Merissa Gall
Google
I have visited this establishment a few times. Every time so far has been a decent experience. The last time though left me and our group feeling very disgusted and disappointed. From the way the staff seem I doubt this review will reach them the way it needs to, so this is for the people who are considering going. We attend the weekly bingo, today was very busy. So when it took our server time to get to us or get drinks we were not phased. It was just him (so I thought). We placed an order for pretzels and wings. They both come out after a while but the wings were absolutely burnt. They are smoked wings, so I expected them to he darker and we'll smoked. Not needing a fire extinguisher. I decided to just try them as I am a big people pleaser and hat conflict. But when I picked up the third one and it was burnt to a crisp we got our server.
The server took it to the bar, where the bar tender proceeded to pick up the wings individually mess with them all while looking completely annoyed. They got the Im assuming chef?? (Who was also constantly rubbing her mouth anytime she was seen) who rolled her eyes and said no. The waiter came back proceeded to tell us "They are smoked wings they are charred and stuff from how its made unfortunately I cant do a anything on my end, do you want them back?"
Im sorry, do I want the food back the bar tender just played with?!?! That's also no meat anymore because they look like charcoal. I said no thank you not after seeing them being picked up and handled. He apologized tossed them and walked away. My sister in law spoke to the bartender who said "oh I wouldn't want them back eitber" while not even looking at her and said they'd be off the tab.
Typically on bingo days the music is down some. Today it was so loud the bingo women called break and as she walked out she mentioned how loud it was and how she felt like packing up. The bartender walked over to the stereo and turned it up even louder while smiling watching her walk out the door. Clearly he has a cocky attitude, but the bingo brings in more costumers, and they always request food and drink be ordered as well as tips to support the bar. So maybe have some gratitude.
Lastly, the staff were all taking shots at the bar. Two girls who we didnt realize were working because they sat at the bar the whole time came over to help straighten out the tab and literally said "Sorry I've been drinking" because she was struggling to adjust it.
The whole situation felt disgusting. Everything was extremely unprofessional. Basically mocking someone fondeling the food and then offering it back to them is highly inappropriate. Given the demeanor of the staff especially the cocky bar tender (who was focused on flirting with said girls who was pouring shots for). They will probably again roll their eyes and laugh about this. But Im hoping others see this and avoid these issues or more people speak about about the lack of professionalism and food safety that this place has.
The whole situation could have been handled very easily, if saw dust is how you make your wings say that's how we make them but is there something else I can replace it with? Or is there something else you'd like to order instead? Let me comp that for you. SOMETHING other then eye rolls, laughing, and touching said food. Show some appreciation to your costumers as thats who gives you a business.