Shenni C.
Yelp
Dear Denny's corporate,
Z aka Zenaida, aka Zena was a wonderful server And should be promoted to train others on a regional level. Her friendly demeanor made us feel like there was a homecoming even though it is only our second time frequenting this location.
She was like my second brain. She brought what we needed even before we requested for the items. For instance, I wanted steak, she would say,"would you like me to bring the A1 sauce?" If we ordered hash brown or over easy eggs for example she would say, "would you like me to bring the hot sauce?" Details that every customer appreciate. She was receptive, responsive and made sure we were taken care of at every stage of our meal.
From beginning to end, she made sure we were heard, helped and served.
We were having a terrible time w customer service at Walmart. However, after coming to Denny's, Zenayda, turned our whole experience around to a delightful experience. I can even define the experience as refreshingly joyful.
We came back today because we knew she would not disappoint. And we were right. The moment we walked in, she waved at us, multiple times with a bright smile. It felt like family was greeting us at the door. It is Christmas and she was beaming with excitement to serve. This is customer mastery at it's finest.
A+ on the food and consistency + 6 stars on impeccable customer service!
She made us feel like we are at the center of her universe, albeit there whole restaurant was full, busy, and buzzing.
Thanks, Zenayda! You made us feel really taken care of. Keep up the amazing work.
To those frequenting this establishment, ask for Z! She is a wonderful host and a pleasant human being all around.
To corporate,
Great work on this hire. I hope to see her services scaled on a regional, even national level. Denny's is the American hallmark and Z is the poster child for meaningful service That is quite memorable.
Merry Christmas everyone!