Jonathan Wood
Google
On 11/12/2020 I went to there 'soft open' to see what they had and how well it is prepared. Starting off, the place was well organized, menu's describe what you are going to get and the place was clean, as expected for no one being able to actually sit yet due to COVID-19 restrictions.
Placed an order for Thai Fighter, Impossible Slider (note, this is vegetarian meat, meaning Impossible Burger meat, which has no meat, but is very good), Hot Chick, Onion Rings and Sweet Potato Fries. There were a total of 4 outside tables with people at them and 1 lady at the bar. One couple ahead of me in line, no one in drive thru yet. The time was 4:45 PM and I ordered my food to go.
Next, I was told I could wait at the bar on the patio and offered a free water while I waited, no problem, except that the gate to the patio requires you to lift a latch to open it, which everyone has to touch, and is not sanitized after every person, so no control point for COVID-19 for the patio (-1 star for this). During non-COVID-19 this would be a zero issue, probably need to remove the gate during COVID-19. Sanitization is a big issue during COVID-19 and so is customer safety.
My food was given to me at 5:08 PM CST, so it took them 23 minutes to cook 5 items and deliver, with a mostly empty restaurant, meaning, do expect a long delay when they have more than a few tables, this is not a place to come during your lunch hour, and it is on par with typical bar food. Not very flavorful, poor packaging, and uninterested management. The management was on site at the time of my visit, but they made no effort in visiting with there customers to see how they like there food or if there are any issues, although I personally had no issues, there was no actual management presence, other than you can see them talking to there employees, and upon leaving with my food, the manager was standing at the gate with 2 other patrons who one of which was smoking and I was getting smoke blown in my direction as they talked at the gate, which I didn't appreciate but I didn't say anything since we were outside and there are no rules about smoke and blowing smoke at other patrons while they sit at the bar.
Upon approaching the gate, the manager kindly opened the gate for me, which was appreciated.
Upon getting home and opening the bag, this is when I was able to review the packaging, there boxes lack a lot to be desired and need to take a few hints from James Coney Island or even Sonic, for how to package hot dogs, having to put the boxes at angles it is not possible for the employees to properly package the hot dogs with a lot of toppings, as you can see from the photo, I was very careful to not tip the bag in any way, from the time I received it until the time I opened it to get the food, you can see the toppings were on one end where the hot dog was put into the sideways box, it had the toppings pushed towards the entry of the box, need to have different boxes, no way to order top heavy hot dogs and get them out of the box or even the employees put them into the box with toppings. Basically, they are not designed at this time with the right boxes to have hot dogs to go.
The best of the food was the beyond beef slider, which is the "Impossible Slider", it was very tasty and worth the money. The hot dog was lacking in flavor, the sweet potato fries were missing something, seasoning or something, very bland, the onion rings were better than all the other fast food around town so kudos to them on the breading. The Hot Chicken was not spicy at all, literally, zero heat to them, very disappointing, and very bland for chicken breast, its basically 2 breaded chicken strips on buns.
I still gave a tip to the person taking the order, that is why the gratuity was only $4.60 because no other service was involved, normally I tip between $10 and $20 on a sit down meal, but generally only 15% on to-go orders.
All in all, right now, the only 2 food items I even liked for the first visit was the Impossible Slider and the Onion Rings.