Sharon C.
Yelp
As someone who enjoys their food very much, l wish I could say my experience was equally as enjoyable this go-round. I've only ever been spoken to this way at this particular location.
The manager Luke was so distasteful in his approach when asked a simple question. The employee who was taking my to-go order was either newer (he was very nice), or didn't know the answer to my question, which was: "can I substitute the bacon on my taco for a different protein".
The above mentioned manager walks over and says with a scowl "not for free if that's what you're asking" and proceeds to answer a phone call. Myself, the other employee, and my two friends all stood there looking at each other awkwardly, all equally confused because that is not what what was asked, and in all his snark he still failed to answer the actual question. The employee with the common sense even said "that's not what she was asking".
To mgmt: FYI, when asked, you either CAN fulfill the request... or you can't. That sentence pretty much sums up the entirety of the service industry and it's a very simple concept. Your job isn't to guess if the customer wants something for free or not. Your job is to say "I'd be happy to, but its x-amount extra, is that okay?" or "I'm sorry but we can't do that". Just something you may have missed in training, or in observing basic etiquette.
It could only be prejudice or lack of managerial skills that lead him to jump to that irrelevant of a supposition AND deliver it in the way that he did, but either way I wish corporate would pride themselves in being more selective with who they place in these roles because the food really is very, very good.
I should also note that the place was dead at the time, if Luke were in the "weeds" so to speak, I may have overlooked his demeanor but there was all of maybe 5 people there. If you have to get that short with people when the restaurant is that dead, you probably need to have way less responsibility than you currently take on.
Aaaaand lastly, he put my order in wrong after taking over the POS computer for the employee who I wished did take my order, because he probably would've gotten it right, he only had a question/needed direction. Teach the kid instead of hastily taking over and incorrectly taking my order.