Armando Garcia
Google
We were staying at Buffalo Bill's and opted to have breakfast at Denny's. The host, Ruby, was very pleasant and welcoming. Ruby told us that there was a 5-10 minute wait.
After a few minutes, the manager came over and sat us at what he called the "VIP" table and asked us for our drink order. We opted for one regular and a decaf coffee.
Our server, I believe her name was Magaly, came over and took our drink order, again, and our meal order. After a 45-minute wait and out of decaf coffee, I was able to flag down a server. She happily brought more decaf and explained that due to the restaurant being busy, they were out of caraffes and would gladly refill my cup.
After an hour wait, I asked for an update on our food. And, we finally received our food, mildly warm. Our server brought me my scrambled eggs and pancakes, I told my server that I had requested sourdough bread instead of pancakes. She ran to the kitchen and brought the sourdough bread, and our server exclaimed enjoy . And, I responded...We'll try. Our server then proceeded to show me a screenshot of all of the orders that were on the screen with an angry look and said how she had to fight for our food order.
I looked at her and said, "Can I get a smile?" She smiled and walked away.
I feel that my reviews are alwfair and true, but this was the longest wait period in my review history. I truly sympathize with the wait staff, but an update is appreciated.