would.

*Customer Service 0/2 Stars The customer service at this location is absolutely terrible and someone in which I won't say any names who claimed she was the manager needs a serious attitude adjustment. No matter what you don't give your customer attitude from the start because she is trying to use a coupon that clearly states one thing but you won't honor it right away. Also note these coupons were used at different locations by the bridesmaids with no issues.. The employees we have dealt with here all seem to literally only be there to clock in, clock out and collect a check and don't give half a S*** about the Customers. People are going in here with smiles and planning their big day so the least you can do is smile and act like you care just a little. *Experience 0/1 Star My fiancé has been here four times now for her wedding dress and her bridesmaids dresses and I've attended twice with her. Every time seems to be an issue. First of all why don't you measure the bride when she is trying on dresses and getting ready to order one. Long story short she purchased the size of the dress that fit her in store which is what she was told to do and because the dresses are worn by so many people when hers arrived it was not the same fit. She also was not allowed to try the dress on when she initially picked it up and had to try it on at home. *Shopping 0/1 Star It's not a bad place to shop for your dress however make sure they have the dress available if shopping for bridesmaids. My fiancé had the bridesmaids dress picked out and the employee put it down on her account and to find out later when one bridesmaid went to buy her dress that the dress picked us being discontinued and can no longer order it........... *Would I Recommend 1/1 Star I have to give a star somewhere so here it is. I would recommend David's Bridal however this location is a joke with terrible customer service so I don't recommend this one. We will definitely be driving further now just to avoid this one.

I traveled from CO to go dress shopping at this store with my mother, who lives in AZ. We tried dresses on the day after Thanksgiving, paid cash, and ordered a $1,300 dress. The VERY next day there was a sale online for 20% off the very same dress. I also would have had the dress shipped to me much faster had I ordered online, versus purchasing through this store. I spoke to a store manager (Ingrid) the next day. She was great and asked around to get the sale price honored for me, but it was denied. I gave this store my revenue (and could have easily ordered online instead) and I'm very disappointed that they didn't bother to honor the sale price for me. 20% savings on that dress is a big chunk of change at $300, and could have been used toward alterations or bridesmaid dresses for my wedding. I was going to bring my 6 bridesmaids back to get their bridesmaid dresses from David's Bridal, but now I'm going to take my business elsewhere. I'm also still waiting for the dress to arrive. Very disappointed.

My 17 yr old daughter & I walked into the shop on a later Friday night. My kid was completely discouraged & a bright light of sunshine named Breanna walked up. After a conversation between then she becan to pull dresses & we grabbed a few. THE 1st DRESS SHE TRIED ON WAS MAGIC! I don't know how Breanna knew but she knew! I was so incredibly impressed with her skills & customer service we will absolutely be back for Graduation! Thank you Breanna!!!!

Chelsea was an amazing help. She was picking up on all my likes and she brought me the dress that I said yes too! She was a strong cookie to deal with all my crazy friends there helping me pick a dress. Thank you Chelsea and David's bridal for helping me make My day the best.

Alyssa is so awesome she helped me out with getting my dream dress! She took her time with me as I was so indecisive with so many things but she was patient. I even ended up falling in love with a different veil & the manager Anna was so kind to make me happy to help me get the veil I wanted. Thank you ladies you all are so wonderful I will recommend all my girl friends to you all!

Such a wonderful experience! Kennedy was the perfect stylist for my daughter! She was patients, kind, knowledgeable and listened to exactly what my daughter "thought" she wanted. I think some people over look Davids Bridal because it's not a boutique and it's been around a long time. But those are the exact reason why you should look for your dress there and ask for KENNEDY. You will love your time there!

Veronica in alterations is an absolute rock star!!! She is patient, professional and talented! She took her time and made sure my daughters dress was a perfect fit! She is an absolute gem. I highly recommend asking for Veronica for all your alterations!!!

Due to COVID I had to postpone our wedding four times. I did not ask the bridesmaids to pay for their dresses, I paid for them. with the last postponement ,I have tried to return the four bridesmaid dresses. Davids Bridal will not take a return after 7 days even with the current covid situation. I was told the only way to return after 7 days is to purchase a equal or greater value, then they would create a return approval, and thus refund the total for both. I have over $600 in dresses. I do not have another $600 to spend on things I don't want so they can generate a return. once this is resolved, I can't think that I would go back to David's Bridal, nor recommend them to anyone. These are unprecedented times and many of us are still recovering from the pandemic. I was stunned at this type of return policy. This is not the customer service I would have expected from David's.

If there was an opportunity to place 0 stars on this review, I would have clicked it! Set up an appointment for my Mom to find a wedding dress for her upcoming beach wedding. They were not helpful at all and had us waiting for over 30 minutes. We finally decided to walk out. Definitely won't be spending our money there for a wedding dress or bridesmaids dresses! Luv Bridal was incredible! (Downtown Phoenix)

As a plus size bride (26W), I desperately wanted the amazing wedding dress shopping experience with my Bridal Party but I was in my head about all of the "what ifs" and stressed about encountering issues finding a dress that would just make me sad or embarrassed. To ease my anxiety, I booked an appointment with David's Bridal to try on dresses with just my mom so I could get a better feeling for the sizing and styles I would like. Enter Audrey, the most amazing stylist. She was INCREDIBLE from the start. She thoroughly read everything I submitted with my initial survey and knew my stressors and was so comforting and accommodating from the beginning. Turns out, David's Bridal has TONS of options for brides my size (even up to size 30W) and I ended up saying YES TO THE DRESS on the 4th dress I tried on! I couldn't believe it! In hindsight, had I known what an amazing experience it was going to be, I do wish I would have just booked the appointment with my Bridal Party from the beginning. Oh well, you live and you learn. Thank you David's Bridal and thank you Audrey for truly making me feel beautiful and special! Highly Recommend!

We had the BEST experience at this location yesterday. The service was excellent and Cassie was so kind and helpful with trying on and sizing dresses. She was so helpful and went above and beyond to make our experience a great one.

Went in last night for my daughters bridesmaids dress appointment. Mind you , we had a scheduled appointment that noted 10 ladies would be in attendance. The stylist started by saying "There is only 1 of me and a lot of you". Not the best way to start the appointment considering the scheduled appointment was for 10 ladies. After asking my daughter for the color /colors she was going with, she mentions that the color "Sand" only came in a few dress styles. She then tells us all to go ahead and start browsing and 2 pick up dresses we like and bring them to the fitting area. I then question why we would browse all the dresses if that particular color only came in a few styles. She seemed confused. I explained again and recommend she bring out the style dresses that "sand" came in for the ladies to try on. She grabbed 3 styles in the sizes available . The sizes were 2, 8, 10, 14 & 18. How in the world does a chain store have limited sizes for trying on and how would that accurately represent what the dress will look like . She had a size 2 try on a size 18 for reference . She then attempted to measure each lady and her approach to that was concerning . The measuring tape was lopsided and off for each girl . Needless to say, this was a waste of our time . Maybe the manager should properly train the staff, teach them how to speak about the fabric and Styles and get an actual inventory of dresses to try on the

Sara was absolutely AMAZING as a consultant!!! Extremely sweet and made sure to find the perfect dress for my mom. Helped make a special day even more special!