M. T.
Yelp
ZERO STARS FOR ATTITUDE AND CUSTOMER SERVICE!!!! At this airport eatery, customer IS NOT king.
What was turning out to be a nice Seattle vacation was quickly ruined by the imbeciles at this restaurant. If i used the words that really illustrate my feelings, I would be censored from Yelp.
Anyways, I ordered a small (12 oz.) Americano coffee with my meal. When I got my Americano, the cup was only HALF FILLED. When I went back to the counter to inform them of their error, the server behind the counter replied, "Do you want to add hot water?" I said, "No, I would like you to fill it up with coffee, please." This server then takes my half cup of coffee and adds hot water to it. At this point I flipped out, within of course, because I could not believe what I just saw happen! WTF!!!!
I told them I wanted to fill my cup with coffee, NOT HOT WATER. Her reply was, "Hot water is what you add to coffee." At this point I was pissed and replied, "What do you think, I'm stupid?" (Meaning I know how coffee is made. I make it every single morning at home.) At this point, I realized there was no point in arguing with MORONS, so I walked back to my table to choke down this half-ass tasting Kathy's Favorite panini sandwich that I paid $9.00 for. When I looked back at them behind the counter, they had a perplexed look on there faces, as if they could not understand what they could have possibly done wrong.
You moronic imbeciles want to know what you did wrong?! TRY GETTING RID OF YOUR ATTITUDE THAT THE CUSTOMER IS ALWAYS WRONG!!
Any professionally-run service business knows that customer is ALWAYS king. Am I right on this? She should have filled my cup with coffee, NOT HOT WATER. Then, she should have apologized for the error--not point out that I was wrong! This is how Starbucks or Panera Bread would've handled it, right?
Please, who was right in this customer service scenario?
For similar experiences like mine, see:
Andrea M., 01/07/2016 Previous Review
Lea M., 12/10/2015
Michael O., 03/01/2015
Michael K., 11/27/2015
Jeff M., 06/20/2014
Tom M., 07/25/2012