Steven B.
Google
After my original review below, Davio’s reached out and truly made things right. They acknowledged the issues we encountered and went above and beyond to ensure our next visit was significantly better. We really appreciated the effort and the level of care they showed in correcting their mistake. It completely changed our impression, and we’re grateful for how professionally it was handled.
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I am writing this a couple of weeks after our visit, and the fact that it’s still on our minds is exactly why I felt compelled to leave this review.
My girlfriend and I had a reservation at Davio’s Back Bay for 5:45 PM and arrived about 5-10 minutes early. Despite this, we were not seated until 6:00 PM, and once seated, we did not see a waiter until approximately 6:15. During that time, we observed multiple parties who arrived after us, including larger groups, being seated before we were. For a restaurant of this caliber, that delay was disappointing and immediately set a poor tone for the evening.
While we may appear on the younger side, we were dressed appropriately and were fully aware of the pricing and expectations that come with dining at Davio’s. We are well over the legal drinking age, yet it felt as though our age may have influenced how we were treated. From our perspective, once staff saw us, our table assignment appeared to change, and we were ultimately seated in the back corner of an extended function room alongside children and families. It felt less like intentional placement and more like being pushed aside as if we had walked in off the street hoping for a table or a seat at the bar.
To be clear, the food was good and our waiter, once he arrived, was fine. However, the overall experience was disappointing and made our reservation feel completely invalidated. We expected better organization and a more equitable experience from a restaurant with Davio’s reputation, and unfortunately, it fell far short of that standard.
As a final note, the validated parking pricing listed on Davio’s website does not align with the actual cost charged at the garage. Also our time being parked would have been shorter if we had actually been seated at the time of our reservation. Discovering this discrepancy at the time of payment was an additional, unwelcome surprise at the end of what was supposed to be a pleasant evening.