Dell Children's Medical Center

I'm disappointed usually this hospital is on top of things. Well not that night. My child was seen. My thing is simple keep the parents involved up to date. I don't know who the primary nurse is when the shift changes. When certain doctors leave and others come on board. Just have compassion. If the blood work is done then tell the parent or child sooner. Just say something. Don't leave parents in the dark. The charging station for phones don't work. I mean do you try them everyday. Just please get your stuff together. If you are a nurse and you do blood work then I ask about the blood work. Then you tell me I'm not the childs primary nurse but I took blood work.

Dell Children’s Hospital took very good care of my 16 year-old daughter while recovering from double jaw surgery. We are so very grateful for their patience, compassion & knowledge. Nurse Liz was our Favorite ❤️God Bless You All & Thank You for taking care of My Baby!!

We had a wonderful experience here. Dr. Lucke is one of a kind truly. Also the nurses all amazing. They never complained not even the night nurses. If they were tired they didn't show it. No one wants to end up here, but the support and resources they provide families is amazing. My husband and I felt overwhelmed by the love and support we recieved here. We will never forget it. If you end up here just know you will be taken care of and your child will be in amazing hands.

From the first day my son was diagnosed until today, the oncology team and the nurses have been excellent. Especially Maggie, the nurse we've seen the most. She's the best. From the first time she saw us until now, she always has a smile and is very kind. She's always patient with my son and, above all, respectful. She never made faces at us or come in a bad mood. Without a doubt, if I had to choose my nurse, I'd choose her again and again. Thank you so much for your support and your patience Maggie, and of course all the oncology team.

As a mom, I will highly recommend any kids who need medical attention go to Dell Children's medical center, especially for an emergency. We, particularly my daughter, received much needed attentive and professional medical care when she was diagnosed appendicitis at a late night. We are grateful for every single member of them who took care of us. Especially for surgical team Dr. Horwitz, NP Michelle, Nurse John and other members. 3rd N. Nurse Chris, Nurse Lucky, Nurse Kala, Nurse Delaney, Nurse Grace, Nurse Sara, Nurse Sydie, and others. During the whole unfortunate experience, they offered not only medical help but also emotional support. We were really lucky to have them by our sides.

Having a child in the hospital is never fun or wanted. That being said, the medical staff were top notch. They kept us informed and made sure we understood the plan of care. There was a fun visitor every day to make his stay less scary. We especially enjoyed our vist with the dog as we were missing our pup. I cannot say enough good things about the nurses on 4 East. If your child has to be in the hospital, Dell Children's is the place to be.

Dell Children's Hospital has truly been a lifesaver. The pediatric cardiology surgical team has given my child the chance to live a normal, healthy, long life. The coordination of appointments and procedures is unmatched.The campus is beautiful, walkable and easy to navigate. The social workers and child life specialists are wonderful. The PT and OT teams are informative and helpful for us as parents, but they also know how to make it fun for the kids. The nursing staff are the best we've experienced, and they truly seem to enjoy what they do. They have a tube weaning program available for cardiac babies and children with feeding tubes that we were able to use to get my child off her g-tube within a few months! Dr. Fraser in particular is immensely talented and a world class heart surgeon. We would have traveled from ANYWHERE to make sure he was the one who repaired my child's heart. And he did. Dell Children's Hospital is the best choice we ever could have made and I'm thankful every day for this place because they helped save my sweet baby girl.

Dell has a unique staff of trained doctors, nurses, therapists, and specialists that take care of the whole child. We were given great care and understanding during our recent visit. We left with a better understanding of next steps as well as the resources to handle them on our own. I feel confident that if I needed more support or direction, they would be there to guide.

Terrific care & kind staff. We were both in the ER, and extended hospital stay. The team caught something first overlooked that I believe saved my son's life -not to mention a caring and attentive nursing staff and thoughtful visits from programs to cheer up my son during his stay. I highly recommend this place.

My daughter has a lump and is being removed via surgery. The pediatric surgeon recommended Dell Children's on 183A/Avery Ranch (their office is in their building). No problem! If they office there and the facility is nice = great. Close to our house. Everything was fine until insurance got involved - Dell apparently stopped using Sana Health Insurance this month (November). Sana was surprised because they had funded claims in both Oct and Nov. I called x86697 Angie at Dell Children's to find out why, what are my options,etc? I pity the parent that has to talk with this lady. She acted like she was happy to tell me Sana isn't accepted and we need to pay for the surgery cash. Said Dell Children's didn't like how Sana reimbursed bills? Ok, that's between ya'll (hospital and insurance, not me a parent worried about my kid) but why gloat and be a jerk to me? Demand I pay cash? I started to cry a little (I just want to take care of my daughter) and we were finally at the "finish line" to get this lump out of her. The Manager eventually got on the phone and was kind. Too bad she didn't talk to me before Angie. I get hospitals are businesses but come on.... your source of revenue are PEOPLE and this hospital specifically KIDS. I don't need to get into the nuiances of insurance - that's between hospital + insurance. Don't like the way insurance pays you? That's between yall! Maybe you over charge? Clearly not in the business to helps families or kids. The pediatric surgeon works with one other hospital and we're scheduled for the surgery finally. Dell Children's is brand new and close to our house, we were excited to have it nearby should we need it or the emergency. Guess that was silly to be excited about since we won't be paying cash (why when we have insurance!!).

