Diva Dog

Horrible experience all the way around. My wife dropped our 2 mini schnauzers off and gave extremely detailed instructions. She asked they only be shaped up leaving their skirts, beards, and legs long- they both HAD gorgeous long skirts, beards, and legs when she dropped them off. A few minutes later a groomer called asking which dog was which. That should have been our first clue something was wrong! My wife returned to pick the girls up as soon as we were notified they were ready. She was incredibly shocked when they brought the girls out. Both had been completely shaved- not at all what we requested! Their beards and faces were trimmed unevenly. All over their bodies there were patches of fur not even trimmed. The attendant realized my wife was upset and said she would have the owner call as soon as she returned. The next day after receiving no call, my wife called back and finally spoke to the owner late afternoon. The owner claimed the dogs were heavily matted when the groomer started to work- however, my wife had just brushed and combed them thoroughly that morning prior to dropping them off. The owner also said we should have received a call asking permission to shave them but we DID NOT. We would NEVER have agreed to have them shaved! The owner did apologize and offered a complimentary groom in the future - NO THANKS!!!

I asked for shaved legs, hair half length and ears cut short and do not shave the nose. I told them i know it's an odd request. But we normally leave him long. Just going somewhere that we need his legs and ears shaved for. (Ticks, mud,etc.) His face looks horrible. Not round. At all. His legs have long hair all over them, his body has shorter hair than his legs. His nose, shaved. People there were nice but they cannot do what you ask them to do to your pup.

My girlfriend brings her two pups, one of them is extremely hard to cut due to some skin issues, but they always do a great job.

very good grooming experience for our standard goldendoodle. the only reason this isn't 5 stars is because the cost is quite expensive-- $130 for a full groom for our large dog (granted, he does have a high maintenance, non-shedding coat), which is literally the most I've ever paid to get our dog groomed. I'm not happy about the cost, but willing to pay, as we've had bad or subpar grooming before and it's such a hassle to fix. If you're worried, at least know that Diva Dog does deliver on services for the amount you are paying. Diva Dog paid attention to the details where other groomers in the Jackson Area have definitely skimped or thought I wouldn't notice: ear cleaning, genital area groomed, and paws groomed (including hair between the pads and nails nicely trimmed). Our dog also, for the first time, did not have any knicks or scratches on his skin from getting shaved down. He has sensitive skin and allergies, so anytime that happens, it's a huge annoyance because we have to then keep an eye on him to make sure he isn't obsessively licking the scratches and infect them. Additionally, our dog has a bony ridge on the top of his head, and groomers often don't trim the top of his head down and instead make a weird fro to hide the ridge. Diva Dog also did this (understandable... there's no way they could've known we didn't want that), but when I called the next day about adjusting how his face/head and tail were groomed, the owner told me to bring him in to have it fixed to our preferences, no charge or bad attitude about it. That, to me, was the real persuasion in whether or not I would commit to Diva Dog being our regular groomer.

Thank you for a great job on Scout. She gets excited when we ask if she is ready to go to Diva Dog. Would not take her anywhere else.

Took my baby today around 10 this morning. Got a call around 2 stating she was ready. My daughter went to pick her up and was given the wrong dog. Thank God the other dog’s owner was outside and notice me that was her puppy. My daughter went back to inform them that they had given her the wrong dog. Only not to be accommodated because of their mishaps and still had to wait on my baby for an extra 10 mins. Her cut was still jacked up. Never again will I ever return. It’s just bad business all around

We’ve been bringing our miniature schnauzer here for grooming for about a year after trying other groomers in the area. We’re very happy with the customer service, quality of our dog’s haircut and bath and the overall cleanliness of Diva Dog. The price is comparable with other professional groomers. We’re happy we found Diva Dog and are here to stay.

I was charged $250 for a bath for my golden retriever & two shave downs on my 2 cocker spaniel dogs. The bath was fine it’s hard to mess that up however The grooming work done on my 2 cocker spaniels was horrible. My boys private area was bright red irradiated. Both of them were patchy and they had missed several spots of hair just hanging. Will not ever be returning.