Jacquelyn M.
Yelp
Last year, I invested in a SCUBA course, trip, advanced certifications, and all new gear through Denver Divers. The gear included: fins, snorkel, mask, dive light, a BARE wetsuit, rentals, a new BCD, etc.
I noticed two ~1" slices through one of the wetsuit legs (see photo) and brought it back to the shop within 30-days of purchase. The shop originally agreed a box cutter must have caused the damage. I was told to leave it with Bonnie so they could exchange it through the manufacturer. When I did, Bonnie made a comment about the damage being caused by "a fingernail". I didn't think much of it at the time. I repeated the shop's original feedback and added that "a fingernail" cannot cause 2 parallel slices 3/4 deep through a new 5mm wetsuit, at the ankle (see attached). I ordered a new BCD the same day.
The new wetsuit was supposed to arrive within ~1 week and the BCD within ~6 weeks. After both deadlines passed, I started following-up via phone and email. I was initially ignored. Several more calls and emails later, I was told, "another month"... "another week"...."another month"....for about 6 months. When I eventually demanded an answer, the shop began gaslighting me (see attached).
It appears they've lost my wetsuit.
I've traveled with several customers who have had dive computer and other service problems. I wanted to give DD the benefit of the doubt. I wish I hadn't.