This hospital says they serve children, but they only serve those that make money. We took our 9 month old, took three hours, saw a doctor for 10 minutes and they billed $4,000. I paid $1,000 there are now they want another $1,900. How in the hell can this be fair? No wonder so many people skip care due to cost. How many people have died due to to not being able to afford care? How many people go bankrupt? Stay away from this hell hole. ** Dell responded to me by asking me to complete a form. I did, and they ghosted me. What an organization.

What a nightmare this hospital is if you're arriving on your own into the emergency room. My experience was deplorable. There are a lot of indigents that come in here and the overall attitude of the people that work there at the intake glassed in box and the security guards are rude and dismissive. The people in the box speak to you through a speaker which can be heard to anyone in the waiting room. They ask you to speak loudly to be able to hear you. When I arrived there by a ride, I barely could walk, much less talk from injuries sustained by a high speed crash a week prior and traumatic brain injury and a spinal injury with worsening symptoms, I came to this hospital thinking it would be better at treating me as a trauma patient. How wrong I was. I had to write out my symptoms on a paper because I couldn't talk. An hour later I was called to the back to a room with a curtain, vitals taken and put in a hard plastic wheelchair and wheeled back out into the crowded waiting room. 4 hours later some security guard came up to me to try and take my wheelchair away. I was close to passing out and my low back and pelvis were on so much pain, so I had switched to sitting on a padded waiting room chair and put my legs up on the wheelchair because I really needed to lay down. He yelled at me at what a horrible person I was that someone else was in need of the wheelchair. I had to stand up and sit in the wheelchair again to prevent him from taking it from under me. He said I'm going to tell the staff what you are doing and I said yes please do because I feel forgotten as I've been waiting hours and you should be fired for violating the ADA. I took a pic of him but he hid after that and all I could get was from behind. I finally was taken back to an actual room and examined. I told them I already had a bunch of X-rays done at St David's including a CT scan of my head. So I needed an MRI and they could request the records be sent electronically to them from St. David's. They denied both and I dread took another series of X-rays and another CT scan of my head and sent me on my way. I could barely walk, was so dizzy and sweating systematically and yet they booted me out. It was a challenge to even figure out how to find my Lyft app to get a ride home. Yet while waiting there was a woman with a sprained elbow who was given pain meds and an Uber voucher home. As I was leaving I even asked the security guard for assistance to walk out to the car and he said he couldn't. So I had to squat down half way to the exit to catch my breath and not pass out. It's now been about 3 months since then and I'm still struggling from my injuries and writing this. I've also been to a different hospital since and seeing a neurologist next week. I say this because I was so badly injured when I was there and yet they released me without properly diagnosing me or helping me. Don't waste your time going to this hospital.

Apart from it being seriously understaffed when it comes to nurses, the billing is a nightmare. No communication whatsoever for more than a year after having paid and receiving a service. Then out of the blue come the debt collectors with a sum I see for the first time that I owed, yep, you guessed it, to Dell Children's Med Center. Seriously? Not a single mail/email/heads up about debt being transferred or any debt existing in the first place! Who does that?

Worst place to come for an emergency. Took over two hrs to even be called back , then more time to wait. My child was crying and in pain , I'm sure the clinical staff heard , one nurse even had the audacity to yell at us bye once informing her we were leaving. Don't recommend!

Our experience with Dell Children's Ear, Nose, and Throat department was deeply disappointing. When we first sought care, we believed they were among the best in pediatric healthcare. This was our first time navigating medical treatment for one of our kids, and we trusted that we were in good hands. Unfortunately, that trust was misplaced. From the outset, appointments were a challenge, taking months to schedule. When we finally met with Dr. Smart, it was immediately clear that she did not even pretend to care about our child's well-being. The level of indifference was shocking. The rest of the staff reflected the same unprofessionalism, making what should have been a supportive environment feel stressful and unwelcoming. To make matters worse, we found out through our own research that many standard tests and procedures were not even considered during our visits. Eventually, we made the decision to seek care elsewhere, thinking it couldn't possibly be worse. The difference was staggering - night and day doesn't even begin to describe it. The level of care and attention our child received at another facility put Dell Children's ENT in a harsh light. They are clearly more concerned with their bottom line than with providing the quality care that families deserve. The staff at Dell Children's is overworked, the service is consistently behind schedule, and the overall experience is deplorable. They should be referring patients to other facilities that can provide the level of care needed, rather than continuing to push families through a broken system. Do not take your child here. Take them literally anywhere else. Update: Dell Children's ENT put in an order for us to get an MRI. They told us that it would be sedated because our daughter was only 4. They even suggested things like taking her tonsils out because she would already be sedated. When we arrived, the order was not for a sedated MRI. The results of the MRI were not usable, because she just turned 4. Despite the doctor putting in an incorrect order to radiology, Dell Children's sent us a bill for over 3,000 for the unusable MRI. Unbelievable.

