Delta Air Lines

Another satisfied customer using Vic all purpose LLC shuttle service to bring them to their Delta airlines flight.

To be clear, I really enjoyed my flights to the UK and back on Delta in December. I was ready to make that our new go-to airline for a huge amount of international travel that comes with my husband’s new job. Unfortunately, that is not to be. After spending $1300+ I was surprised and disgusted to discover that I, as a customer, have no value whatsoever. Delta does not believe my purchase is worthy of miles. The only explanation I could get was “it’s in the fine print.” Well, I’m not wasting my message in the “fine print.” We won’t fly you again, as long as your policies discriminate against those of us who can’t afford thousands of dollars per ticket. We’re speaking with those dollars, taking our business to an airline that rewards ALL customers for their loyalty. Interestingly, there are many.

Lately, all their flights are delayed so much that I would miss my connections if I take them. I have also frequently sat on the runway at the ATL airport waiting for a gate to open…when there are hundreds of gates, and they could find one so that we customers could make our connections if they cared, but they really don’t. Nothing is truly about the customer anymore; only the profits.

The only airline I would fly. These pictures don’t do justice but next time I fly for sure I will have more. The greatest food especially if you are flying with their partner Air France. The planes are spotless. They put great emphasis protecting the passengers with the pandemic. I love to communicate with them through their Chat Program. I was caught on a lockdown in Greece. I returned back home because of Delta. A representative from Chat took hours to coordinate my trip back home. October 21 I ran late to Richmond International heading to Greece. I was in tears loosing the flight so I reached out to Chat. No problem, flew two hours later and connected with original flights. Their prices are reasonable and they offer affordable upgrades. Fly Delta. I love flying with Delta. The Service is implacable and the Food is very good. I have been flying with Delta for years and never had a bad experience. When I fly I always book Delta One - especially when I fly long Distances. PS .The unknown!

Delayed my flight 2 hours and never gave us a reason, when I tried to get on a earlier flight so I wouldn't miss my sister's wedding they gave me every excuse. But when the people behind my ask to be put on stand by then let them. After an hour of back and forth then then let me on stand by just for them to change there mind. They let 6 others people who ask After me on the flight but yet I'm out a luck. Due to there negligence I was 3 hours late and missed my SISTER'S WEDDING

I have been a loyal and frequent flyer with Delta Airlines, but my recent experience has left me deeply disappointed. Delta seems determined to provide the worst possible service, and this trip was no exception. My journey began in Germany, flying KLM to Amsterdam and then Delta from Amsterdam to Detroit and onward to my final destination. The experience was a cascade of failures: delayed flights, a complete disregard for special dietary requests placed 20 days in advance, and chaos at the baggage claim in Detroit International Airport. Even Sky Priority-tagged luggage, supposedly a privilege for Gold Skymiles members, arrived last. This begs the question: what exactly distinguishes loyal, frequent flyers from occasional travelers on Delta? In an era of technological advancement, one would expect customer service to improve, yet Delta appears to be heading in the opposite direction. The crew's attitude was disheartening—stern, unapproachable, and indifferent to passenger needs. The stark contrast to my recent Lufthansa experience was undeniable. Lufthansa staff were cheerful and attentive throughout the flight. Special meal requests were handled seamlessly, with ample provision for every passenger's needs. Their restrooms were immaculately clean—a far cry from Delta's dirty, neglected facilities. Delta, it’s time for a reality check. If you want to remain competitive, re-evaluate your priorities, train your crew to focus on customer service, and start delivering on the promises you make to your passengers. Continuing down this path will only alienate loyal customers like me.

Was actually trying to rent a vehicle at the airport. I don't fly. Needless to say, the Carla car website didn't refund my booking fee and hertz/thrifty/dollar car rental, I gotta give props when deserved. They actually made up so many creative ways to deny my renting of any vehicle within a 30 mile radius, that I had to bow my head and silently remove myself from their presence.

The only airline I would fly. These pictures don’t do justice but next time I fly for sure I will have more. The greatest food especially if you are flying with their partner Air France. The planes are spotless. They put great emphasis protecting the passengers with the pandemic. I love to communicate with them through their Chat Program. I was caught on a lockdown in Greece. I returned back home because of Delta. A representative from Chat took hours to coordinate my trip back home. October 21 I ran late to Richmond International heading to Greece. I was in tears loosing the flight so I reached out to Chat. No problem, flew two hours later and connected with original flights. Their prices are reasonable and they offer affordable upgrades. Fly Delta.