Denny's

I want to first start out with the service. Devon our waiter went far and beyond to make us comfortable. They are renovating the whole place so when I ask where the bathroom was at he said outside and around the building. It was late but I had to go so I started walking out and Devon came up beside me and said I’ll walk you there. Y’all he was maybe 18-20 but his momma or Grandma raised that boy right. As a waiter he was awesome ! When we paid for our bill he went and got us a driver discount card and explained how it worked and then walked us to the door and opened it for us. He was such a sweet young man that made my momma heart melt I ask him if I could hug him and he let me. Devon did awesome! The steak was very good and eggs but hash browns fried in too much grease that’s why not 5stars. But Five stars definitely to Devon. I will just go back to see his smiling, caring, sweet face. Thank you Devon for being a great young man!!

The service here was terrible — extremely bad. I simply asked politely how much longer the food would take, and the staff member started yelling at me, saying, “I’m not the cook. I don’t know how long it’ll take. You just need to wait!” Very rude and completely unprofessional. The Black server’s attitude was unacceptable.

This was a great experience from the time we walked in until we left....Donald greeted us, interacted with my grans and was very pleasant!!!!The food was good and my grans really enjoyed their reindeer meals😊The wait wasn't long, in fact it gave us time to talk a d listen to some good music....Thanks or great service!!!

Horrible service. The lady server had a full blown 10 minute conversation with her customer friends while I and 2 other customers were waiting to be seated. Also not once was I offered more coffee. The food I got was satisfactory though. The previous day they had me pay before I got my food.

Steak eggs and Hashbrowns were delicious! Breakfast was good! They need to hire cooks that stay their full shift so the waitress doesn't have to run both sides.

Top tear customer service. Our hostess where's many hats and still was attentive to our table and this was new years day.. my food was a 10 hubby was a 7. All the staff in the dining area checked on all table.. Great strategy and team work. Ty you all at this location.

The cashier was extremely kind and attentive she answered the phone, came outside to guide me to the entrance, made friendly conversation, and patiently waited while I looked over the menu during a system reboot. She was clearly handling both front counter duties and order coordination on her own. The issue was the cook, who was playing loud videos, laughing, and repeatedly demanding that she complete items that should have been handled from the kitchen. The arguing happened in front of customers, another guest was ignored, and the environment became uncomfortable enough that I canceled my order.

Worst freaking place ever. Service was terrible. And then she charged me $2.50 more than I was supposed to pay. Ughhh. Took 30 minutes to get my coffee. Took 45 to get food. Then after I paid and looked at the ticket, she tried to argue with me because she charged me for the wrong thing but I had no idea because she never brought me a ticket. Do not go here unless you want constant frustration.

The food was mediocre. The waiter was super nice and attentive. The facility was a bit smelly though which was a turn off. The staff were all friendly.

Worst, Most Unprofessional Experience Ever at Denny's I've never left a review like this, but my experience at this Denny's was so unbelievably awful, it deserves to be shared. From the moment I walked in, the staff was rude, inattentive, and completely unprofessional. We were ignored at the entrance for nearly 15 minutes while employees stood around talking. No greeting, no apology. When we were finally seated, our server clearly didn't want to be there. Eye-rolling, attitude, and not even pretending to care. We waited over 30 minutes just for drinks, and when the food finally came, it was cold, poorly made, and missing items. Trying to flag someone down was nearly impossible. They avoided eye contact like it was their job. If I could give zero stars, I would. Save yourself the time, frustration, and money--go literally anywhere else.

Hi it's my birthday. Visited Dennys for my birthday day reward . It was fantastic hot , fresh , and free . The service was excellent the lady that waited on me was very friendly and polite. This location was in Lancaster I dropped by after work in that area. This location is at truck stop lots of people in and out but clean and friendly nice seeing so many different people. Ambiance was that of truck stop. Ty Denny's for making my birthday special.

Came in about 11:30 pm on a Sunday. Noticed there was only one person in the kitchen, no host or waitresses. But wow were we pleasantly surprised. The cook, John, blew our minds with his hospitality, work ethic and generosity. We did notice that the manager knew we came in and just decided to leave John by himself. A woman did come shortly after to help I believe. 1000/10 service and would definitely return for John! He was awesome!

