Bruce M.
Yelp
I like District Taco.
I've eaten at their Arlington, Capitol Hill, and M Street venues.
I usually think their food is excellent (I usually have tacos) though the burrito I had today was sort of middling, and given how much I worked for it it should have been delicious.
I was working a block away, on a Snow Day, and for the first time ever I ordered online for pickup, thinking I would save time.
One mistake I made was when my laptop decided to auto-populate a field with my work email, I let it. My work email has layers of security that make it very difficult to pull up on a phone as opposed to a laptop. So the note pictured here, that says you do NOT need your order number to get your order, was hard to pull up on my phone.
As I arrived the manager (it turned out) was having a dispute with someone double parked in an SUV. I went in and before I got my order Mr. SUV charged in and they handed him a bag of food. I noticed that it had a bottled drink (which I'd ordered) and looked like the same size as what I had ordered.
I then asked for my order. They could not find it and asked for the email with my order number - the number you are not supposed to need.
When I realized I could not pull it up on my phone, where I could only access my personal email, I pulled up my bank account showing that my bank was being charged by District Taco. The manager told me that was irrelevant because it said it was "in process" of being charged.
I go back to where I was working, and forward the work email from District Taco confirming my order to my personal email.
When I returned, to show the manager my forwarded email on my phone, Mr. SUV has returned. He threw his bag of food across the counter and said "This is NOT my order. I drove all the way back to Georgetown and this not my food!" The manager then asked to look at HIS confirmation on his phone. He had ordered food from some other taco establishment. He had taken my order. (He had apparently not looked at the receipt with my name on it.)
The manager said "I asked you if your name was Bruce!" And Mr. SUV said "I said my name was Prince!" (No, not that one.)
I said "I thought that looked a lot like my order." The manager then asked me to give him two minutes, since he did not want to give me the bag of food a hothead had touched and driven to Georgetown and back.
The manager did not toss in anything extra. A side. Extra chips. Whatever. For denying me my food and making me walk over twice.
Here is another culprit in this story, and it is one of my pet peeves. This District Taco plays loud music, the kind I think intended to cover up conversations and cooking sounds, and make people eat quicker so they will leave and open up tables.
The result is that one person with a Latin accent and another person with a different accent shouting at each other could not distinguish "Bruce" from "Prince."
I am not sure I can order, online anyway, from District Taco again. I already have too many companies and IT systems to hate.