Poghosyan Z.
Yelp
We had an 8:00 PM reservation but weren't seated until around 8:15 PM. Once seated, we were greeted by a kind and attentive waitress who gave us thoughtful recommendations and genuinely tried to provide a good experience.
Unfortunately, several things went wrong:
* When I went to the women's restroom, there was no toilet paper and no soap. I informed a front desk staff member, who told me she couldn't help because she was "in the middle of something." I said I'd wait if she could have someone bring what was needed, but she instead told me to go check the men's restroom and use that instead.
I ended up doing that -- but only after my husband went in to make sure it was empty and stood by while I used it, since it is not a unisex restroom. The situation was uncomfortable and highly unprofessional, especially in a restaurant environment where cleanliness is basic hospitality.
* Before our main courses arrived, we stepped outside briefly and let our waitress know we'd be back in a few minutes. When we returned, our half-finished appetizers had been cleared away without our consent, and only the empty bread basket remained. This felt intrusive and careless.
* One of our wine glasses had visible lipstick on it. The waitress quickly replaced it and apologized.
* While our appetizers tasted OK, we requested additional bread that never came. Our Georgian lemonade also didn't arrive until we reminded the staff.
* The biggest disappointment was the main dishes, which were not authentic Georgian food. True Georgian cuisine is known for its bold spices, deep flavors, and rich textures. What we were served tasted more like generic Mediterranean food, lacking the distinct spices and traditional flavor profiles that make Georgian food so unique and satisfying.
We also ordered "wagyu" khinkali, which seemed more like a pricing tactic than a culinary improvement. Especially when khinkali is not made with Wagyu beef. Authentic khinkali are juicy and full of flavor -- these were dry and underwhelming.
* We asked for napkins multiple times and never received them.
* When we finished, we had to wait again for the bill, which was frustrating after so many issues.
To be clear, our waitress did her best, and we truly appreciated her kindness and effort.
But overall, this visit was disappointing, especially for our first time. The lack of attention to basic hygiene, the unprofessional handling of guest concerns, and the lack of authentic Georgian flavors were unacceptable -- and for the quality of food, the prices felt inflated.
This review is written for the owners and management, in hopes that future guests will have a better experience. With stronger training, more oversight, and a commitment to authentic Georgian cuisine, this place has potential -- but it's not there yet.