NIGHTMARE. They don't bill you, lose record of your payment, send you to collections and then promise someone will call you and work with you, but they don't. I have excellent credit and cannot believe that their incompetence will put a ding on my credit. you have plenty of options for healthcare, go somewhere else.

Cuidado con este hospital por que si descubres que hicieron estudios como 3 punsiones lumbares en el mismo dia y 3 anestecias y te le dieron al niño medicamento para merengitis, mas un monton de tranquilizantes..y mas..y luego le hacen una radiografia y te ocultan que el niño desde que llego a cuidados intensivos solo traia un virus y te lo ocultan, te mienten diciendo que no saben por que el niño continua con fiebre y que le seguiran haciendo estudios..a pesar de que ya saben que solo trai un virus en sus pulmones..Tuve esta experiencia pesima con ellos y cuando me di cuenta que todo lo que hicieron era inecesario quise sacar a mi hijo de ahi como podia confiar en ellos despues de haber echo todos estos errores y luego mentirme. A mi hijo lo dejaron sin poder ni sentarse de tantos tranquilizantes y anestecias y medicamentos para meringitis..lo saque de ahi cuando una enfermera me dijo que solo era un virus..mijo estaba completamente suelto sin poder sostenerse ni sentado. No querian que lo sacara querian continuar haciendo mas estudios sabiendo que solo era dicho virus..a los 2 dias me llego el CPS tuvieron el valor de denunciarme con proteccion infantil! A sabiendas que hicieron un monton de errores medicos y esconder informacion de resultados..Realmente son pesimos..En cuestios humana no voy a mentir son demasiado lindos..pero a nivel medico son pesimos..y tratar de ampararse ante sus errores denunciandome a mi fue un acto mezquino y cobarde..he dedicado mi vida a mi hijo con autismo, bajo sistema inmune, eso quiere decir que no puedo ni sacarlo a la tienda por que todo lo que anda en el aire el lo enferma, no habla, no crece nornal tiene 15 y pesa y luce como un niño delgado de 8 años..padece epilepsia muy grave 2 horas le dura un episodio de epilepsia tanto asi que ya hay daños en su cerebro una esclorosis le llaman..vivimos internados ya bastante dificil es como para que ahora tenga que andar batallando con proteccion al menor..En serio tengan cuidado con este hospital no siempre esas sonrisas y atenciones significan que sean profesionales en cuedtion medica..

I highly recommend Texas Children's North Austin over either Dell Children's North or Central. Saturday: My 12 week old daughter had a fever that got up to 102°F at the highest, frequent runny poops, and was a little fussy. We called the pediatrician and they advised us to give her Tylenol and said it was not an emergency unless her fever did not respond to Tylenol. Sunday: She seemed better and her fever was gone after that morning. That night around 10PM my husband took her temperature and got a reading of 95°F, which concerned him because we'd read that low temps in babies can be a sign of sepsis. (This turned out to be a bad reading - it was actually normal when we got to the hospital.) Out of caution, we took her to the ER at Dell Children's North Austin. They ran a full infectious workup: blood, urine, and stool cultures. They seemed unconcerned that it was any sort of real emergency, but said due to her age, it was a good idea, and we agreed. It took two very difficult IV attempts to get the blood - she was screaming and in pain, and we almost walked out then. But they eventually succeeded, the blood results were negative, the doctor told us it was likely viral, and we went home. Wednesday: We got a call from a case manager letting us know that our daughter's stool culture was positive for Salmonella "and there was some bacteria in her urine" so we needed to go back to the ER and get her started on IV antibiotics. We had no direct communication with a physician and never saw the records. I asked to speak to a physician and was told it was impossible. I called in to get access to the patient portal and looked at the records myself. The "bacteria" in her urine was only trace amounts that in no way was concerning, and the salmonella was "moderate" and responded well to antibiotic treatment in culture. Because of how upsetting the first ER visit had been (and with our daughter still acting completely fine), we decided to follow up with our pediatrician instead. Thursday: We saw our pediatrician in person. He agreed that our daughter seemed totally well and initially supported our plan to monitor at home. But later that afternoon, he called and said that after speaking with infectious disease at Dell Children's, he was changing his recommendation and wanted us to return to the ER - this time for more bloodwork and a spinal tap. We reluctantly decided to go to the Dell Children's Central ER, hoping for a better experience. ER Visit #2 (Thursday night): At this ER, we explained how hard the first visit had been, how many sticks she'd already endured, and our willingness to consent to treatment if it was necessary, but our concern about traumatizing her. The doctor said they wanted to repeat bloodwork and perform a spinal tap. They said even if she was completely asymptomatic and had a negative blood culture, she could technically have meningitis. They said that if they were placing an IV for labs, they'd likely just go ahead with IV antibiotics too. They assured us their nurses "were the best in the city" at IVs. Unfortunately, the IV attempt failed again, and it took 5 minutes while she screamed. The nurse said she would now call the charge nurse, but by that point, this would have been her fourth IV stick across both ER visits. Both of her hands were already bruised, and there was almost nowhere left to try. I asked them to stop. We then asked to speak to the attending doctor again - but no one came for 30 minutes. At that point, we left. It had been five hours. Early Friday morning: We drove our daughter directly to Texas Children's Hospital North.The doctor consulted with infectious disease, who reviewed her chart and labs, told us there was no need for invasive testing as she had no signs of meningitis or sepsis, and prescribed oral azithromycin. The whole thing took about two hours. No doctor or nurse ever called us after we walked out of Dell Children's Central. They told me I "had" to sign paperwork stating I declined treatment. I declined to sign anything. A case manager called the next day and seemed more concerned that they lost business than about the health of our child.

