Jason B.
Yelp
My experience is that dinner at Doc's can be excellent, and it can be disappointing. Last night was disappointing. Our party of six was seated and fifteen minutes later we met our waitress. We knew what we wanted by then so we ordered and began the 50 minute wait for our entrees, during which time our waitress didn't come by once - our appetizer and soups were brought by others who had to ask who got what. We even had to fill our own water glasses. When the entrees came the food quality was pretty good, except for the Wagyu beef burgers, both of which were over cooked. Mine was even burned. After speaking with her manager, she took mine off the bill but the other burger at the table didn't speak up so we paid full price - $22 - for that gray patty. Also one of our party ordered corn tortillas with his entree, but they were forgotten. So he asked for them again, still no tortillas until they were finally brought, after he was almost done eating, and of course we were charged for them.
I know Doc Martin's can do better. I ate there with a smaller group last month and it was probably the best meal I've ever had in Taos. I thanked the waiter specially after, and tipped him 25%. That was a five star experience but last night was one star so I'm averaging them out for this review. I know restaurants have their ups and downs, and I don't expect perfection. The insult about last night's experience was that they charged a mandatory 22% gratuity since we had six people. I really feel that, since the waitress knew she'd get a fat tip no matter what, she focused on other tables. Not sure what the kitchen's problem was. And where was the manager? In a restaurant that cares about service, managers pays visits to tables where they know there are problems. Doc Martin's doesn't do that.
I'be back to Doc Martin's, but never again will I bring a party of six or more there.