Heidi M.
Yelp
At this moment I should be enjoying the second act of The Shining Opera, but I'm not. Instead, I am sitting here angry and disappointed, because I missed the show due to DCPA's lack of organization and parking. I live in Lakewood, and I left my home a little bit after 6:00 p.m. for a 7:30 showtime. I gave myself ample time to get to the DCPA; however, I still missed the show because the DCPA garage and the Convention Center garage were both full. From the time I arrived to the intersection of 14th and Lawrence to the time I realized I would have to miss the show, I sat in my vehicle for over 45 minutes, while other frustrated guests tried to park in garages that were already full. Once I arrived to the Convention Center garage for the overflow parking, I was told to immediately turn around by an apparent staff member who, instead of attempting to help the guests, simply waved his arms at people and yelled, "We're closed! We're closed!" At that point, it was already after 7:30 and I knew by the time I found a spot to park, got to the Opera house, showed my vaccination card, and made my way to my seat, I would have been extremely late, and probably would have been given a hard time by the usher. I was very much looking forward to this event and am incredibly disappointed that the DCPA does not do a better job of ensuring parking for it's guests who paid for overpriced tickets. I would like to think that DCPA would try to alleviate this unfortunate matter, though I find it unlikely. That assumption is based on the fact that DCPA clearly does not care to accommodate its guests by providing sufficient parking, and it does not bother with providing customer service by placing staff members in parking garages who can actually help guests find a place to park. DCPA should be ashamed of itself. I very much enjoy going to the theater, but I will not be attending any of its shows in the future because I will not be giving it my business, nor will I be dealing with the frustration and headache of the impossible challenge of simply finding a place to park. The way DCPA treat its guests is disgraceful and ridiculous.