Great experience..the waiter was very kind and attentive...Mr.Jones. The food was on point..most definitely recommend the Denny's on Bonnie view lane

Horrible service! I stood in front waiting to be seated for 18 minutes while the waitress and cook were laughing with friends and family at the bar seats. When I was finally seated I was told I'll come back in 5 minutes to take your order I said I'm ready to place my order. I was ignored and the waitress walked back to her friends and family. I tried to wave her over she ignored me further. There was another customer waiting to be seated this whole time as well! The waitress finally came to take my order 12 minutes later! I gave her my order and she said I'll be right back with your drink.... She brought my drink I asked for a straw and she walked away. 37 minutes later she brings my appetizer out and says we don't have what we need to make your meal... meanwhile I've been watching their party of friends and family get served all their food and drinks and refills... it took 37 minutes to make chicken strips and fries... I could've drove to Walmart bought a bag of premade frozen chicken strips and frozen fries and bought an air fryer and made it all myself in less time! So I told the waitress I'll just eat this but can I get a straw please she grunts and slams it down on the table and walks back to their group. The other customer has been asking for things and trying to order this whole time as well and also getting the same treatment! About 10 minutes go by that my food has been out the waitress comes up to me and says you have to pay now I'm leaving. I said I wanted to order something else and I was told you should've ordered when I told you we didn't have the food to make your meal I said never mind I don't have enough time to wait for anything else. She proceeded to tell me I needed to pay already so she can leave. I went to pay and my meal that was not made was on the ticket. I said I'm not paying for something I didn't get. Eventually she took it off and I paid. I sat back down to eat my appetizer and I asked for a refill on my drink, I never got a refill. I ate my food and left! Highly disappointed in this Denny's! I eat at a Dennys at least 3-4 times per week all over. Being a truck driver we eat at a lot of restaurants and fast food places! This visit was horrible in every aspect! If I could give no stars I would but I had to give at least 1 star. Being at a truck stop your bread and butter, meat and potatoes, your money makers are the truck drivers that come in to eat..: remember that!

The service was down right bad, and bad for Dennys standards. Waited 30 minutes to be seated even though there were only 3 tables occupied. The waiter didn't want to be there. Wouldn't verbally communicate. It was absolute insanity. The food was mildly OK and barely met the bare minimum standard. If the bar is that they didn't poison me then well yes I guess they did their duty. I frequent Dennys locations several times a week all over the western United States and this is my worst Dennys experience by far that I've had in years. I mustered up a $1 tip and I definitely felt that was extremely generous considering the experience I received. I would skip this one at all cost going forward.

Was horrible I was double charged for my meal took me months to get my money back and it was above $60

As you can see from my photo, I placed my order online at 6:17pm. The app stated that it would be ready at 6:37pm. No problem. I got there at 6:30, told them my name and was told it was going to be a few more minutes. No problem! We were a few minutes early anyway. We looked around the attached trucks stop for a bit, but went back and sat down in the waiting area to wait. Time passed. The guy that was there before we even got there waited. Time passed. I noticed that they had placed someone's order on the counter, but they didn't call out someone's name, so it was assumed that it didn't belong to anyone who was actually waiting. Time passed. People came in to be seated at tables. Time passed. People came for their pick up orders. Time passed. Excuses were given that they were 30 minutes behind. Time passed. The guy who was there before us got upset and went to the counter, but returned defeated. Time passed. Finally, I gave up and went to look to see who's order was on the counter. Lo and behold! It was my order. Sitting there. Getting cold. I lost it! Seriously I had sat there for 30 minutes, patiently waiting because I understood that stuff happens. But, no! The complete incompetence of the 6 employees (not counting the cooks) to not perform a simple task of calling out someone's name is just frigging mind blowing! This isn't about being understaffed, this isn't about being too busy. They weren't on either count. This is about completely ignoring the basic tenets of good customer service. And, to top it all off, we got home with the cold food minus the toast and the broccoli that should have come with our orders. We suspect that poor man is still waited there for his food. To be clear, this is the Denny's on Bonnieview and I-20 in Lancaster, TX

The GM was excellent gave me everything I needed food was delicious and hot great customer service from my server Donald. I asked who the manger was his name was Randy this has been the best I've seen this restaurant since I've been going here I've been living in Lancaster for 29 years.

