Delta

Absolutely Shameful Behavior by Delta Staff – Especially Jan at Baggage Services I’m appalled at the treatment I received from a Delta staff member named Jan, who was sitting at the baggage services desk. My luggage arrived severely damaged, and I went in to file a claim. Jan didn’t even bother to stand up or inspect the damage. She sat there, completely uninterested, rude, dismissive, and dripping with condescension—barely acknowledging me as a customer. When I expressed my frustration, she had the audacity to say—to my face—that she would "take the complaint and also decline it." Who says that? That level of arrogance and blatant disregard for customer service is unacceptable. I calmly requested that she at least allow the complaint to go through proper channels, rather than dismissing it outright. Instead of showing any professionalism, she escalated the situation by calling the police on me. Over what? For asking her to do her job respectfully? The supervisor on duty wasn’t any more helpful, and I ultimately had no choice but to walk away without any resolution. I later found out that I’m far from the only person who’s had this exact experience with Jan. Seeing others echo the same issues makes me wonder how someone with such a track record is still employed—especially when her behavior seems to disproportionately target certain people. I personally felt the sting of racism in the way I was treated, and that is not something I say lightly. Delta, you should be ashamed—this kind of employee represents your brand at the ground level, and what I experienced was anything but humane or professional. Disgusting and shameful.

I recently traveled from Punta Cana to Las Vegas via Atlanta with Delta and encountered not only delays on both flights, but blatant discrimination, property damage, and unprofessional conduct from multiple Delta employees. Despite my fare including a carry-on and personal item, I was forced to check my carry-on in Atlanta, even though other passengers behind me were allowed to board with theirs. My partner and I were clearly profiled based on our national origin and sexual orientation, which is discriminatory and deeply offensive. I was told by the gate agent that Delta would cover any damage to my bag. When I arrived in Las Vegas, my bag was scratched and visibly damaged. I went to the baggage office to report it, where a rude Delta employee kicked us out, claiming the office was “too small.” We waited outside, only to watch her invite a white passenger inside right after us—an appalling display of preferential treatment. When I asked to speak to a supervisor, she called the police on me, falsely claiming I was yelling and causing a disturbance. A witness who saw the entire interaction confirmed to the officer that I had done nothing wrong. This was not only humiliating but an abuse of power and an attempt to silence a valid complaint. To top it off, Delta refused to cover the damage to my bag, citing “wear and tear,” despite forcing me to check it against my will and giving me a false guarantee at the gate. This experience was degrading, discriminatory, and emotionally distressing. I have filed formal complaints and am pursuing legal action. I expected professionalism and fairness from a major airline—not targeted harassment and abuse. Delta, do better. This is not just poor customer service—this is a violation of basic human decency and civil rights.

2/15/25 on dl807 back to NY I notice the plane right wing started smoking as we was leaving the gate. I asked a few passengers on board was this normal they said yes. I have been on plenty planes and never seen a right jet engine smoke white smoke at it .so I ask the flight attendant is the supposed to do this without looking flight attendant shook his head and continued walking up front . As we get to the runway the plane started smelling like gas and other chemicals but the gas smell was really strong I say to the flight attendant I smell gas . Again they ignored me. I yell another flight attendant what's that smell. They tell me they going to find out . As the plane is creeping to the runway . I panic stop the plane stop the plane we going to blow up it smells like gas . Plane goes in a lil frenzy plane stop captain comes out. Tells us they had a bleed system malfunction. Tales us back to the gate deplane the plane cause of the smells. Give us a 12 dollar voucher for a 9 hr delay ..if our plane would of took off lord knows what would've happened and am extremely freaked out about my ordeal. What a experience. . Delta please do better I saved half a plane and the captain knows this!! What would've happened to us if we would of took off Delta??

Delta has become complete trash. They forced me to check my carry-on when i get on the plane half the overhead bins are empty and then my computer gets damaged in the bag and they claim they are not responsible! They didn’t even give me an opportunity to take the computer out. Complete trash and yes i will be reporting them to the BBB. Don’t fly Delta!

Spent almot TWO HOURS in bag drop line. They had ONE person for bag drops. She then clocked out and no one was running it for a solid 10 minutes. The agent asist line was empty but they won't take some customers to speed up. Props to one of the managers who came over and sped things up. They later started speeding things up and had more people. This shows they had the capability to, but just chose not to and have extra workers hiding. This is the bag check in for all of Delta and they treat it like it was a gas station in the middle of nowhere. Everything else went great though.

