David B.
Yelp
We spent Thanksgiving in New Orleans and invited two friends from Dallas to meet us. We were truly excited to have friends stay here, only two blocks from a property which we own, as we've been looking for a convenient non-airbnb type place for friends and family when we're all in town.
The owner was pleasant and accommodating on phone calls and advised on Thanksgiving day that he would be away from the house, having dinner with friends. He was kind enough to upgrade both rooms and left clear directions via voicemail on how to access Degas House.
We arrived early evening on Thursday just as it was getting dark outside, to bring luggage up to the rooms where our friends were staying. Degas House is charming with large rooms downstairs and an old, yet elegant staircase to the second floor.
The upgraded rooms were located on the second floor at the front of the home. One room faced Esplanade, with a large gallery, and the other room was just behind the first. The rooms were large. A quick look at the bathrooms revealed claw foot tubs with shower curtains. Air registers in the ceilings of the rooms appeared near black from an apparent lack of cleaning. The bath robes smelled musty. The second bedroom from the front only had a trickle of cold water at the bathroom sink. All of these things were minor and easy to dismiss as we knew the home was old, but are things you expect to be addressed on a regular basis.
The first night of the two night stay ended with one of our friends being cold throughout the night as the heat in her bedroom (closest to Esplanade) did not work. This was reported the following morning. Also, breakfast, which our friends understood would be served on Friday morning, was not available at the advertised time. Just before 10 AM on Friday morning, the owner responded to a message from one of our friends who was inquiring about breakfast and someone did arrive just before 10 AM, and offered to make breakfast for our friends, who declined breakfast as they were preparing to leave for the day. They did accept coffee which was prepared for them. Breakfast was served on Saturday morning, as advertised, although I don't know if our friends stayed and ate.
Also, on Friday, our friends were advised that the great-granddaughter of Degas would not be available for a tour, as previously indicated.
Friday night's stay revealed the heat in the front room had not been repaired and unfortunately, our friend who stayed in the front bedroom, got very little sleep over two nights.
Our friends were also offered suggestions about dining options, being advised by the Owner that Cafe Degas is now a second generation restaurant and is not as good as it once was, and Santa Fe restaurant, very near Cafe Degas, would be an excellent choice for a meal.
As someone who grew up in New Orleans and first went to Cafe Degas when it opened around 1986, and as someone who frequents Cafe Degas and Santa Fe when in town, I can offer without hesitation that Cafe Degas is a truly wonderful spot for lunch, dinner, or brunch. In fact, I ate at Cafe Degas on Wednesday, the day before Thanksgiving, and we had brunch at Cafe Degas yesterday (Saturday after Thanksgiving). Both meals were excellent. The service, as always, was phenomenal. The Owners and employees are terrific and we have chosen Cafe Degas for many special family events and moments, and dinners with friends, over the past 35+ years.
I also had lunch at Santa Fe on Friday (restaurant recommended by the Owner of Degas House). I have eaten at Santa Fe dozens of times. I enjoyed my meal. Santa Fe is less than a block from Cafe Degas and is a good, convenient spot for a meal, with a somewhat more casual menu than Cafe Degas. Cafe Degas and Santa Fe offer two different dining experiences.
My two-star review stems from 1) the apparent failure of the owner of Degas House to offer reasonable compensation for the lack of heat in one room and the failure to provide breakfast on Friday, during the advertised times; 2) the failure to provide a tour with the great granddaughter of Degas, as indicated; and 3) the apparent lack of maintenance to such items as ceiling registers and the failure to provide robes and curtains that didn't smell musty.
The issue regarding the Owner's opinion of restaurants is his to offer. We all have our opinions of restaurants, and I disagree with his.
With a little more attention to detail, some maintenance, and follow-through to provide meals and tours as indicated, this could be a truly wonderful and convenient spot in a historic section of New Orleans.