katelyn henry
Google
TLDR; Automatic 20% gratuity for my party of 3, inexperienced (?) bartender, but great food
I want to start this review off by saying that everything my party of 3 ordered was one of the best tasting meals I’ve had in quite a while. Collectively we ordered the bruschetta, cheesy bread, salad, fettuccine, pesto, and a pizza, and every single item was next to impossible to put down and had me drooling for my next bite.
That being said, our experience was quite an odd one. Like others have mentioned, there was virtually no one in here for the dinner rush on a Monday evening. Our waitress was nice, but I admit every interaction with her seemed like it was only her first or second time ever serving, and it seemed like she was the only one in the from of house. All of us ordered drinks, the other two with me ordered off of their drink menu and as I saw that they offered two different kinds of margaritas I asked if she could make a traditional one, to which she replied they can only make what’s on the menu. Noticing there was a fully stocked bar behind us, I didn’t want to ask, but I ultimately went with the lemoncello. It was alright. My friend who went with the signature old fashioned (which came out half full) asked us to each try it. I am extremely skeptical (just as all of us were) if there is a chance she potentially.. forgot to add the liquor? The same friend ultimately went to order a beer (off of the beer menu) to which she replied she can’t get because it’s in the basement… and she can’t go down there. I truly felt a bit sorry for her as I did not want to make her feel stupid, but as the dinner went on every single interaction just kept myself and my friends looking at each other like… seriously?
I want to again note that the food was absolutely delicious. By the time the bill came we were stuffed, had to go boxes and agreed aside from the weirdness it was a good meal. Then we noticed on our bill… 20% auto gratuity… as a party of 3. This is not my place to dispute the unfair wages servers make, and regardless of all the things I noticed she was still kind, attentive and did not forget anything we ordered, and deserved a great tip. However if this hadn’t been the case, it’s absolutely insane to imagine tacking that on with all the foolishness of not being able to get certain drinks offered, not seeming fully trained.. on top of which I don’t believe the auto gratuity was posted anywhere on the menu or in the restaurant! I would really love to see the owners response to this and hopefully they can make some changes. I would love to eat here again, potentially take out, but I do not imagine I could dine in again without some serious effort.