Shame on Dell Children's!!Despite our active protests, pleas and escalations to Dell's doctors, patient advocate and even their ethics committee to help our intellectually disabled and mentally ill child in crisis with active suicidality and self-harming behaviors find safety and continued treatment by referring to another psychiatric facility, they refused to refer him and forcibly discharged him. They claimed he had told a doctor twice he was fine although he had been self harming and suicidal in 7 of the 9 days he was hospitalized including the last day. We disagreed repeatedly and documented our opposition at discharge citing safety concerns to no avail. My son has a complex medical history and we have spent 275 days in patient in numerous hospitals and this has been the WORST care ever received. The psychiatrist threw all logic, empathy and medical judgment out the window and the rest of the care team just followed his lead. I wish noone ever has a mental emergency for themselves or a loved one- but if you do- do NOT go to Dell Children's. It is unfathomable the lack of proper stabilizing treatment he received despite that being a tenant in their Patient Bill of Rights. I can only imagine this is due to the incompetence of the doctors or the drive to save money as I'm sure there was some complication with insurance. I will be filing a formal complaint to the State. Shame on you Dell Children's!!

This review is not for treatment that my son received but for a heart screening for teen athletes. Last Saturday, late middle school and early highschoolers gathered here for free heart screenings. I brought Thing One here to an appointment here not because he is a varsity athlete of sorts but because he participates in extreme sports with his troop. As an individual with a family history of heart attacks and heart disease, it is wise for young athletes from families like these to not only have a physical with a general exam and thorough health and family history, but an EKG as well to identify at-risk athletes. Being active and playing sports is encouraged, especially when it comes to preventing heart disease and childhood obesity. At the same time, making sure kids are playing safely is important -- especially those involved in more intense high school sports. During the time we were here, we were informed, treated hospitably by hospital staff, and had any questions asked answered. #bewellcentraltx

A group of truly talented and incredible doctors. My son was born with a complex heart condition and we spent a year at "the" top hospital in the nation during his initial surgeries. We had our fair share of issues before transferring back home to Austin and ultimately transferring all care to Dell. We were initially a little hesitate as the program was just getting started but we have been amazed at the professionalism that all the team members have while still being empathetic and having great bed side. They have seen significant growth in the last couple years, however, it still is at a scale where all the doctors actually know your child and there is certainly a level of comfort that that provides! Thankful for Dell, Dr. Castleberry, and Dr Fraser and all of the nurses!

Arrived for a visit with my family. Everything was great and then I walked past this guy worker and surprisingly caught his first name on his badge. It said Todd Smith and I always say Hi when I'm crossing paths with people. As soon as a said, hello to the worker I immediately smelt marijuana as soon as I passed by him. I am disgusted that a worker is doing drugs while taking care of our children under the influence of all things. This is not good practice, beyond the word, unprofessional and needs to be addressed. A complete letdown to us parents.

The care was good, however we were transferred her from an ER for observation. I felt like we really didn't need the transfer, but I'm told most ERs are very quick to transfer pediatric pts. So we mainly were here watching shows and eat good food. So on that note, the food was good. If you are not a pt, but family, you do have to pay for your meals, however it was only $7.50 per meal and you get quite a bit of food. They also have good show options and a few games on the TV. Again the nursing teams were good, we just didn't need much care since we were there for observation. I definitely recommend.

