Claire Dalton
Google
So I frequent this store a lot and actually like it. However, tonight as I walked in with my fiancé to get one small item around 9:29pm there was something we did not like. The hours say this store closes at 10pm, and again we walked in at 9:29pm. I'm not sure what the issue was with one of the young ladies working during this shift but there was obviously no self-checkouts open (like usual as of lately) so unfortunately yes it means we had to let you check us out. But the female behind the counter who had what appeared to plaits or braids in her hair with a skully cap went behind the counter as we walked up but had her back to us and huffed and puffed several times to show her irritation that we came to the checkout counter. Then proceeded to continue doing so with her back turned to us, and as the customer (and yes I've worked in customer service retail before) I should not have to make an announcement to you that I'm standing here at the counter. As if her attitude and passive aggressiveness wasn't enough, she then proceeded to say, "So y'all just going to stand there and ain't gon say anything?" I just looked at her and gave her a look that showed I'm not entertaining her ignorance. Then she said, "Okay was that it? 😒" and we said, "Yes." and of course she continues on with the attitude and then says, "Okay.... have a good night 🙄😒" after she rang us up. Again I wasn't going to dignify her ignorance with a response. But I am writing this review so management can know one of the young ladies that worked that current shift tonight needs to be reprimanded and she definitely needs to be retrained on what GOOD customer service is because that clearly was not it at all; I have definitely always experienced better customer service from other workers there during the day shift and the night shift, but this is the first time I experienced extreme rudeness from start to finish. Again I've worked in customer service and retail and I understand it can be a frustrating job and it could be long days for people, however if you're going to project your negative mood and attitude onto the customers then maybe that's not the job for you and don't show up to work. This is another reason I agree with what other customers have said about the self checkout lines; if customers are going to have to be dealing with disrespect like that on a regular basis then the self checkout lines need to be open for us to check ourselves out in peace.