EH H.
Google
Our group of three visited Bokkendoorns last Friday for dinner. Sadly, our experience was extremely sub-par.
First, the food was excellent. Easily 5-Stars. Everything was incredible as to be expected.
However, the service was just not good and really hurt the overall experience.
Initial drink order: They don't offer a wine pairing, so we asked for recommendations on what works with the first course. Our server just asked, "Do you like red or white?" We said we don't care, just recommend what works. The server simply had no idea what to suggest and there was no sommelier on staff.
Amuse-bouche: We had a food allergy and pescetarian in our group. Oddly enough, the amuse-bouche was delivered with the one food allergy ingredient for one of the guests and meat for the pescatarian. Not a huge deal by any means, and they fixed it right away, but this is typically something that shouldn't happen in a place like this.
Subsequent drink order: On our next drink order, we asked for recommendations on what type of wine to order for pairing purposes and a different server had the same response of simply asking if we like red or white instead of suggesting something that goes with the meal.
Table Cleanliness: They brought bread for the table, which was great, however crumbs get everywhere with bread. Nobody came by to swipe the crumbs until the very end of the meal. Again, not a big deal to me, but it's that extra touch to be expected from a Michellin two-star establishment.
Final Drink order and Bill: Towards the end of the meal, we sat for at least 10-15 minutes with empty glasses before someone came by for drink orders. It was really odd how something like empty glasses can be overlooked several times by employees walking by our table. Then once our meal was over, it took a really long time to get our bill.
Overall, it was just somewhat of a cold experience from a service standpoint in every aspect. I've always been "Wowed" at the level of service from Michellin starred restaurants, but this definitely was not on point or on the same level.