I rushed my 20 month old there with 105.9 fever. All that was done in our over 4 hour visit to the ER, was he was given ibuprofen and Tylenol and we were released with no answers. We were told to contact our pediatrician if he still didn't feel well. No test were ran, just vitals and OTC meds. This is what a $750 visit with insurance got us. I strongly believe that nothing was done, because we didn't pay the bill right there and then. We completed our registration forms while we waited in our ER room, only to have someone from registration come in to tell us we needed to fill it out...basically hinting that we needed to pay the bill. I let her know my husband had already completed it. Then 5 minutes later I received a link to my cell phone to fill out the same registration forms, that were already done! They got my cell phone number from the previously completed forms!!! Made no sense whatsoever and the only thing I got from that was a push for us to pay the $750 bill. After that we were left waiting for another hour. Again no test we're ran and we were given OTC meds. My son's temp finally went down and we were released 4 hours later. The doctors didn't feel the need to run a strep test, flu test...Covid test, nothing! As a first time mom with extreme anxiety I felt the best place to take my son was to Dell's emergency room and boy do I regret it. The doctor was nice, but clearly not helpful. If you have actual insurance, save yourself the trip and money and go to a minor emergency clinic first. Signed, A mom left with no answers for her sick child

Can't ever get anyone on the phone from any of the specialists, (their nurses). The website is confusing and horrible. The admin is not organized and the financial department over charges you and bullies.

Avoid this place at all costs. We just sat in a waiting room full of sick kids for 3 hours and gave up and went home. We never saw a doctor. A month later I received a bill for $700.00. At no point in the visit did anyone say anything about spending any money or ask if I wanted to spend any money.

On a Friday after noon, 8 hours in the ER, blood work, a CT Scan and Chest X-Ray later we were told our daughter had a mass on her Salivary Gland and to see an ENT Doctor the following Monday. There was no sign of infection at the time is what we were told and since she had lasted that long with no pain she should be okay over the weekend. We we're sent home. Sunday after noon her mass opened up and pus was coming out. Monday morning I made an appointment with the ENT specialist. I even called back to the hospital for the nurses line and was told she should see the ENT or her PCP. The nurse said that blood work would not show signs of infection because the mass was on her face and since she had no fever she wouldn't have an infection. We received better care, correct information and overall felt that our concerns about our daughter were heard at the ENT doctor. Our daughter was misdiagnosed at the hospital. I would consider taking your child/ren elsewhere.

This is for the genetics department only. Back in March our pedi sent a referral to the genetics department to get our daughter tested for TS. Meg Wiley DENIED to even see us because they read the dermatologist'a notes that he doesn't think she has it. They FORCED us to see a neurologist and get scans instead. Well, we paid to see a neurologist and he is recommending the least invasive and inexpensive route first, which is get a genetic testing (which was what I told Meg as well). So now we're back at genetics and waiting for results. I highly suggest you hire better staff to handle children. No medical staff should base their judgement by reading another doctor's note without making their own discernment. And no medical staff should recommend the most invasive treatment without trying the least invasive first.

These are the best doctors and nurses in the world of hospitals located in Austin they really treat you well and make sure that you are treated with the best hospitality

DO NOT, I REPEAT DO NOT. BRING YOUR INFANTS HERE. THEY WILL AND DID CALL CPS. We brought my 3 day old baby to the ER because he didn't urinate in 24hrs+. We were in the waiting room for over 4 hours. The nurses poked him 5 different times with needles because they couldn't get blood from him. They were running all these types of test and when we would ask questions we would just get "a doctor will be right in" or the resident didn't know the answer. Finally, we spoke to the doctor and she told us that they want us to stay for observations, we were hesitant because we had just got released from the hospital the day before from my delivery. And had an appointment with his pediatrician the next day. They pressured us into staying by saying it could get bad really quick and that the baby could die. (We're first time parents by the way) So we agreed because hearing that scared us. They put him in a incubator, and started walking us to the nicu. I had to wait for a wheelchair because i had just had a c section so i shouldn't even have been walking. The nurse that was rolling him in the incubator asked if she could walk a little ahead and we said yes assuming she would be in eye sight of us, and she zoomed out of there and she SEPARATED us. When we get to the NICU, they're looking him over and find a lesion on his head, and immediately assume it's herpies. Neither I nor my husband has herpies. And the doctor says she wants to do a spinal tap and has us sign paperwork saying they're going to use a "numbing medicine". The numbing medicine was FENTANYL, they didn't tell us that's what they were using and used 2 doses on my 3 day old..... They didn't get the spinal fluid. And wanted to try again the next day. We withdrew our approval for the spinal tap the next morning and asked the doctor if we could get released. She said she wasn't worried about the lesion but is worried about my baby's sodium level, so we request to do blood work to see how the sodium level is doing. We waited 3 hours for the results and everything was good, he was using the bathroom like he was supposed to everything was good and it looked like we were going to be released. This is when Dr. Bultmann comes in.... He for 10 minutes talks to us about how if we leave that he'll call CPS because he needs to do the spinal tap and stay an extra 2 days, (they should have done the spinal tap if the results came back positive for herpies) and we told him we still wanted to leave. Then he says that our insurance won't pay for our medical bills and we'll have to pay out of pocket 10's of thousands of dollars. And we said we were okay with that we just wanted to take the baby to his doctors appointment and then home.. after that entire conversation, i mentioned that the overnight doctor wasn't worried about the lesion on the baby's head and was only worried about the sodium level and that the sodium levels were fine. He started being incredibly aggressive and saying that the baby probably has herpies but not likely. That's 2 different doctors saying 2 different things..... He didn't even bring up the baby until i mentioned my baby. He clearly just wanted to make more money off of us, and bully us into doing what he says. We're terrified of having to take my baby to the hospital again in the future. We were bullied, and taken advantage of. We don't want anyone to experience what we had to go through. In case you were wondering though, baby doesn't have herpies, and we didn't pay 10's of thousands of dollars. Not even a thousand...

