Rich M.
Yelp
First-time visitors. (August 7th, 2024 @ 7pm)
My family, plus my elderly (handicapped) mother-in-law, drove from southwest Fort Worth (30 minutes) because my wife heard great things about Dino's.
My mother-in-law has difficulty walking. Once we walked into the store, my mother-in-law saw an empty table near the ordering area and took a seat. (SIDE NOTE: The store was not crowded.)
... Did someone say, "Welcome to Dino's."? No.
... Did someone acknowledge us with a simple "Hello."? No.
The first words that were voiced by an employee (quite loudly) were, "Hey! You can't sit there! You need to move!"
Shocked by the employee's sincere rudeness, I looked at the employee in disbelief. I then glanced at my mother-in-law, thinking, "Is this guy serious?" As the employee continued to yell, "You need to move! Customers need that area to line up. You can't sit there." without a response, I told my mother-in-law to get up and move to another table.
I was utterly floored. Based on this employee's awful interjection, I contemplated leaving. But since this was my wife's idea, I bit my tongue and proceeded to order. I figured, maybe the employee was having a bad day?
Nope. He was just callous and unwelcoming to everyone. It made me wonder how a store survives with this kind of guy behind the counter. The sandwiches were good, but not good enough to put up with someone like that.
We're never returning to Dino's.
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If you made it this far and want to know who I'm talking about, it's the elderly black man who dresses the sandwiches. (And by the looks of things, it's the ONLY THING he does... That, and bark loudly at customers. The other employee was hustling back and forth while he just stood there at his station.)