Paurush Praveen Sinha
Google
I booked on the hotels website (not on any third party website) for a package for the new year's eve. I was carrying the confirmation for the booking. Yet at the reception, I was told they cannot accommodate me as indicated. They said they were overbooked. They were not ready to accept that it was the fault of theirs (though never blamed me as well) and offered me either I take another booking for some other time, cancel or accept a deal without the package. I had no option (with family) for the day but to take the deal without package as it was last minute and nothing else was available. The lady at the reception was not very polite while showing me the room, but the other staff member were very polite and helpful. The food was excellent and so was the breakfast. The room was ok in terms of size and cleanliness. Overall, I would rate the food very good but I would not expect a reception of this kind.