Die Halde

Let's start with the pros: Staff is very helpful and try their best. Definitely friendly and professional attitude. Food was good and plentiful. The spa is fantastic and we loved the sauna and had a very relaxing time. Can definitely recommend it for a quiet and relaxing wellness-weekend (if you can get a room - see below). The massages we booked were absolutely amazing and the therapy staff was exceptional. I would just come for the massages and spa again, not so much for the hotel. Now for the cons: Firstly, since it was our first time, we were given some information on rooms and check-in but when we waited at the desk to be seated for lunch (which was supposed to be included) and told the staff we were house guests, we were seated in the regular restaurant and given an regular menu. I twice told the staff that we were house guests and asked if the food was included here as we were told. Both times we were told yes. After we ordered food we were told that this food we just ordered was not included and they made a mistake as only the buffet at the other room was included. Not ideal, but we put it down as an honest mistake. We also received little information on what time the spa was open, what the rules were around the sauna and what the check-out times were as well as meal times. Given that it was our first time there I would have expected more information on these particular topics, so not a great customer service experience there, but we figured it out. Secondly, the booking experience. My husband and I work full-time, I do not have time to check my private e-mails every hour and we missed out on offers because I replied two hours after I received the offer and were told: "Oh sorry, room is gone now". I also requested an offer which was not replied to until a week later and when I, again, responded within a few hours to the offer, I was told that the offer was no longer valid. This was not a waitlist offer, this was a regular offer request. My husband and I have to request days off at work and I can't just on and off request leave as their "booking system" seems to suggest. For the amount of money we paid, the customer service is not up to expectations and given the terrible experience with the booking on a "first come, first serve" basis, where they do not even give you 3 hours to respond is not what I expect for an upscale hotel, so I doubt we will be booking there again. The hotel Luisenhöhe nearby is more modern, customer-friendlier and also dog-friendly. Just as a suggestion for the readers here.

Spectacular 5 Star Pl. In the evening, the illumination and the different colors of the lighting fill up the blackness and the darkness of the Black forest in the night. If you don’t have a car, it is impossible to have access so that is a little something to consider.The special occasions with the food it gets to be quite expensive but you have a menu that includes absolutely everything like alcoholic beverages, and all of that. Absolutely magnificent if you have a car.

What an exceptional hotel! My wife and I loved every moment of our three-night stay in October 2024. We splurged on the double room apartment with a balcony and view of the forest. It was a huge room, with a spacious living area. The balcony was a highlight—I loved reading outside and watching the sunrise. Only the small shower underwhelmed—why not have a bigger shower in such a large bathroom? ||Hotel guests have sauna access. And what a sauna it is! There are three rooms with varying heat levels plus a steam room. The rooms have different types of wood, which all smell fresh and invigorating. Hiking opportunities abound as well. We loved exploring the nearby trails and savoring the picturesque views of the Black Forest.||Breakfast, lunch and dinner are included with a hotel stay. Breakfast features a generous spread of breads, meats and fruits. The weisswurst was truly incredible! The multi-course dinners impressed as well. One chooses to eat in either the formal dining room or informal dining area and picks a soup, appetizer, entrée and dessert from a list that changes each day. The soups were consistently excellent. Note that there are two wine lists—I wish that I had known about the reserve list earlier in my stay.||As for parking, guests can park for free outside or pay a small fee (five Euros per day) to park inside a small garage. We chose the latter and our medium-sized SUV was a tight fit.||The kind and friendly staff always made us feel welcome. Overall, we had a tremendous stay and would love to return!

From the moment you set eyes on this delightfully designed hotel in its beautiful mountaintop surroundings with rolling lawns around it, you know this is going to be a great experience. |Entering the wooden lobby of the hotel, you notice the clever mix of old-fashioned and modern touches, and the delicious smell in the lobby already subtly reminds you of the herbal sauna below the hotel.|The public spaces and the rooms are well laid out and with great views. Rooms provide not only bathrobes and a pool bag but even a backpack for your walks around the hotel. Service is extremely friendly and attentive throughout the hotel.|The pool and sauna area are perfectly placed and spaced, exuding an easygoing and homely feeling but at the same time being quite stylish. The areas are kept very clean and it seems that at every corner there is a little tap where you can take water or tea.|Opening times of the restaurant and the sauna are perfect. Breakfast, lunch and sauna times are longer than in similar hotels, so you can make the most of your stay, right until the moment of departure. |It really feels like every detail was carefully considered and designed to give you a feeling of wellbeing and comfort, but in a very laid-back, simple and never ostentatious or pushy manner.|Basically this hotel is a destination in itself, and makes a perfect combination with some days of hiking or gravel biking in summer, or ski/langlauf in winter. We originally planned to do a lot of road biking as well, but I can't recommend that, there are way too many motorbikes and German car drivers around who treat the roads like a race track. The hotel rents out electric fat wheel bikes which are perfect for exploring the surrounding woods.|One final thing to notice is that this whole affair is very German, in terms of the guests, dirndl outfits worn by staff, and also the food. German food means some very good homemade things (good bread, lots of berry compotes and juices, nice soups, good fish, good vegetarian options..) but it sometimes also means quite awkward combinations when they try to incorporate foreign cuisines (e.g. burrata with mushrooms; risotto with plum jam, Dutch herring with bacon...). But in the relaxed and happy frame of mind that Die Halde will put you in, you will easily forgive this. |In sum, a very positive and recommendable experience.

I have had best experience in this restaurant. People who were serve are super friendly and courteous. They even took special requests and came back with tasty dishes

Where to start - there is the location on over 1100m altitude and the nice building. Service is flawless, yet with a personal touch. The room we had was big and beautifully furnished. Food was excellent and so was the wine cellar, incuding excellent (and sometimes exotic such as Gutedel/Chasselas from Markgräflerland) choices from the region. I liked the relaxed athmosphere at the place including the wine tasting on a Friday night. The spa was outstanding. And last but not least the place is good to reach by public transport. Probably the best family owned hotel I have stayed in yet. Not cheap, but worth it. Recommended.

Went in for drinks/cake a couple of times. All very good indeed, and fair prices. Matthias served us on both occasions - and was excellent.

Beautiful situated in the Black Forest Die Halde is an institution up there. Great location, great food and atmosphere. On a hot summers day down in Freiburg it’s always a great escape to come up here as the temperature is generally a lot coming cooler

A wonderful place to relax - gorgeous landscape, beautifully decorated, great food&drinks, wonderful spa area, great spa treatments, and friendly service. Seit drei Jahren kommen wir einmal im Jahr für ein paar Tage her - einfach rundum toll!