Do not flight with them!! Cancelled my flight ticket wrongly due to "fraud" and also made up and excuse someone called their company to cancel my flight. Then charged me $150 USD more for the flight to catch at last minute. They even said my ticket was not paid for but I have receipts and booking code. I had to rebuy my own ticket again on the spot and suddenly my credit/debit cards were declined by them (but worked perfectly after). Had to move money to different card and they claimed my bank declined it because i didnt put travel warning on it (which I did). They are full of lies. I emailed customer service and their response is tough luck our fraud system is in place for a reason- great so u can cancel tickets with NO WARNING and resell them at 3x the amount of other airlines?!

As always, they were professional, courteous and on time. The only thing is that they need to update the seat cushions. They are starting to break down.

I was at the LAS airport a day before my flight because I was having issues with the check-in, and to my surprise, my reservation (LATAM) was a mess. I want to leave this comment specifically to praise John's work. He was very helpful and tried to assist me in every way possible during the 5 hours I spent at the airport trying to resolve my problem. Now, before boarding my return flight to Brazil, I noticed I got a seat upgrade, and I think it might have been thanks to him. Whether it was him or not, thank you anyway, John! The aviation service world needs more people like you. Happy New Year!

I love everything about delta Staff are so kind and I got a card from the captain! It's just that the seats aren't close to the windows so I can't see the outside well but Atleast there's a tv. Best trip to Las Vegas on delta

Discriminated against, lied to, and humiliated by Delta Airlines staff. I flew from Punta Cana to Las Vegas via Atlanta and had one of the worst travel experiences of my life with Delta Airlines. First, both of my flights were delayed. Then, in Atlanta, I was forcibly required to check my carry-on bag even though my fare included it and passengers behind me were allowed to board with their bags. This felt like blatant discrimination based on my national origin and sexual orientation, as my partner and I were singled out while others were not. Knowing from past experience that checked bags often get damaged, I asked the gate agent if Delta would be responsible for any damage, and I was told "Yes". Upon arriving in Las Vegas, my bag was indeed returned scratched and visibly damaged. I immediately went to Delta's Baggage Services office at the Las Vegas airport. There, I encountered Dynita, who identified herself as the RC Supervisor. She rudely told me to get out of the office, claiming it was too small. I waited outside with my partner, but when a white American male arrived after us, she welcomed him in without hesitation. It was clear, targeted, and documented discrimination. When I respectfully reminded her I was waiting and asked for a supervisor, she called the police on me, falsely claiming I was yelling. A witness on the scene explained to the officer that I had done nothing wrong and was calm the entire time. This was not just retaliation--it was an abuse of authority and a humiliating, degrading moment. Eventually, Jam, the Delta supervisor (Employee Y), came and took photos of my damaged bag. He then denied my damage claim, citing "wear and tear," despite the fact I never agreed to check my bag in the first place and had only done so because I was forced and misled. I have begun pursuing this matter legally and am in the process of collecting evidence, including security footage and police bodycam recordings, to prove the discrimination, misrepresentation, and abuse I was subjected to. Delta Airlines, this was not just a customer service failure--it was a gross violation of my rights. You owe me a formal apology, compensation for my damaged property, and immediate accountability for your staff's actions. Dynita and Jam should not be in positions of customer service or leadership. Unacceptable, traumatic, and deeply disappointing.

I am kind of mixed about Delta right about now. Normally, they are the best and you get what you pay for. Lately they have been partnering with various companies to help get you get miles. I connected them to my Starbucks and received 10,000 miles. This was kind of cool, but I do not travel as much as most people. So, my points have been sitting and collecting dust. Then I saw that they also partnered with Lyft (briefly I think) as well as Hertz (who I loathe). So, they are making an effort to give their customers some incentives. However, it does not draw me in because I cannot afford their tickets and I really do not travel much. In December 2024, I wanted to come to Idaho. I haven't been back for a couple years. So, I went on various websites to find plane tickets that I could afford. I found plane round trip tickets for $135 with Delta. I immediately took that offer because they are normally very expensive. It came at a price, I had to be there at 5am! Normally, they have it together. This time they did not. When I made it to Seattle, the crew at Delta were just scrambling and left the passengers scrambling. The board was not updating from Vancouver to Boise, which was confusing everyone. They huddled around their computer and finally told us to go to another gate. This left us with roughly 20 minutes to take the train to catch our flight. I guess our original flight had an issue because as soon as I made it to Boise, I overheard Delta talking about a fuel leak....thankfully not our plane. My trip back to Vegas was almost as interesting as the trip to Boise. I think we were running a little late because I nearly missed my flight from Salt Lake City to Las Vegas. Normally Delta has their ducks in a row. Right now, they do not. I hope that things get ironed out soon because I would like to fly again. Until then, I am taking road trips!