An amazing hospital but if you're coming in through the emergency room with a sick little one beware, the wait is excruciatingly long. Average time from arrival until seeing an actual doctor is 5-6 hrs, and sometimes even longer! The first time they call you is for intake only and they send you right back out to the dreaded waiting room. Dreaded because it is full of a mix of well behaved sick children and a bunch of I'll-mannered brats from hell who's parents seem to care less about the kids than whatever is playing on their screens. Kids screaming, crying, endless cartoons, and loud air scrubber units. I always feel most for the poor fish in waiting room one. All day long their home gets tapped on, snotty fingers streak across the glass, and endless stares by bewildered young eyes gaze in wonder. Five stars if the wait wasn't so long. Austin has out grown this once behemoth of a hospital and badly needs a second elsewhere. If you have work the next day, good luck. Last time we were here 18 hrs before they released us!

I unfortunately had the worst experience with Dr. Marisa Izaguirre... heartless is what she and her staff are. My 12 month old has had GI issues his entire life and had a serious choking incident recently which led us to getting a referral to Dr. Izaguirre. We eagerly waited 2 months for the soonest appointment. I confirmed my appointment online two days before, and submitted my check in information and paperwork the night before. I live over an hour away traveling with a 12 month and had to find childcare for my other children. There was a lot of traffic and I was unaware we would have to park in a large paid parking garage, so I was unfortunately 12 minutes late. I checked in with the front desk at exactly 1:12pm (my appointment was at 1) and was told that I missed my appointment and didn't check in (they sent the check in link at 12:05pm while I was driving). I told them what happened and they didn't care. The doctor herself said that I can either reschedule or wait to see if someone doesn't show up. We really needed this appointment and I was very heartbroken. Not only was Dr Izaguirre heartless enough to not see my baby after we were 12 minutes late (and my paperwork was already submitted), but the receptionist Shayna was very rude and seemed to enjoy being able to turn me away. If you're looking for a kind doctor to take time with your child and hear your case, Dr Izaguirre is not your person. Look elsewhere.

Absolute nightmare all around - from intake, to service, to billing - would never go again.

WARNING - this emergency room is understaffed and you will wait several hours. Imagine bringing your 3 year old to the ER at 7pm on a Monday after a bicycle accident (busted face, 2 teeth missing, likely concussion, possible arm fracture). Told to sit in waiting room and offered no ice, NSAIDs, or sense of urgency to address possible brain bleed. Imagine your child sitting in agony, face swelling, in severe pain and going in/out of consciousness until 11pm when an intern could finally see him. Intern takes a look and says he will be right back... 45min later. Actual ER doc sees him after midnight. Poor boy was finally discharged after 1:30am... that's 6.5 hours after arriving. Treatment was an X-ray, cleanup and physical exam. After 5 hours with no help the intern was debating on CT to rule out neuro trauma (this should be priority #1, not an afterthought). Standard of care here is absolutely disgraceful. Dell Childrens is simply under-resourced. This is not an isolated incident. We brought our son in for a separate injury in December 2020 and it was an identical experience. I gave DCH the benefit of the doubt last time, but will not be silent on this one. Very much looking forward to Texas Children's Hospital arriving to raise the bar in Austin. *** Message to Ascension rep reading this... Please don't reply with an automated, "sorry for the bad experience-please call our helpdesk". I'm not wasting anymore time with Dell Children's Hospital. Enough corporate virtue-signaling... you need to improve.

I took my daughter to Dell's ER on Thursday of last week with chest pains and nausea. After we checked in and we're there for an hour and a half we were told the minimum wait was a little over 4 hours. At 1:30am I decided to leave because the wait was going to be at least another 2-3 hours. My daughter was feeling better so I decided to take her to her pediatrician the next day. There were parents with very young children who were there for over 5 hours. I have had better experiences at Dell but not this time. I can only assume they are short staffed, don't think it could be anything else because the staff that was there were helpful and working constantly. I won't go there again. Just found out there are independent ERs in Austin that specialize in children.

