Amy A.
Yelp
This place serves my favorite burger and my favorite breakfast burrito. This review is for customer service. I would not complain about the customer service if it happened once or twice. I like give people the benefit of the doubt. Maybe he's not feeling well, maybe his dog died... But in three separate visits I have had a very negative experience in this restaurant with one particular employee -- Jay.
In my several encounters with him, he doesn't smile, seems annoyed at any question, and generally disgruntled.
My husband asked him if they have any umbrellas for the patio. Rather than a friendly tone "no, I'm sorry we don't" he got a rude tone "No, we don't"
Then I had a problem with the app when redeeming a BOGO burrito offer. I redeemed the offer in store and the app started a countdown. Jay RUDELY explained that he can't redeem it, I have to order through the app. I tried but I couldn't order through the app since I had already clicked "redeem in store".
Jay was not only unhelpful he was SO RUDE, rudely telling me that he has no idea how the app works and it's corporates fault and I need to take it up with them. My problem wasn't with the app and its glitch, but with the tone he was speaking with me. If he had been understanding and explained nicely that he couldn't do anything, I would have understood. Since he was being so rude (and I had had a couple of rude encounters with him in previous visits) I asked for his name. He really lost it. He ANGRILY said "I'll just give you a free burrito since you're going to call corporate on me". I politely accepted his offer and was ready to let it go but he kept going on. When I tipped him 15% he angrily said "you didn't have to leave a tip since you're just going to call and complain about me". I really wanted to get irate but I kept my cool and just told him "I know I didn't have to leave a tip, but I wanted to". I'm a forgiving and calm person but it felt like he was trying to pick a fight with me.
When I went back up 5 minutes later to order a drink, he just gave it to me and said "don't worry about it" in a very irritated tone of voice, without looking at me, and angry body language.
I appreciate the free burrito and the free drink, but I will NEVER return to this location as long as Jay is working there. I have ordered from him multiple times on separate occasions all with negative experiences. Today he ruined my mood I couldn't even enjoy my delicious food on a beautiful Sunday afternoon. I brought it home and will eat it later.
This guy needs to go, or at least not interact with customers. He should not be the face of this excellent restaurant.