The wait was long due to a short staff which wasn't a problem since I knew going in. The issue was with the incorrect amount of time I was repeatedly told my order would be ready. Please don't lie. The two employees I did have contact with were pleasant to me but not to each other. Then to receive cold hard scrambled eggs & bacon that I waited for close to an hour made this visit one to offer advice to avoid this location.

Friendly waitress, no refills on drinks though No jelly on the table, that would be nice Young guy working wasn't friendly. Would return again

Servers were talking and not tending their customers so everyone was leaving. This place used to be good but i guess they just need mature staff again.

This is by far the worst restaurant I have ever visited. Being located at a truck stop, I believed would be a plus! No, no, no just the opposite there was no love for the trucker in that place. The service was so slow, it became clear that all the truckers have been held up at Denny's and unable to make to their destinations.. I couldn't go without exposing this travesty posing as a restaurant the food is poorly displayed without any care for the customers. You examine for yourself from the pictures and let me know if you believe this restaurant cares for the people it's there to serve?

One star just because I can't give 0 . Horrible just horrible service food , the worst place I have been. Waiter work looks like he is home , flip flops , shorts and hoodie. Manager just want show that she is tanking care but actually she was just make the two girls (waiter) that was trying to do their best , nervous. I wish That the size of the portions can be like it is in the pictures. Because is absolutely different. Only one man work in the kitchen for all restaurant maybe that's the reason that everything was burned.

I really didn't like this place they didn't ask me if I was okay with whit chocolate when i asked for chocolate pancakes!! didn't cook the food right the bacon was burnt and the eggs were still raw my husband meal was messy n burnt as well customers service was not great at all could not put 0 stars but need to pay more attention to customers !!

Unwilling to correct order, which is all I wanted. Would not give corp#, hung up the phone after leaving me on hold over 10 minutes to get the number. The manager was the rude one. 35.00 of food and it would have taken correcting a couple of things. I asked her(manager) was she upset, I should be upset. I only wanted my order fixed. Attitude.

It's so long before I got served. Because there was only one server. I fell asleep after o gave my order only to be waken up to reconfirm my order and my drink hasn't been refilled. I will never comeback here. It's been 19minutes hungry sleepy and no food plus no refills drink. Half eaten my food, server has my glass. So I haven't had any refill drink. Got my refill, just have a bit left from my food. I am never coming back to any Denny's from now on. Final nails in the coffin. After eating I haven't received any bill so thought I have to pay on the counter and still on the counter I have to wait. Dam this ain't my Day.

They can't get a online order done on time and when o asked for a refund the supposed manager refused to refund my money saying I reordered thru door dash which I did not these people are racist thief's don't order from here Don't bother calling the store they have the phone off the hook

stay AWAY !!! the guy at a cashier dosnt have any idea how to use it. Small side of salad insteaad of the big one for 5.99... Wrong dressing. Worst dennys o have ever been

If you want to feel like in the getho, that's the place for you. Loud waiters talking to other waiters. Waiters that finish their shift stay there to hang out and make so much noise. Food was good tho. My waiter was ok. Flys everywhere over the place, on the plate. Floor was soooo dirty. I know that area of Dallas isn't the best but try to avoid by any cost.

We were here around 1230am there were only 3 people working and were busy but very attentive and made sure we had whatever we needed multiple times. It was a bit of a wait to get our food but the service itself made up for it. Will be back!

SERVICE SUCKS ASS!! waited over n hour to even get our order took then waited for another hour for our food. wasn't cooked all the way the lady had to much stuff going on couldnt even managed one table at a time kept apologizing for nothing wasn't doing shit just shitty ass service..

