Diptyque Atlanta

I’ve never had a great experience at the Atlanta and unfortunately it’s the only location here. My husband wanted to stop in today after lunch. I’ve gifted him a couple perfumes and other body products from there but he’s never been to the store. We walked in and the lady behind the register greeted us. The store manager was there but didn’t say anything. After a customer returned to have her parking validated, the female sales person entered the back room. The manager remained in the front hunched over the register. He never asked us if we were looking for something in particular. My husband wanted to buy a couple solid perfumes and I told him “let’s wait”. The energy was so off and I was ready to leave. As we headed to the exit, the manager didn’t say not one word. Not a “have a good evening” or “thank you for stopping in”. Nothing. They are just not pleasant and make the shopping experience just uncomfortable.

I went there this evening to check out the candles and scents. When I asked the guy with the Afro whether the scents in the center were perfumes or cologne, he pretentiously said the light colored bottles vs the dark colored bottles in their foreign names without distinguishing. When I politely told him my foreign language wasn’t up to speed and I asked him to tell me the difference in English. He proceeded to repeat himself by distinguishing the differences in the foreign language to let me know 1) he had no intention on helping and 2) I had no business in his store. Based on the previous reviews, it seems this is a normal thing. Not the type of store I’d ever go to again and I’ll make sure that others know to save them the bad experience.

I went into the store to buy Christmas gifts and the way I was treated was insane. No designer store in the Buckhead shop has ever treated me so poorly. I was actually laughed at when I asked a question. The people here are extremely rude. They are also very cold for some reason acting like they are above the rest when they are just workers. This is the craziest door experience I've ever had at any luxury namebrand store to think that I like this brand so much that I want to spend money there but the workers there are just plain rude. I don't know if this is something purposely done by the brand itself, but the hostility I experience was insane. I did buy a gift, but even upon checking out the person who was ringing me up he did not say one word to me not a smile. I would've returned the candle honestly, if I had realized that they were so rude, but I bought a gift for my mother. it is insane how they treat you. I want to go in there and buy another candle, but if they treat me the same way, I will not be spending any money. The guy with the glasses and the Afro and the woman in the front with the glasses as well as the bald guy we're all extremely rude

Discovering this shop was entirely thanks to a friend who raved about it while we were in Osaka, Japan. I must say, their reputation precedes them. Their lingering aftertaste is quite remarkable and definitely worth experiencing. Highly recommended for purchase!

I recently visited the Diptyque boutique in Atlanta and, unfortunately, had a deeply disappointing and distressing experience. My girlfriend and I were treated in a dismissive and rude manner by the store staff, in stark contrast to the courtesy shown to other shoppers. When I asked about a sample of Eau Rose perfume, I was abruptly cut off before I could finish speaking. Later, when my girlfriend politely requested a specific wrapping paper for our purchase, her request was rudely denied. We were made to feel unwelcome and uncomfortable throughout the visit. I brought this incident to the attention of Diptyque’s customer service team, hoping for a thoughtful resolution. While the store manager and area manager responded, their actions fell far short of addressing the gravity of the situation. I was offered a mere 10% discount on a future purchase—a gesture that felt insufficient given the nature of the discrimination we experienced. Additionally, when I followed up to express my dissatisfaction, my email was ignored for over 10 days, further amplifying the sense of disregard. As someone who has admired Diptyque’s products, I expected better—both in terms of my in-store experience and the customer service I received afterward. Discrimination of any kind has no place in a luxury shopping environment (or any environment), and I hope Diptyque takes steps to ensure all customers are treated with the respect and dignity they deserve. Until then, I cannot in good conscience recommend the Atlanta boutique. My experience has left a lasting negative impression, and I sincerely hope others do not have to endure similar treatment.

I originally posted a less than favorable review. However, recent experiences with the brand and this store were completely redeeming. After posting my original review, there have been several associates that do a great job at this store.

Just had an incredible experience with the very sweet Kendra. She was very kind, honest, funny, and super helpful. Ask for Kendra if you're in the store!

I am not one to write negative reviews, but the service warrants it. I went into the Diptyque Atlanta with my husband to buy a gift. The sales representative was rude and seemed annoyed with us for asking questions. As we checked out, the representative looked at the other sales person and rolled their eyes which made me feel extremely uncomfortable. Maybe it was the way we were dressed, but we definitely felt we were not welcomed in the store even though we were the only people spending money. We had shopped here and had a much better experience the first time.

I love perfume. I have a fragrance addiction. After having brunch at Southern Gentlemen, I walked around Buckhead Village. I noticed the diptyque storefront and had to go in! They had all of their fragrances, as well as personal scented items (i.e. lotions, creams, etc) and they're candle line. I was able to sniff many scents and I asked lots of questions regarding notes. The salesperson asked if I would like samples and they provided them, free of charge. I will be back.

