Joan C.
Yelp
I ordered a birthday cake for my daughter in law several weeks ago so I would ensure she would have it for her party. She loves dessert design cakes and this was the one thing she kept asking for. The day I was to pick up the cake, (Tuesday) the Nashville area was covered in snow so I called the shop to see how I could get the cake for the party that night. No answer. I called all day and even drove across town to the store in snow myself and it was closed. My daughter in laws party was in a couple of hours and we had no cake. So, on the way, I stopped and bought her a cookie cake instead. Obviously a huge disappointment to a dessert design cake but we had to have a cake. Again on Wednesday I began to call dessert designs and again no one answered. On Thursday, I called and finally spoke to someone. I was told that because of the ice and snow they were unable to get to their store, which I fully understood and told her so. However, I did not understand not getting a phone call or anything letting me know they could not get my cake for the date of my event. She actually never apologized at all and then asked if I wanted to reorder. I did reorder because that was the only thing my daughter in law wanted me to get her. 2 days later, my cake was ready. When I went to pick it up, nothing was said to me at all. No apology, no discount, no explanation. Nothing! This establishment has started reading their own press and gotten a little too big for their own good. When customer service is not a top priority, then you do not deserve my business. I will not be buying any more cakes from dessert designs and have and will continue to tell of my experience.