Ghetto young kid with dread locks had quite the little ghetto attitude simply because I went in looking for a menu while no one was at the front counter servicing the custos, so he told me I couldn't, since there was money was being counted in the back. First off, I wouldn't have known if he wouldn't have told me. Second, why are you announcing it for everyone to hear as if that adds any more importance to your job. Third, how about a little bit more humility coming from you of all people and instead try helping me instead of acting like a total dork about it. Oh yeah it's not just Dennys, it's the pilot flying J and all it's surroundings areas, bad area for anything service related. Yeah don't come here

Service sucks! People are rude! The cook in the back screaming at customers from the kitchen!! More than 85% of the staff standing around doing nothing at all on their phones

I have eaten here before, and I was. Very disappointed when I ordered on Sunday. I walked in and their way q line of the 6 people ahead of me. Their was no clear direction for wear to pick up my to go order. So I waited for 5 mins. Then I looked inside and noticed a ton of empty tables and the lady who was checking customers out. Was also waiting tables. I cut the line. As found my food. Once I made it home, my food was greasy, that I just threw it away. Why would you give someone who ordered a pancake and French toast only one syrup and butter? So disappointed I will not be eating here again. Sincerely, Upset customer

The location is superb! Justice had absolutely amazing service. Please ask for her on your next visit! 5 stars!

I rate this place a zero due to being denied twice and the management was know where to be found say the worker elder that was there. But at the front greeting cash out slash check in there's was a young lady there that denied me say only doing takeout at 9:22 pm but I come back 25 min later and there almost packed with dining inside the restaurant. Then she she's that I'm pissed off so she tries to accept me inside to cover own job. So I tell them I'm report the petty bs they are doing. And they get hostile with me.

This has to be the worst Denny's I've been to I don't care what shift. I eat Denny's every other day in a different city and state yesterday I ate Albuquerque New Mexico great service. Dallas Is messy I've been in here 30 mins the same eating steak has been at the counter the entire tim. The staff don't care about the job at all especially the night staff.

So I went up their on nov 4 at 9:40 and I asked the one at the register if he could bring me some syrup and he started to give me a whole attitude and I didn't like that so if y'all can pls fix that with him it will be better for me and everybody.

The service was great and there pancakes and ham were good.. And they didn't take a long time with my order and it was 8 of people that order!! And I will be back...

This was sadly the worst Denny's experience ever. The server was nice but my husbands food came out fifteen minutes before mine. Once I finally got my food I had barely cooked bacon when I asked for extra crispy then I bit into my chocolate chip pancakes which were actually blueberry, the hash browns were barely cooked and my husband asked for his toast probably six times which came at the end. Rock hard toast with no butter. So glad we waited for that. Pick a different Denny's

Hands down the best service experience I've had in the last years. It was a very busy day for them and yes we did had a long wait BUT every single team member made us feel at ease, something that is very difficult to do. I want to give a very special thanks to Tina the manager, Demario, Dominic, Malcome, Danzelle, Alyssa, Jacqueline, Mary, Shakiera, and Maria. (Yes I ask for all their names) everyone did an amazing job, when I'm back in town from California I would very much like to visit this place again. All of you were great!!!

I got a message from Yelp saying my food was ready and I get here and everyone is lost! My food was even started, and when they start it they messed it up. Cook can't even read the descriptions no onions and what does he do he doubles it. I would not come back here again.

This food is disgusting! The picture looks great, but as soon as you try, you vomit, money wasted.

The waitress was nice enough. But the food wait was over a hour long. Wrong orders and eggs not cooked all the way plus cold. Money wasted.

Do not, I repeat DO NOT come here please. The staff is not trained correctly and unprofessional everyone is just talking to each other not caring . One of the staff members was trying to flirt with me in front of my significant other, I got buffalo wings and when I got them there was no sauce or ranch with them. The country fried steak was bland and the toast was stale. This was a waste of money please don't eat here

Do not come if you have little to no patience they always are so lost with everyone's orders and so late even if there's a little people in the restaurant. And if you think u want to bring your family DONT it'll ruin your day. Some staff don't want to attend you.

Terrible! My kids and I sat waiting on our server to acknowledge us for about 10-15 mins. Once the food was out she disappeared for a long time we got nothing we needed. It's like the night staff just doesn't care at all smh.

