Sarah C.
Yelp
I write this review to try and save others from the horrible experience I had with my Docklands events. Please do not book your event here; you will. be sorry. From the terrible service to dealing with their management after the fact. This establishment does not care about customer service or doing a good job. It is a greedy money grab. I cannot get this special day for my family, but I can let others know to stay away.
I have never felt more embarrassed and disappointed as a host of a party in my life. The brunch buffet ran out of food when some of my guests had not even had a single plate, and no replenishment was offered. Paying a price per person, not per food item, by the way, and being told that's all the food we get for a BUFFET! Running out of BREAD, as an excuse to not offer more French Toast at a Brunch. Plus, ignoring and missing the included elements like coffee and fruit, which never found their way to my guests. Even after finally tracking down a server who were never in the room serving my guests, I was told they didn't have enough mugs to offer coffee! Let alone any other beverage to my guests.
To add insult to injury, I set up a cake delivery for the event and confirmed everything with my event manager down to the time it was coming. I was never informed that the cake was even delivered, and then it was never brought out to my guests or the party. When in shock at the end of the event, I asked what had happened, the server proceeded to tell me, they thought they remembered someone mentioning a cake was delivered, but totally forgot!! To add to the lack of professionalism or service, my cake was brought out for me to take home, and the server commented on how pretty the cake was. The restaurant offered no compensation!
I hoped that management would show some care and remorse for the disaster of the event and the embarrassment caused to me and my family, but all they care about is money. They even dared to tell me I was supposed to manage the event, so nothing would be missed. The event I was paying for and it was my job to make sure their team did their job! Then proceeded to imply I was a liar because the servers did not agree there were any issues, and that was that. Please save yourself from regret and a waste of money and stay away from Docklands.