First class pilots, flight attendants and passengers. They are very welcoming, friendly and accommodating. Keep us abreast of flight changes and weather patterns including turbulence. Made sure passengers got their fill of snacks(I asked for one of each!) and beverages. Cleaned up as we flew and just a great experience!

Once again Delta screwed me with baggage fees when I tried to use miles on Delta.com. I get a message stating "An error has occurred while processing your request". And when you try using miles when you check in, they can't process miles or an ecredit. This happened just a few days ago and also happen back on a trip in March. And no one can give an explanation. It is not about the cost, but the total failure with their online system.

I have to give Delta credit, they really do try their best to make the flight a nice experience. We recently had a delay out of LAX and they gifted us 2500 Skymiles for the delay. I was appreciative.

If I could give zero stars, that would be their rating. My family was scheduled to depart from LAS to SEA at 1105 on Sunday. The web site and flight tracker said on time, all the way to scheduled departure. About a half hour before boarding, they announced that they were missing a pilot. I am a pilot with 26 years experience in the USAF and have many friends flying with the airlines. When they say that, it is an automatic cancel, they aren't going to get someone short notice. Yet they carried on with the charade. Finally, almost 2 hours after scheduled, they canceled the flight. My DIL waited in line for about 1.5 hours before getting helped. They could not get us a flight out until Tuesday, wonderful. When asked about hotel vouchers, they said "we are out". That is NOT an acceptable answer. After leaving the gate, we were required to go to their baggage claims office to try and get our bags. Why the heck they couldn't just treat it as an arriving flight and off load onto a carousel, I have no idea. The wait in line was 2+ hours, so we decided to come back later in the afternoon. Guess what? THEY SENT OUR FRICKIN' BAGS TO SEATTLE. Never again, I will walk to my destination before I ever use Delta again.

Delta air lines is always a great experience. We flew from Vegas to Salt Lake City, and the flights were nice and easy! -fast curb side check in for your bags -quick boarding -on time flights -upgraded planes -the plane we were on had TVs in each seat, as well as a plug in for USB, each TV had a very wide selection of movies, TV shows, music, and games! -please note that if you are on a quick flight (less than 1.5 hours in flight time) you will not get a complementary beverage. But, water or coffee will still be offered, just not the full range of sodas and juice's. Great airline with friends staff and clean planes!

On 8 August 7am we approached the check in desk only to be directed to another desk. I see this as bad service. As I approached the desk two employees were taking and I said could we check in? The lady seemed very upset because I disturbed her conversation. She asked if we had tickets and I said well I tried to print it from home but before I could finish the lady said the answer would be no. I felt this lady was going to be very rude throughout my interaction. I asked her something and she claimed she couldn't understand what I was saying. I spoke in English during that time and very clearly. I now realize she was just being disrespectful and tried to belittle me in front of others. I would never fly with this airline as long as these kind of people work here she was black female with braided hair. She must of done this before because her words were not very kind. This lady must really hate her job. I hope that these employees get better customer service training. My flight was to Barcelona. This happened in Harry Reid Las Vegas airport my connection flight was in Atlanta then to Barcelona. I can't believe I was treated that way. Those of you taking delta airlines beware of bad behavior. I wish I could have taken her picture and got a name. She knows who she is and I'm pretty sure she will do this again. I guess it was my fault because I booked with Air France.

Flew round trip on this airline. The planes are always clean, the flight crew as a whole are always nice but 1 of 6 is distracted. The flight itself is managed well by the pilots. The departure and arrival were smooth, the pilot completed a fluid 360 that was as smooth as butter. The reason for my 3 stars is that for my most recent 3 flights my chosen seat has been given away. Why do I keep flying with them, because the places that I travel, the time slots and path are a best fit.

