Simeng L.
Google
My experience at this restaurant was completely opposite to what I had at the same brand in Hong Kong. The quality of this restaurant simply does not justify its price.
Too noisy!! The restaurant was extremely, overwhelmingly noisy—so loud that my friend sitting directly across from me had to shout just to have a conversation.
Crowd!! Although people at the entrance clearly had reservations, the restaurant was still unable to seat guests in a timely manner. Even with a reservation, we were left standing and waiting, resulting in a large crowd of people waiting to be seated.
Poor service! It is very hard for me to imagine that a supposedly high-end dim sum restaurant could provide such low-level service—except for the staff member who initially greeted us, who was genuinely kind and professional. Our dessert was suddenly brought to the table by a very tall female staff member while we still had three savory dishes that had not yet been served. At that point, even the dessert spoons had not been set on the table. What made it more uncomfortable was that she delivered the dessert with what felt like a condescending smile. Both my friend and I were completely confused by this abrupt and inappropriate action.
Although three of our dim sum dishes had already been served, the drinks we ordered never arrived. We were not even offered water, and had to continue eating extremely salty food while feeling increasingly thirsty. In the end, after waiting for nearly two hours, one dish never came at all. The waitress serving us eventually admitted that the dish had simply been forgotten.
Average food! As for the food itself, I have to say that the dim sum had msg, which made us extremely thirsty after eating.
The siu mai was the first dish to arrive, yet it was not even warm. In contrast, the har gow and xiao long bao that came later were clearly freshly steamed, with visible steam. This makes me reasonably suspect that the siu mai had been prepared long before serving.
The beef chow fun was also not served hot at all—there was no wok hei whatsoever.
The flavors of the other dishes were merely average at best.
Considering the price, this is simply a restaurant I would never visit again, despite being very good at marketing itself as a trendy, social-media-famous spot.
