laurie L.
Google
I am writing to share my recent experience at De Marinis restaurant on Friday, December 27th, which left me disappointed and frustrated. My mother and I, along with several other customers, arrived after 3:00pm, expecting to enjoy a meal based on your posted hours. However, we found the doors locked and were left waiting outside in the cold, despite the signs indicating you were open.
After several attempts to get the staff’s attention, we were told through a partially opened door that you were having a meeting and would not open for another half hour. When I asked if we could wait inside, the bartender checked with the manager and returned to say we could not. This left us standing outside in uncomfortable conditions.
I understand that meetings are sometimes necessary, but I believe it’s important to communicate clearly with your customers. If your hours change or you need to delay opening, a simple sign on the door would prevent confusion and frustration. Ignoring customers at the door, especially in cold weather, creates a negative impression and risks losing loyal patrons.
We left with a decision to either go to The New “Hop Yard Ale Works” that just opened on Main Street in Menomonee Falls, or to “Peppino's Ristorante” a well-established place to enjoy a Pizza. A couple of places we should have gone to in the first place. Next time we will.
Thank you. Laurie