Delta Flight Crew was Awful & Rude What happened to the Client being treated with some dignity? Flight #1021 May 23rd Out of Las Vegas to Raleigh Durham Bottom Line - Worst service ever ! Sitting in Comfort Plus (you pay extra for this seat which includes drinks - not on this flight) Red - Eye Flight Only food available/ offered: chips / almonds and some other light snacks - The service started basically about 40 minutes after take off - not too bad As far as a Beverages Nada, Nothing Zilch was offered? No one "Ever" asked if I or anyone around us wanted something to drink. Dying of thurst I when the attendant finally passed by (felt Like forever) I stopped her asking for water - she rudely & with attitude replied it already came by? I politely explained that no one offered us any beverage service? So with a huff and a puff she walked away doing Nothing! Meanwhile the first class attendant heard the conversation and went to give me a cup of water (which was warm water) That's Nice - Ugg - at least it was something. To top it off & much to my surprise just a few minutes later another attendant walked up to where the comfort plus starts (where we were sitting) She had a full tray of cups filled with water - she just walked to the back of the plane not asking anyone if they would like a cup. It's like they just didn't care. For all the years I have flown Delta I have never seen where the attendant didn't stop at each row to at least politely offer a beverage. Just poor service and treating the client with an attitude. Extremely Unprofessional

Been a few years since Ive flown Delta. Flight was slightly delayed (30 min). Smooth but slow boarding process it seems. App works okay l, would rate it 3/5 stars. Gate agents and flight attendants were friendly. Free in flight Wifi and messaging.

Wonder if I just haven't reviewed Delta on a trip here before... I've certainly flown Delta here plenty of times and have never had any issues. As always - Delta remains my airline of choice. Their app could not be easier to use for booking, bag tracking, rebooking in delays, airport maps, etc. their app has always been head and shoulders above their competition. Planes are ok - older but seem to be in better shape than American or United. Love the perks of being a SkyMiles member like priority bag and free bags and priority boarding and free seat upgrades. They're doing a great job. I'm happy.

Worst experience ever. Initially purchased comfort class. Then due to a change we were given a "discount ". You failed to mention that included terrible seating. Totally blew this one Delta. Never again! Wish I could leave negative stars. The founders would fire you!

Smooth sailing to and from Las Vegas. The flight attendants were very efficient, friendly, and gave us food and drink service twice plus asked if we wanted more. They helped with the movie screens when issues arose. They were very efficient and helped find us a shorter line to check in our luggage when the line wrapped around four lane long. Everyone was so friendly and helped make the trip a success.

Extremely dismissive, unprofessional and rude. Sabrina c. And Ngay - supervisor and manager. We had checked in 1hour early at the kiosk for our flight (policy dictates 45minutes cut off for no boarding pass issued so we had to check out geolocations to confirm). We were kicked from our flight, charged more, added layovers. Throughout our brief interaction, we were repeatedly given patronizing reminders that "basic economy" justified providing us with lower quality service. Service should be consistent for all clients. It was very disturbing to see this type of culture coming from management. This issue needs to be investigated.

Total COW POOP! Imagine this. You arrive 45 for your flight. You are told by the check in desk that you missed bag check in ($30). Bring your bag to the gate, and they will check in for you there. You get to TSA.l.... you are told to take everything out due to liquids in suitcase. You tell TSA what the front dose says for delta. They tell you too bad. WHAT?!! 10 mins later Flight starts to roll out. You're not on the plane because TSA wants to make sure I don't make a bomb with my wife's lotion, toothpaste, and hair conditioner. 06:31 Made it to the gate. Flight 06:29 Gone. Went to the help desk to get a refund for luggage check-in due to conflicted information and missed flight. THEY DO NOT PROVIDE RUFUNDS??!! For a checked bagged that we were told to take to kiosk prior to flight? WHICH HELP US MISS OUR FLIGHT?! ReALLY?! As much as we travel, never have we missed a flight. Worse customer service ever - desk did not call up to let kiosk know we arrived on time -bad information from rep about luggage (Not even mad at TSA.) -no refund for a bag we did not check in? -flight left at 06:18, flight departure 06:29 This was just all bad. DELTA NO MORE! Going back to United Air.

