K E
Google
Wow, wow, wow... The staff here are incredibly humble, kind, and patient. This is literally the Chinese version of Chick-fil-A. I am thoroughly impressed with how they hire the right people and consistently show superior customer service! You won't believe you are still in a huge city, especially since Chinatown is always busy and people can be a bit rough.
Before it was my turn to order, I witnessed the Ding Tea girls patiently explaining items to new customers and waiting for them to decide. When it was my turn, I was distracted about my elderly mother's missing purse and gave the wrong order to Roxane. I wanted two milk Assam black teas, but I failed to disclose the 'milk' part. 🤦🏻♀️ 🤯😫😩😞When I saw the drinks, I realized my mistake and told them that what I truly wanted... Then ⭐️Laura ⭐️was like angel🪽kindly told me not to worry as they'd remake them for me. She even said not to worry about the price difference. No one made a face or an unkind remark, or showed the slightest dismay. 🤯🤯🤯 So unreal...
Thank you!!! You have certainly secured me as a loyal customer. Of course, service alone would not suffice in this competitive market if the teas were not also top-notch. I keep returning because I genuinely do not need to go anywhere else.🙏🏻🥇🙏🏻