Meg F.
Yelp
Our group recently ate dinner at the Hillcrest location of DL Macks. We enjoyed most of our experience.
I ordered a non-alcoholic beverage, labeled as such on the menu. Unfortunately, the server brought me the drink with alcohol in it.
I noticed the taste of alcohol but before I got the opportunity to mention this to our server, the manager came to our table to let us know about the error. They apologized and I accepted it as an honest mistake. For other people, however, this kind of mistake cannot happen.
While it does not negatively impact my review, others need to know about the situation because of its potential liability.
I think some confusion might occur because they placed "non-alcoholic" in parentheses on the menu. Everyone, from the bartenders and servers to the customers, needs to align on what that means by default.
Other than this, our group really enjoyed our time at the restaurant. We felt its "old Chicago" design offered a casual and fun atmosphere for you to dress up or down depending on the occasion. We found that the food, especially the pizza, tasted fantastic! And, despite the initial issue with the non-alcoholic beverage, we experienced good service.
Overall, I recommend DL Macks.
Make reservations because they get busy! Also, they do not offer a valet service. You might find it difficult to park in the lot. But, you can park on one side of the neighborhood street or in the nearby garage with its public parking entrance on the other side.