Doctors who don't want to help nurses do any patient care what so ever. Nurse asked doctor to help wrap daughters arm and doctor said I think either nurse or mom can handle that. Doctor lied to my daughter about pain and told her procedure was painless she screamed and cried through the whole thing he was more concerned with how long it took then her pain. he told her it was her fault she wouldn't raise her arm that she was in pain that she was causing the pain when she was scared and in pain child life was being paged but never showing up. Is this your quality of care??

Our son was running 105 fever. Front desk people were so disrespectful, no empathy or sympathy at all. It is not our fault that you are maybe not well paid or you are under staff. This is health not a retail store. Waiting time could get up to 5 hours. We only waited 20 minutes and left to Cedar Park Regional Medical Center for my son to be seen within 5 minutes and attack his fever.

Have been waiting over 5 hours with no hope to see a doctor it's 5 AM and there have been no updates. I have 4 year old with a temperature of 104 who was brought here by ambulance because she was seizing and had turned blue at the lips. The lack of care this place has for families is unbelievable I will NEVER come here again in time of an emergency. Oh and waiting room is a mess with trash all over the floor.

I will avoid their ER at all costs in the future. My 10 week old had a fever at 10:30 pm on a Friday night. ARC nurse line advised take the baby to the ER. The lady at the front desk seemed more interested in what my baby looked like than getting me checked in properly. She scanned my insurance ID card but I ended up having to redo that in the online registration. She also didn't copy my ID. All in all, we waited about 7 hours. The waiting room furniture is quite uncomfortable, with hard plastic chairs in the exam rooms. I ended up asking to rest in the bed while the baby lay in the stroller. The staff in general seemed disorganized. No one seemed to communicate with each other properly. One nurse set up the IV fluids incorrectly, causing beeping which I didn't know meant it was on incorrectly. It took about an hour for a nurse to realize the problem and fix it. I'm not a medical professional, so how would I know what the beeping means. I don't believe they swabbed for viruses like COVID, flu, and RSV. Finally they gave me an rx for OTC Tylenol. Why waste our time getting an rx filled that can just be purchased OTC. The nurse didn't know this information when I asked about it. Oh, and they took blood and urine cultures but will call back "within 5 days." That doesn't seem very expedient.

They do not listen. It's beyond frustrating. Their equipment seems used and janky and staff constantly had to come and adjust things. My son has been hospitalized at St Davids twice before and they are so much better. St Davids north was out of ICU beds so we were sent to Dell. Much of the staff, especially techs and nurses are kind and responsive. But the doctors have been patronizing and unwilling to listen. If I could avoid this place I would recommend doing so.

This hospital is great really clean and its a beautiful hospital in a modern area the hospital its self has alot of nice and great nurses that really care about your health!i reccomend it but talking abt the hospitals its really nice the hospital has a feel to it it helps you heal nice walls and tall ceilings! Great hospital really reccomend!

Absolute horrible experience going here, we went in on Friday for our daughter who hurt her leg & ended up needing X-rays. The ppl doing her X-rays were so unprofessional laughing and giggling while my daughter cried her heart out. They held her down hard and didn't put anything on her to protect her even though i asked if they would. An old White man an Asian woman were holding my baby down so hard and making slick comments and shaking their head when she was obviously in excruciating pain !!! Then and old hispanic man was very rude and had ppl who were LEARNING wrap my babies leg. They did an extremely poor job on that!! Then the hispanic man continued to tap on my shoulder "mom" "mom" as if I wasn't listening . Of course i was listening i was just trying to comfort my daughter u sick man!! I highly recommend you don't go here at all almost no nurses/doctors were caring or respectful. I do plan on reporting these ppl ASAP

My daughter was brought to this location by her summer camp last year because of stomach pain. They wanted to rule out appendix issues. As parents we tried to get answers online & on phone but the facility would not answer questions and was not transparent with our concerns or any pricing. They did a urine test & CT scan & sent my daughter back with camp nurse. We have PPO insurance w/BCBS. Three months later we received a $17,000 bill! Dell Childrens wants to charge $17k for a 2 hour visit. This is egregious. They are not following new legislation on transparency & they are price gauging. They should lose any tax breaks & be investigated.

