Ali N.
Google
I'd start by saying it's hard to find a Cigar Bar downtown that checks all the boxes when it comes to cigar selection, service, drinks and food. This place misses on a few marks.
The Cigar selection is okay. I'm sure it might cater to the casual smokers, but if you like specialty sticks then I'd recommend bringing your own. They have a cut fee of $10 per cigar if you bring your own sticks so be aware of that.
As for the drinks. The liquor selection is definitely lacking. Not many scotch and bourbon options at all, they have the bare minimum which for a cigar car is disappointing. The girls ordered an espresso martini each and one came out different than the other which lead to some confusion between us, the server, and bartender. Once that was sorted out, instead of remaking it, they just reshook the martini with the coffee beans still in it so you were stuck with little coffee bean bits inside your drink. Not very enjoyable. Also the other Espresso Martini had 7 beans in it which was a bit strange as well and is a small detail but details mater when it comes to customers experience.
The food menu isn't something to brag about, and it's my understanding some of the options aren't available which is disappointing. I do recommend the ice cream though, it's sourced from a local spot.
As for service, the first time was dissppointing / almost non-existent and service was extremely slow when we did order a drink. BUT I will say this last time our server was great. She made sure we were taken care of and helped sort out the drink issue which was appreciated. The ashtray though was starting to overfill a bit and not addressed which all ties back to details that contributed to customer experience especially if you're at a place for a few hours.
The decor is nice, and the music can be loud at times and when it's busy the noise level is very high but it's a cigar bar and that's to be expected.
They do charge an automatic gratuity to your bill and if the service isn't up to par it feels like you're being taken advantage of.
This place does have potential and I'm sure some customers have a good time. Unfortunately it just wasn't the case for myself and the people I was with.