Delta Air has a gift card promotion: if you buy$300+ gift card, they give you $20 Starbucks reward. *************DO NOT BUY Delta Gift Card. ********** It did not specify you cannot use it for seat upgrade and luggage charges....After you pay for it and started to use it, then they tell you so. The nightmare is I bought 3 tickets , the total change was $1100.82-$300 gift card=$800.82, and the screen shot also shows $800.82. Somehow Delta charged me with weird number $136.95+ $436.95x2.....in addition to $300 gift card. Because gift card need pin and number that took me a while to enter.. then the price jumped into $436.95 x3=1310.85. They said someone grabbed the seats during I enter the gift card number. I was told "SORRY, we cannot help." For $20 starbucks coffee reward, this type nightmare is not worthy. I can simply enter my credit card number and get the lower fare. Now I have to pay$200 more for the same Itinerary . The breakdown of the charge is so confusing, I can't even understand it. The total amount Delta charged my credit card is not as simple as screen shot shown. It is very misleading and confusing.

terrible customer service in presence and online, cancelled our flight and placed us on a virtual queu where our turn was 1.351....

Coming back to Las Vegas from Minneapolis after a business trip, I flew on Delta. The last time I used Delta was in November 2014, when my dad and I helped my grandparents, who were both in their late 70's/early 80's at the time, fly from their summer home in Maine to their (now former) home in Mississippi, with a connecting flight in Atlanta. The four of us flew first class on both flights and we were treated like royals. Now, come eight years later, I got to experience the first class perks again during my flight back home to Vegas (my company paid for this flight, win win!). And let me tell you, I cannot rave about this enough, but this was probably the best, most comfortable flight I've had with Delta. There was a bunch of leg and armrest space, which I very much appreciated. I'm 5'4" and tiny, so my seat had the perfect space to it. There were USB ports on the seat in front of me and in the middle compartment, so I got to charge my phone for the entire duration of the flight. And the best part about this flight? Dinner time! I ordered a complimentary beef meal with mashed potatoes, carrots, a salad, and blueberry cheesecake with coffee. I finished everything except for the blueberry cheesecake, which was a little too sweet for me. The coffee was amazing too! A thousand times better than those other snacks they serve. With TVs on the back of every seat, I watched two different hockey playoff games on live TV. Our flight was scheduled to arrive in Las Vegas at 8:31pm but we ended up getting in a half hour early, which was VERY awesome. What was supposed to be a 3 hour and 21 minute flight ended up being 2 hours and 55 minutes. Would very much like to fly first class on Delta again! Thank you!!

Customer service is absolutely atrocious! Good luck getting a hold of a human being. Four of us missed our Alaskan cruise because of two delays, equaling 9 hours. On a simple nonstop flight from Las Vegas to Seattle. They had the nerve to offer me a $50 credit?? That is a total joke and is actually insulting.

Just landed with a smile on my face thank you to Michael! I was flying home from Seattle to Vegas this evening! From start to finish the staff was amazing! But Michael went above and beyond, I'm an anxious flyer, hands down this was the best flight crew I have ever witnessed. Thank you to the moon and back! And once again, thank you Michael for just being you!

What is wrong with DELTA. Everything!! Worst experience ever. We Purchased 2 round trip tickets from Las Vegas nv to Buffalo ny with a layover in Detroit. I tell you I've never been so frustrated and pissed off! Not only does this airline charge for every.single.thing they are uncooperative and rude.We ordered help/wheelchair to get to the gate since my sister is disabled and cannot walk to far. We had 30 minutes to get to a far away gate. I asked the attendant where our assistant with the wheelchair was... she says oh they're not her yet. -yea that's a far gate you better run!WTF! My sister had to walk up the ramp and wait for me to find a wheelchair. We literally had to run to find the elevator then go down to bottom Concorde to get into another elevator to get back to the main gate and we hear last call for boarding. I ran the entire way! We just made it. So furious with this torture I will blab to anyone that will listen to NOT fly this airline.

Upon boarding my flight to SLC. The announcement was made for all active duty military members could board. I approached the gate agent and she stated that she did not need to see my military ID and that if I was lying that karma would come back to me to assume I was not a service member. As an advocate for Delta flights I was appalled by this comment. This was uncalled for and unprofessional. Delta should do better.