Recently I bought a few Diptyque items from Neiman Marcus. I have never visit the stand alone store at Shops at Buckhead. I was in the area getting lunch and decided to pop in the store to check it out. Upon entering, the staff Jeda greeted me. She was very friendly. She asked if I have something in mind, I told her I was just browsing. Then I asked her some questions about candles and a few other products. She also showed me this Eau Sens fragrance. It smells so good. Like I told my sis this morning, the diptyque softening hand wash I been using for a while smells so heavenly. And If heaven smells like that, I must really behave and be good so I can go there eventually. I guess that hand wash has me hooked onto other diptyque products in recent times. Jeda is definitely knowledgeable and she showed me some products. Everything smells so nice in here. I decided to pick up a tube of Eau Rose hand cream and concluded my little tour at this Diptyque store. Jeda packed my purchase so nicely and gave me a few samples to try. So here's a big Thank you to Jeda for the amazing service!! I will see you soon :D

Diptyque is one of my favorite stores. I love the Baies candle. It's amazing. I can't speak highly enough of the sales team they are always so nice especially Lindsey Dugan. She made my shopping experience so special today. She was friendly, listened to my needs...amazingly so customer focused. I found the perfect gift to myself for my birthday! Thank you Lindsey!

Best candles and customer service. Covid friendly and luxurious! Definitely not for the price conscious but you deserve the best! I have so many of their scents Baies is still my favorite!!

Stopped in a couple of days ago to purchase a gift for a friend. Had never been to a stand-alone Diptyque store. Super helpful rep there--Alvin--so appreciated his time, patience and expertise in explaining the product range; Lovely experience.

Love this store! Was thinking of buying their candles for awhile now but didn't want to buy them online. I was thrilled to see there's a store in the city. The staff is very nice and know a lot about the product. It is pricey but totally worth it. I ended up buying a candle and an interior fragrance. The best part of spending over $100 is that you are getting a lot of free testers so you can start thinking of your next choice:)

When I was in the shoppes at Buckhead I nearly had forgotten I stopped into this place. The salesclerk was knowledgable and helpful. They basically sell perfumes and candles. Some of the fragrances come with atomizers to give it that bottle of perfume look. He told me they are located in some higher end shoppes but there are a few stand alone stores. I ended up buying a nice fragrance here and he gave me some samples along with a small candle to go with it. Expect to pay a bit more in these types of shoppes for fragrances. Candles are nice but too overpriced if the function is to just burn them and then throw them away. There are many other candle shoppes where you can get a lot more bang for your buck.

I absolutely love candles and fragrances! Diptyque does not disappoint. There are a few place around town that sells their candles, but this is the only place that has the full line! It is a small and very beautiful store! You should be able to find something for anyone, they have a broad range of scents for all tastes!

I stopped in yesterday afternoon and was met with friendly service and assistance. The sales team here is readily helpful, and i will definitely be back!

I love the products and the friendly service here. Came here with my dad (his treat!) to look at perfumes. The ladies at the counter are so friendly and very helpful to find the perfect scent for you. I decided on the "34 boulevard saint germain." It a grown-up scent on the spicy/woody side. I have tons of floral and fruity scents so I wanted to try something completely opposite. One or two sprays will get you through a few hours, but doesn't last all day. I got the 50ml which is $100, similar to most fragrances you'll find at Sephora. I love the packaging and can't wait to come back to try another perfume or one of their famous candles!

Love this place! Been in twice so far and each time had a great experience. The staff are very knowledgeable and do not pressure you to buy. The scents are amazing!

I love candles, and I love perfume. I have an abundance of different brands, and scents, as most women do. After going in this store, and experiencing all the different products and scents with the help of Maui (sp?), I am likely to be loyal to this brand and neglect all the others. Maui was so enthusiastic and knowledgable, and my daughter and I had a great experience with her. I bought my first two candles, and thanks to the samples she shared with us, I'm headed back next week for some perfumes and lotions! The scents are unlike any other! So happy to have this in Atlanta!

My visit to the Buckhead Diptyque Boutique was an outright pleasure. The staff was very knowledgable and extremely helpful. The product presentation is top notch and the interior of the store is immaculate. The store manager, Trisha, is a gem. She was so polite and you could tell from her extensive knowledge of the products that she has been with the company for quite some time. The pricing of their products is well worth it for the quality of goods you will receive. I cannot recommend a visit to the Diptyque boutique enough. I am now a repeat customer and my home smells like a summer breeze blowing in from the coast of France. Diptyque is a great place to find lots of holiday gift ideas. A must visit in Atlanta.

I visited this store for the first time and the scents were overwhelming. I couldn't tell the difference between all of the scents and it may have been because the store was too small. All of the scents were really nice and rich. I left out thinking it was okay but when I got in my and and at home is when I realized how rich and deep the scents really were. I didn't spray or rub any of the scents on me, what I was smelling was just from touching and holding the candles. The scents stayed on my hands for several hours just from touching the candles and bottles. I was really interested in purchasing some items for myself and wife until I looked at the prices! These items aren't for the faint at heart but the scents are very rich and deep and will last. Candles $30-$60, scented ovals to hang or place in your drawer $50. Room spray $60-$135. I guess I'll have to save one an entire weeks paychecks before I can buy something for me and the wife. Make sure you are assisted by the sales associate Maui, she provides outstanding service!