alexander villagomez
Google
I’ve celebrated every special occasion at this Del Frisco’s and it was my favorite restaurant—until now. This was our first time trying the Magical Dining menu and the night was a disappointment from start to finish, even though I still tipped $120 on a $558 check (nearly $700 total) out of respect for the industry.
The oysters, shrimp cocktail, and burrata salad were excellent, but even ordering them was a struggle. Our server, Susann, never offered cocktails or appetizers—we had to flag her down just to order and request a wine list. Service stayed cold all night.
My Pittsburgh-rare filet arrived rare with no char and was clearly an end cut. My date’s filet was tough and stringy. Both entrées were sent back while our $17 potatoes sat on the table getting cold. When my steak returned it was overcooked, and no manager ever came by to apologize. My date switched to the crab cakes, which were better, but the check still charged us for two filets with the Gorgonzola upcharge. I noticed but paid anyway just to leave.
To make things worse, the lights above our table kept flickering, and when I mentioned it to Susann she simply shrugged and said, “Yeah, they’ve been doing that for the past couple of days.” The wine steward, Steven, was fantastic and helped us choose a $250 bottle, but once decanted our server never poured a single glass—I poured them all. And as we left, the valet asked if we had tipped the other valet, a classless end to a frustrating night.
After years of loyal visits, this experience showed serious gaps in service, management, and even maintenance. At these prices, guests deserve more than cold potatoes, an overcooked steak, and a colder response from staff.