Packed planes and late departures. Loading and unloading really slow. We got there okay.

Going through the Sky Priority line this morning was a nonstressful experience at LAS airport. The representative was pleasant, very efficient, and very helpful. 1 bag was checked in, and directions were given to proceed to the D terminal. Even though this is not a Delta Hub, it's refreshing that Delta has a strong presence at the Las Vegas Airport.

The worse airline ever After 4.5 hour delay that 3.5 hours sitting in airplane and losing my connection flight , had to wait another 5 hours at connection airport ,, they didn't do anything to make it right for me or others ... never ever go with delta not suggested to anyone this is the second time happened to me

Great !!! Great !!!! Customer Service From The Representative Miss Tracy She Was So Nice, Kind, and Very Professional and So Helpful We Need More Representatives Like Her and She Is From Minneapolis. Thank You, Miss Tracy For All Your Excellent Service and Help

Terrible airline with unprofessional service. They cannot explain to me why I am not entitled to a refund when presented with all the evidence of a wrongful denial. They don't try to understand your facts and just refer you to their links that has no relevant to the case at hand. Will need to elevate to another level !

Sure. I'm flying economy on a work trip to a short haul destination LAS-SEA. All I wanted was to not be treated like sheep on a plane. Tbh, I almost never fly Delta because I lived in SF for most of my adult life. For work, I chose Delta because the flight times were optimal. To my surprise, their economy seats have a pretty decent entertainment system built (which is a luxury, in my book, for domestic airlines). United doesn't even have entertainment systems for First Class. The ground crew are polite and courteous. The gate check in lady was super helpful. She gate checked my bag and share that Delta doesn't charge for checking in carry on size bags at check in anymore which is a nice change. Despite being on flight in the Covid era, I felt safer as Delta has hand sanitizers at the front of the plane and the crew handed out disposable wipes at boarding (I'm one of the few wearing my n95 facemask). And, of course, I found this nice note on my chair waiting for me. Very nice. Sometimes small things can change a person's day.

Delta terminals are easy to find and up to date. Would like to see more outlets to charge your electronics.

I really only fly Delta unless there is an extreme reason not to. In and out of Vegas is an ok experience that is more a product of the airport layout than anything Delta does or doesn't do. This airport is a drag. You can get in and out of Vegas from most any delta hub which is convenient. Planes are always full of Vegas party people as well as conventioneers. The Delta area of the airport is pretty nondescript. This terminal is also bland as far as food and beverage options go. Too many slot machines! There is a Starbucks kiosk but then they are everywhere. The seating is blah. There is no sky club. Needs more outlets and space to plug in and work since there is no club access. It's not up to Deltas normal departure area quality for sure. I don't think people coming here care. They are already trashed or hungover and are barely aware of their surroundings?

