Sheila C.
Yelp
I have been waiting for this restaurant to open for a while now. My husband and I were excited to see it being built a few months ago. Our sons love barbecue, so any chance that we can get to try new places that offer barbecue we take advantage of. I came here on a Sunday with my children, my sister and her kids. It was about 5:16 PM when we started to look over the menu. One of the girls in the back was staring at us the whole time and I assume she was just waiting for us to finally order. It took us about five minutes or so to gather all of the kids' orders. When I finally went up to the cashier, the nice girl asked how she can help before I can even open my mouth to start my order. Another lady, a few feet away from her, yelled at her and said "we're only serving drinks". I looked at the time and it was literally 5:22 PM. The mall closes at 6 PM. I looked straight at the Hispanic lady and said thank you and she smirked and did not say anything to me. We could have easily spent over $100 and helped this business out. But because of the rude customer service we received I made sure to leave this review and make it known on the Internet as well. The treatment that we received that day was horrible. I ended up taking my kids to the Philly cheesesteak fast food right across from them, they were so happy to help us even if it was 5:30 PM. We spent about $80 on food over there and ate in the food court. We watched these workers at Dem boys barbecue, clean and continue to turn customers away even as they were taking their time to look at the menu and going up to the cashier and ordering. Mind you, this was all at 5:40 - 5:45 PM. They should have placed a sign that they were closing early or that they were only serving drinks. I feel so bad for the owner Ralph, because he could have made so much money that night, but he is unaware that his workers were turning people away. This business will fail for sure unless he gets new employees that are compassionate and willing to promote this business. Customer service is so important nowadays.