Jennifer
Google
I visited this café today. The atmosphere was nice and the space was spacious, so I was initially very happy with the experience.
We ordered two hot vanilla lattes, madeleines, and walnut pastries. The madeleines were fine, but the walnut pastries were a serious problem. Although they looked white on the outside, inside there was a bluish discoloration that clearly looked like spoilage. We immediately stopped eating and informed the staff.
When the female owner came to check, instead of handling it with care, she said, “This is just crystallization from being frozen. How can you be so sure it’s mold?” Her attitude was defensive and dismissive, which made us very upset.
We didn’t ask for a refund or compensation. Having experience running a bakery in Korea, our only request was for better food safety and store management, since this is extremely important when it comes to something people eat.
However, the owner kept asking repeatedly what we wanted, with a displeased expression, which made us feel even more uncomfortable. We eventually left, disappointed and angry.
Later, when we showed the walnut pastries to others, they all had the same reaction—the discoloration was obvious and unacceptable.
This experience was very disappointing and frustrating. I am currently waiting for pregnancy test results and can only hope this will not affect my health.
We simply wanted the store to be managed properly, but after this experience, we will never return. The owner’s response was unprofessional and upsetting, and I feel compelled to share this experience.