Wheelchair assist for arrival in Las Vegas would be hilarious if I had not been in pain at the time. We got off the ATL to LAS flight and the was no Wheelchair assistance, in spite of fact of making advance arrangements. One Delta agent tried to help, by repeatedly using his Delta Radio to call for help, but no one responded - until another Delta staff told him he needed to keep the talk button press down for all the time he talked. When he did this you could hear his voice echoing throughout the terminal from the other Delta agents with radios set to his frequency (this was 30 min into our wait). We never got help with wheelchair assist and after 45 minutes my 67 year old wife began pushing my wheelchair to baggage claim. The was one Delta employee, who was not part of the wheelchair team (I think he was a gate agent) who did volunteer to escort us to the correct ADA elevators to get close to baggage claim (via skip escalators) as he could without grossly neglecting his assigned job (I think he was on break). He was a very nice young man, I hope he did not get in trouble for leaving is reg position and we made a point to tip him - if not for him, we probably still be rolling around the halls of the airport seeking a way to escape with our luggage. Because of all the delays our luggage was spread out to one of two groups by the time we arrived 1) 1 bag was clustered in a pile of other unclaimed luggage; not near the carousel we were assigned, but two carousel to the right. 2) The other luggage was in lost baggage area. When my wife arrived at lost baggage area and saw our bag she, she showed ID and went to pick it up. The Delta agent looking over the unclaimed luggage pile stopped her and said she needed to first go to into office and provide identification. My wife tried to show the Delta agent her driver license and he physically turned her around towards the Delta lost baggage office door. My wife walked into this Delta office, with this same Delta agent right behind her. The two female Delta agents in the office, after telling my wife of their Delta own experience (being on duty from 7 am the previous day to that day, to about 1pm that day). The two Delta ladies told both my wife, and the same Delta fellow who followed her in and was standing eerily close/behind my wife (in an exacerbating tone, it seemed these three Delta employees had some internal and ongoing battle going on over who was to do what), that it was his job, not their job, to check ID and provide luggage. The Delta fellow did not apologize, he just walked out and had my wife provide ID (and took it this time) and then let her grab her bag. I will not go into further detail, lets just say the Delta fellow was extremely rude and unprofessional, even after seeing that our bag had a bright Blue and White Handicap tag on it. Leaving and returning Atl Delta was great - Leaving Las Vegas was great - and airplane staff were beyond great (but we were flying first class). But a side note, I did a stupid thing, I went on the Delta web site to make sure I followed Delta procedures, complete the forms in advance correctly - only to find out that both airports Delta seems to have different procedures that are not on Delta corp website. ATL did not want the form posted on Delta web site at all, LAS Vegas did take the form, but used it to fill out a different form (I think the forms had the same questions, but in different order and look). The was a few other minor issues, that I would not even reference if not for the totality of the above. So I would not give Delta an overall F, maybe a B minus (with a note that their handling of arrival at Las Vegas was an F and otherwise would have gotten an A - Delta Las Vegas has some serious issues it should address as more of it's customers follow overall US demographics (older travelers, with a good population being handicapped)

I flew Delta because I had $ from a COVID cancelled flight. So not impressed. From broken airplanes with long delays, "losing" the money left over on my cancelled flight credit, refusing a day pass in the Sky Priority club, it's just been miserable. I flew first class which was not a luxury at all. The only benefit was no luggage fee. Little unmasked kid in the gate area is clearly sick, coughing his head off, but I'm sure he will be on the plane. I'll avoid Delta in the future. Edited: another delayed flight. What a surprise.

It's rare I give a good review to an airline (that's not even my favorite one but maybe now it is), but today they deserve it. Yesterday I had a first class trip but once at the gate I started feeling really ill. I informed them to not board and they went out of their way to get my checked bag out of the plane that was right about to depart. Everyone was polite. Today I contacted them and they tried everything in their possibility to get me a new trip at no cost. Even I had to downgrade to comfort class (lol that's cool it's a red eye I wanna sleep) they did get me first class on both my return flights. No fees and so much understanding even I didn't have to prove any medical condition. Thank you delta.

I really do hope every time I fly, It would be with delta. When that happens, it's always a great experience. Our 4 hour flight from vegas to Atlanta was completely full, yet they did a great job with a steady, non chaotic boarding. I love that the aircraft has TV for each seat, you can use your headphones or buy theirs for $2. There is such a great selection of movies and tv shows. There was even a charging dock for your phone/tablet. I traveled with my 2 teenage boys and what intrigued them the most was they could play video poker on that tv, with the rest of the passengers lol! Service was great, they made 2 rounds offering snacks and beverages. Flight attendants were so pleasant. The captain kept us posted about the flight details the entire time. Good job delta!

My recent flight Vegas to San Diego(Delta 5850)got 80 minutes delayed, that sucked. It costs $30 to check in a bag, that also sucks. Only water was served, no sodas or booze, that sucked too. Then when we finally landed in San Diego, we got stuck on the runway for 30 more minutes, that really sucked because we were just so damn close! Still, we got a decent deal at $129 per person one way. Southwest and Frontier wanted a lot more of my cash. Staff were friendly at least and did their best.

Big shout out to Alvin & Kristen they're both working in ticketing.Very approachable,professional & helpful.A big asset to the company & they're both deserve to be recognized by there manager.Big thank you both....

Nice staff. Well treated by entire crew. Nice planes with screens showing entertainment, flight status, etc.

Looking to book a flight and all I'm getting is a recording/automated system that cannot provide the answers to my questions. So instead of transferring the call to a live person, I'm being disconnected. Very poor customer service.

I felta lot of negative things about Delta over the years. When I used Delta to fly from LA to Vegas and Atlanta via Vegas, I had iffy experiences despite getting good deals. As far as I can tell they've only gone downhill from there, with extra baggage fees and what not since then, but so have most airlines. I try to stick to Southwest but Delta is decent for reaching Vegas.

