Erica Hardy
Google
I'm not usually one to write reviews, but after my experience at Whiskey Row Scottsdale, I feel compelled to share why I’ll never return and why you should reconsider booking a table or bottle service with them.
I booked a table months in advance for my sister’s bachelorette trip, and paid a deposit with the expectation that we’d have a great night. There were enough of us that one bottle would suffice, so I was surprised to find out upon arrival that the table they reserved for us was outdoors on the patio. The map they sent me showed the table numbers, but didn’t indicate that we’d be seated outside.
When we asked to move inside, they informed us it would cost an additional $500 to make the switch. This was extremely frustrating, considering it was their lack of communication that led to this issue. To make matters worse, I found out that people I knew were seated inside at a **comped** table, while I had already paid for a table.
After going back and forth with the staff, I asked to speak to Shane, the representative I had been emailing. He refused to speak to me, which their staff informed me that he sent the wrong map and failed to properly explain that the table I had booked was on the patio. We agreed to sit at a different table they were able to move us to inside that was basically their storage, but as you can imagine, the experience only got worse from there.
The service was horrendous. After delivering our bottle, the staff checked on us only once during the entire night. To top it off, we were seated in an area that’s basically a free-for-all on other nights, with no security guard at the bottom of the stairs. This meant random people were walking up to our table, helping themselves to the alcohol we paid for.
This entire experience ruined our night, and I genuinely hope you don't make the same mistake I did by booking at Whiskey Row Scottsdale.