A L.
Yelp
We were at Destino early in July to attend the Rumors-Guy Gerber party and want to share our supposed "VIP" experience.
We have been coming to Ibiza for the past eight years and have done VIP throughout the island. This was our first visit to Destino. We were very excited.
There are two reasons VIP is important to us, service and privacy/security. Both of which were severely lacking. During the evening our VIP space as used as a highway for "friends of the DJ's". At least that's what we were told in rude tones as they shoved their way through. They actually seemed to be people plucked out of the audience to take selfies on stage. They left glasses near our drinks, which for us is a safety issue. We don't know these people and are always cautious about who is near our open drinks. Which again, is why we pay for VIP. Being shoved aside as we were dancing so someone could pass through is unacceptable. We mentioned to our host several times and got a shrug. Finally as a woman literally pushed me over as she shoved her way through I had had enough and asked for the manager. A banda was put up but by then it was too late. The experience was set and we left before the night was over.
Frankly, this is the worst experience we have had on the island. If there are so many "friends of the DJ" perhaps Destino should arrange for them to have a place to drink and sit so they are NOT pushing the other guests and not using the VIP spaces of the guests who have paid.
I sent a similar note to the management in the hopes that they would acknowledge and address the problem and somehow convince that this was a one time anomaly. Nothing, no response, no apology, no commitment to improve.
The experience and the lack of professionalism from management on follow up shows the lack of care they take with their guests.
We will NEVER return and I urge you to go elsewhere, anywhere except Destino, for a true VIP experience.