I honestly can't believe AMEX, would deal when booking a flights with LIARS @DELATA!! Why? Did I pick a seat with my purchase, IF IT DOESN'T MATTER! you gave the seat I PAID FOR & CHOOSE,TO I DON'T EVEN KNOW! I Seriously thought I paid for that specific seat????? specially when I picked it from your flight program! Liars!!!!!!

The people at the Harry Ried international airport ticket desk on July 11th 2023 were very disrespectful and unhelpful. I had to book another airline and it cost me an extra 5000 dollars out of disgust. This was due to a passport that was set to expires days short of my return from Italy. I decided to visit Italy and the itinerary this changed the return dates when I realized this I asked them for help and recommendations on what to do. I could have canceled and made arrangements at that time. I was issued a voucher; I had to use the tickets before the following May. As a teacher traveling to a conference in Salamanca I flew to Seattle to get an emergency passport. When I spoke to the ticket officials they were rude and unprofessional. One of them said I was crazy when trying to explain my situation. This was because I was simply tired and could not reach the customer service lines. When I called on more than 4 occasions I was on hold for hours and disconnected 2 times. This kind of behavior is unacceptable from a major airline. I will never travel with Delta again.

I needed to change my flight with Delta to an earlier time. The plane was a 737-800 rather than the 757 that I had taken there. Newer, but less roomy. I had booked Delta Comfort, but I had a center seat. The unfortunate part is that I had absolutely no room on both sides of me. In fact. I believe I was smothered. It was an awfull trip and I called Delta for a credit of the comfort upgrade. They complied which was good.

*****WARNING***** Dont use this airline if you have a peanut allergy, or don't want your flight to be changed twice with an unexpected 3 hour layover. I booked my flight months before I traveled for 8pm return It was later changed to 5pm and then changed again to 2pm with a 3 hour layover. If you're traveling with kids you know how hard that is. During the flight, I requested two snack packs with no nuts and one with a chicken salad sandwich. I received two snack packs with nuts. The nuts weren't prepackaged so they fell into my children, who are allergic, and ended up causing an allergic reaction. They are afraid of their epi pens due to a past experience and they start crying assuming they would need it. The flight attendant was able to find benadryl but it was expired......lucky it ended up helping....... All in all I'll never fly delta again

My favorite airline. I think they have the best customer service out of all of the major US airlines. My most recent flight with them, the flight was delayed 2 hours. The delay was posted early and I also received a text telling me so. I was already at the airport so I walked over the the gate to find out more information. They had sodas and waters for the folks who got delayed. What a nice touch. One of the things I love about them is their pilots as well. All of my flights, the pilot or captain are very good at communicating with the passengers. Whether it's turbulence or something else, they let you know what's going on. Always my go to choice for flights.

Delta cancelled my flight back from Africa. They gave me two choices. Come back early or come back late. I could only cut my vacation short so tried to work with their phone support to get flights back. Typically its three flights to get back home but they couldn't come up with a flight plan without me paying more money or staying days in random cities. I told them i would use another carrier if they pay for it and they said that's fine but you will need to file a claim when you get home. I did that and after months of emails back and forth they said they are not going to pay for it as its not their problem. Too bad as they have been good up until now. One more flight i already have booked with them and then no more. United is just as good. No reason for poor customer service.

I've been a Skymiles member for a number of years (before Delta consumed Northwest Air). I always fly Delta. For the first time in my life, I need a bereavement flight. I contacted Delta and their bereavement "discount" still makes the flight cost more than a normal booking done a month in advance. So much for actually caring about their customers. I think it may be time to switch airlines. $805.40 for a flight that last year, during the holidays, with advanced booking was $487.20. Last year's flight INCLUDED Christmas and NYE, whereas this flight is beginning of December. There is absolutely NO WAY the increase can be attributed to inflation. Delta Air Lines should be ashamed of this type of usury.

I've been using delta for a while and had obtained medallion status. I am flying way more now but somehow my status has disappeared. I called and spoke to a rep who I drugged me to go online and reclaim my status to I did. Only to learn that the reclaim my status option has been disabled. In addition the app is now working poorly. I can find better flight times on other airlines and only flew with delta because of the status.