Unfortunately the last review is spot on true I arrived there tonight and I asked a lady whom was there with her infant how long she has been waiting.. her response Iv been here since 11 and when I ask it was 2am ‍ I walked out with my son .. I arrived at 1250 left at 221 and NO I won't return! good luck to those whom have to wait the 5-6 hrs

We waited 7.5 hours. How horrible when you have a I'll child with 103 degree temp. The doctors comes in decides without full review of my grands child it's the flu. How can you determine that - you haven't looked in her throat, nose or ears. So don't take temp. I suggested step at which point she checked her throat . I then caught the doctor in hall and requested covid test , doctor seemed irritated saying this is not a rapid test sig HR and it would take 3 days for results. I said that's fine so she ordered the test . We are still waiting for discharge paperwork and I had ask for them to take her temp. Find another place - this place is a nightmare - you hound to get I'll waikgnr for 8 hours in the waiting room with coughing sick kids

We put down a deposit (well over $1000) for my daughter's surgery that was originally scheduled at Dell Children's, but her doctor then moved the procedure to another hospital. Dell kept the money, however. We've been calling the billing center for weeks, but they are absolutely useless. All they can say is, "Refunds take up to six weeks." And they've been saying that for the last three months.

I took my 1 month old son up here, Sadly we will never be going back this place is a joke I had higher hopes since it was dell children's but I was highly disappointed with them. Vary rude and unorganized if I could give zero stars I would!!

by the time your child is seen, they'll have organ failure and need a transplant. then their 20 year old staff will demand you do with your child what they want you to do. oh and by the way, your child cannot leave the hospital after they've basically ripped them apart with surgeries they didn't need in the first place. this is a clown's show and your child will pay the ultimate price with their life. a shutdown is what they need. there are other evil intentions and motives here at play. they're just playing doctors and nurses. god will have his vengeance.

Thank you for proving my point. And now this response needs to be elongated because the turdburgers at Yelp require a longer...

After contacting the COO's office about the insanity that was settling our bill, I was told we would receive calls within a half hour from Brad who I think was from the hospital, and Miguel, who is from R1 or R2 - the billing contractors they use. They never called. I ended up calling a local politician to get contact info for someone at the hospital who could help, and finally, 6 months after this started, someone got in touch and consolidated our bills from March. We found a new specialist for our kid in Houston. This, and we live in the same neighborhood as this hospital.

Terrible service , had me waiting for 5 hours while my baby was burning down y'all don't of bitches ,

We unfortunately had to come here with our newborn for an emergency but the on the upside the people were genuinely friendly and the wait was not 492649 hours. The ER was quite empty where we were waiting but they had a lot of seating and restrooms nearby. We were called back within 30 minutes and the doctor was in to check up on our baby soon after. Both doctors who saw our baby were very honest, calm, and had wonderful bedside manner. Parking is plentiful and they have a lot of signs to follow when you come onto the campus so it is very nice to find your way to your section. We did not have trouble finding the ER even though we were flustered.

I got hurt so much by them! The billing department is always lying, looking for excuses, not responsible! They refunded the second payment but set the balance back to our account, pushing us to pay over and over again! Now it's even over due! At the mean time the supervisor Earl told me just ignore that! I won't be bothered by that anymore! But the account was showing overdue! I don't know if it will go to collection! They let me make so many phone calls, spending so much time on phone and I was depressed! They are hurting me too much! I cried again and again! I couldn't believe this even happened in America! And in a hospital!

I hate to write this -- and this reflects the state of medicine in general -- but these people really don't have a clue as to how to handle children's needs for comfort and safety. They may provide toy kits, paint the corridors in bright colors, and offer various facilities designed for children, but when it comes down to the nitty-gritty, it's just another cold hospital. What I mean by this is that my child had an operation scheduled. Not only did we wait an exceedingly long time for the OR to be free (typical), but we fully expected that when it became available, our child would be either sedated or asleep so that s/he would not be see the operating room itself. Instead, what happened was that a smiling team of nurses and assistants arrived to *walk* our child *alone* into the operating room, where she was asked to lay down on the table and put a gas mask on, again without the comforting faces of her family members. Our child had plenty of time to see the glittering, sharp stainless steel instruments arrayed nearby, and for weeks afterward our child had nightmares about seeing the scary tools. It was a traumatic event for the child, one that was easily preventable. By the way, I expressed my dismay when the hospital personnel arrived to walk our child to the OR, and the hospital personnel were dumbfounded by my reaction, as if what they were doing was the most logical thing possible. Another sign that this is really a hospital designed to treat adults in children's clothing.

Was told to come in for my son. Went to the ER and got there before 1am and waited in the waiting room for three hours before being bought back to a room where we waited for another 45 minutes, my baby is 1 month old and his normal doctor's office opens at 7:30 we might as well waited since by the time we got out of Dell's the office was almost open. The nurse Kyle came in and told us he was stuck in another room. My husband had gone out to the bathroom and he has been sitting at the desk chatting. So basically he lied. I definitely won't be bring my son back here. And we had to pay $200 and were here 5 hours...

I wish I could give DCMC especially the PICU 100 stars... Not just because of the phenomenal job that they did but the people and processes. This was a well oiled machine! The staff was so positive and professional... We where here over Christmas time and they worked hard to make it special for all the children. Truly feel blessed!

0 star if I may. They let your toddler sitting there waiting for 7 hours. Referred by family Dr.