I would leave 0 stars if I could. Stopped in for lunch at 12:15 and told it would be a 30 minut wait JUST TO GET SEATED. NO CUSTOMERS IN THE RESTURANT! Were told they had to clean the grill and stock??!! Really, at lunch rush hour??? This place needs a manager with a clue. Come on Denny's, don't allow this!!

If I could give the a negative rating I would I sat at the counter for 45 minutes waitress acknowledged me as soon as I sat down Couple more people came in sat down after me they got there drink and food order and served to them and not one waitress had even ask me what I would like to drink

They brought out the wrong salad 3 times. Then when they got it right, it didn't have the added meat. Then they told me the meat was sold out nationwide. Didn't have pot roast sandwich so I changed order to crazy spicy skillet. They brought out a supreme skillet. Waited an additional 20+ mins for correct order just for it to not have eggs I added. My wife's fries were cold as well. I asked the young lady for a coke. She came back and said they didn't have coke, they only had Diet Coke and coca-cola. Go figure... Then when we were leaving and were trying to pay the order somehow got lost in the system. Then they tried to make us wait until the manager got back from the bank. After several minutes of waiting I just asked the guy at the register to ring up a new order and I was finally able to settle the bill. Would not recommend this location at all!!

Came here with my uncles who are professional drivers...... well started off ok, sat us down waiter was cool took our order then all of that changed when Raymond brought our pasta we ordered without any sauce.... just noodles meatball and cheese. When asked umm what do we do with this, he responded the sauce is not ready.. so confused we asked again like why did you bring it if the sauce is not ready? Raymond responded "why you talking to me like I'm retarded" then walked around the store using explicit language cursing at us and throwing around plates and unnecessary comments. Best part tho was I was taking a video of the pasta that was brought out while this all happened. So keep a look out on social media Denys you are about to be top news for your local news! Also manager "mark" does not care about what happens here he walked over after asked for a manager and said well what should I do?!?

I have to say this is the most disgusting dennys I have ever been to, waitress is extremely rude, I didn't get what unasked for I got a jalapeno burger instead of the alvacado cheeseburger, there was oil in my hot coco, OIL!! Never ever again will I come back to this dennys. Health inspection really needs to do a surprise visit. Loo

DISGUSTING location I wish you could give 0 stars. I hate to even do this because I have never complained there is always good service AT OTHER LOCATIONS, but this certain location was very very dirty. To start off, we waited about 40 minutes to get our food and for it to come out all wrong. One of the pancake plates came with something green in them, had to take them back and wait another 20 minutes probably even more for hers and also her food that came with the pancakes never came out. The meals we ordered came with toast, we never got the toast and when I mentioned that our server said that the toast doesn't even matter we are still going to get charged it was about 4 sets of toast missing. ANOTHER set pancakes had paper in the butter. We were also missing another set of pancakes. Another plate we ordered with no ham still came with ham, basically ALL plates were wrong. We were there for like 1 hr and 30 mins and still didn't have all the food. Terribly understaffed and I understand that but we were still being charged for all of the food, food we did not get. We argued with the server and "manager" none of them had name badges or uniforms. We were willing to pay AT MOST half and they were still trying to charge full price. Absolutely not. Disgusting y'all need help.

Very clean and the food was good. 4th time here this week. Only place out here that's open this early. The food has been good and the place clean.

Worst service..... very dirty.... first time had a steak with too much salt told them and they took it and replaced me after 5mins with the same steak... I could see the cut I made in my first steak .... I left ... today my second time here thought maybe it was one of those days went again ordered breakfast honestly the serving was a mess and there were blood marks on the plate.... I just paid and left.... never again at this location... honestly they should just shut down this location.... very poorly organized

If I could give zero stars I would. We stood at the host counter for 20 minutes and the staff just looked at us and made no attempt to do their jobs. There were only three tables of people in the entire restaurant as we went at 10:00 pm.

Don't stop here...just keep on driving. Trash on the floor, we were sat at a supposed clean table but it had food crumbles & used paper place mats. We weren't even given menus (had to walk back to the host d stand to ask for them). If I weren't so tired from driving we would have gotten up and left.